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- Tasks: Lead the design of telephony and unified communications systems for a major transformation programme.
- Company: Join DVLA, a mission-driven agency modernising digital services for millions across the UK.
- Benefits: Enjoy a competitive salary, generous pension contributions, and flexible hybrid working options.
- Other info: Flexible working culture with opportunities for professional development and career growth.
- Why this job: Make a real impact on national-scale services while shaping the future of digital communication.
- Qualifications: Strong background in telephony and unified communications with excellent stakeholder management skills.
The predicted salary is between 82430 - 82430 £ per year.
Become part of a mission-driven digital team helping to build secure, resilient services used by millions across the UK. The Driver and Vehicle Licensing Agency (DVLA), in partnership with Inspire People, is seeking a Lead Unified Communications Architect with strong experience across telephony, unified communications and contact centre platforms, alongside additional capability across networking or broader infrastructure domains (e.g. cloud, identity, Active Directory). You will act as the Lead Architect for a new 6,000-seat, multi-million-pound telephony programme, while also contributing to other key infrastructure initiatives. Based in Swansea on a permanent appointment, this role offers a salary of up to £82,430 plus 29% employer pension contribution and excellent Civil Service benefits, with hybrid working (minimum 60% in Swansea).
DVLA delivers national-scale digital services that support the safe and lawful use of vehicles across the UK, reaching millions of citizens and businesses every year. As DVLA continues to modernise its technology landscape, the organisation is investing in strong technical architecture capability to ensure services are secure, well-governed, scalable and aligned to wider government strategy.
As a Lead Technical Architect, you will work across DVLA's IT Services Directorate and business teams, collaborating closely with engineering squads to design, assure and deliver modern digital solutions. You will play a key role in shaping architectural patterns, influencing technical decisions and mentoring other architects.
As the Lead Unified Communications Architect you will:
- Lead the technical design of telephony, unified communications and contact centre systems
- Define and assure solution architectures, ensuring alignment with enterprise and government architecture strategy
- Work collaboratively with engineering teams to deliver new solutions and transition them into live service
- Establish and apply architectural governance, ensuring consistency, quality and security by design
- Assure service and system quality, identifying risks, dependencies and cross-domain impacts
- Explore opportunities for cross-government alignment and reuse
- Provide leadership and mentoring to other architects and technical colleagues
- Engage with senior stakeholders, communicating technical concepts to both technical and non-technical audiences
Essential skills for the Lead Unified Communications Architect include:
- A strong architectural background delivering enterprise-scale solutions
- Proven experience in telephony, unified communications or contact centre platforms
- The ability to design and assure solutions across complex, multi-domain environments, understanding how networking, telephony and wider infrastructure integrate
- Experience working beyond a single specialism, with exposure to broader infrastructure such as servers, Active Directory or cloud platforms.
- Strong experience of architectural governance and assurance
- Excellent stakeholder management and communication skills
Desirable skills for the Lead Unified Communications Architect include:
- Experience with enterprise platforms such as Cisco UCC, Microsoft Teams Voice, Webex or similar
- Experience with omni-channel or cloud contact centre platforms (e.g. Content Guru Storm or equivalent)
- Experience supporting or leading large-scale telephony or UC transformation programmes
- Proven experience in either enterprise networking (LAN/WAN/WLAN) or broader infrastructure domains (e.g. cloud, identity, Active Directory)
- Experience working in government or other regulated environments
- Exposure to large-scale digital transformation programmes
- Experience mentoring architects or senior engineers
- Familiarity with Agile delivery and modern CI/CD practices
In return, you can expect a flexible working culture, including:
- Hybrid working with a minimum 60% office-based in Swansea
- Flexible working patterns to support work-life balance
- A Civil Service pension with employer contributions of circa 29%
- 25 days annual leave plus bank holidays and a privilege day
- Access to learning, development and digital career frameworks
Why Join DVLA?
This is a unique opportunity to lead the network architecture for a major, multi-million-pound telephony transformation programme while shaping the wider infrastructure landscape at DVLA. You will work at national scale, ensuring secure, resilient connectivity for services used by millions across the UK, and play a key role in modernising critical platforms that underpin DVLA's digital services.
If you want to help shape nationally significant digital services at DVLA, apply via the link and one of the Inspire People team will be in touch.
Lead Unified Communications Architect in Swansea employer: Inspire People
Contact Detail:
Inspire People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Unified Communications Architect in Swansea
✨Tip Number 1
Network with industry professionals! Attend events, webinars, or meetups related to unified communications and telephony. This is a great way to make connections and learn about job opportunities that might not be advertised.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a LinkedIn profile that highlights your experience in telephony and unified communications. Share articles or insights on relevant topics to position yourself as a thought leader in the field.
✨Tip Number 3
Prepare for interviews by practising common questions related to architectural governance and solution design. Be ready to discuss your past projects and how you’ve tackled challenges in multi-domain environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the DVLA team and contributing to their mission.
We think you need these skills to ace Lead Unified Communications Architect in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with telephony, unified communications, and contact centre platforms. We want to see how your skills align with the role of Lead Unified Communications Architect!
Showcase Your Leadership Skills: Since this role involves mentoring and leading teams, don’t forget to include examples of your leadership experience. We love seeing how you've influenced technical decisions and guided others in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your technical expertise and how it relates to the job. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Inspire People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of telephony, unified communications, and contact centre platforms. Be ready to discuss specific technologies like Cisco UCC or Microsoft Teams Voice, and how they integrate with broader infrastructure like cloud and Active Directory.
✨Showcase Your Leadership Skills
As a Lead Architect, you'll need to demonstrate your ability to lead and mentor others. Prepare examples of how you've influenced technical decisions or guided teams in previous roles, especially in complex, multi-domain environments.
✨Communicate Clearly with Stakeholders
You'll be engaging with both technical and non-technical audiences, so practice explaining complex concepts in simple terms. Think about how you can convey the importance of architectural governance and assurance in a way that resonates with all stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think through potential risks and dependencies in a large-scale telephony programme and be ready to discuss how you'd approach these challenges while ensuring security and quality by design.