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For Companies At a Glance
- Tasks: Conduct user research to shape digital services that truly meet user needs.
- Company: Join HM Land Registry, a vital public institution safeguarding £8 trillion in assets.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Why this job: Make a real impact on national services that matter to everyone.
- Qualifications: Experience in user research methods and strong analytical skills.
- Other info: Work in a supportive, inclusive environment with excellent career growth.
The predicted salary is between 29000 - 47000 £ per year.
HM Land Registry safeguards the Land Registers of England and Wales, an asset valued at over £8 trillion. But behind that number are people. Citizens, professionals, businesses and public servants who rely on digital services that need to work clearly, accessibly and fairly. User research sits at the heart of that responsibility.
We are working with our recruitment partner (Inspire People) for this campaign to recruit User Researchers at Junior (EO), Mid (HEO) and Senior (SEO) level, helping shape national digital services that are grounded in real user needs and evidence, not assumptions.
These roles sit within HMLR's Digital, Data and Technology Directorate, working in multidisciplinary teams across design, technology and policy. As a User Researcher, you'll help ensure services are designed around the people who use them. You'll bring insight, structure and challenge, influencing decisions at the right level depending on grade. This is a role for people who value impact over theatre, and who understand that good research improves outcomes, reduces risk and makes services usable for everyone.
What you’ll be doing
- EO - Junior User Researcher
- Support and deliver user research using methods such as usability testing, interviews and surveys
- Assist with participant recruitment and research operations
- Communicate findings clearly and accessibly to delivery teams
- Support inclusive research involving users with diverse needs and abilities
- HEO - User Researcher
- Lead research for smaller services or components of larger programmes
- Design and deliver research plans using appropriate methodologies
- Analyse and synthesise findings into actionable insights
- Build trusted relationships with stakeholders and advocate for user-centred design
- Mentor junior researchers and contribute to research standards
- SEO - Senior User Researcher
- Shape research strategy for complex services and programmes
- Lead research planning and delivery aligned to organisational priorities
- Influence senior decision-making and challenge assumptions with evidence
- Translate research findings into strategic insight for service and policy design
- Line-manage and develop researchers, championing inclusive and high-quality research
What we’re looking for
These roles suit people who understand that research is a decision-making discipline, not a checkbox. You’ll bring:
- Experience applying user research methods appropriately and proportionately
- Strong analytical and communication skills
- Confidence working in multidisciplinary, delivery-focused environments
- A commitment to inclusive, accessible research.
- Experience in government or public services is useful but not essential. We welcome candidates from consultancy, regulated industries, large-scale digital environments or organisations delivering complex services at scale.
Locations, grades and package
- Grades: EO | HEO | SEO
- Salary: £34,800 - £59,300 (depending on grade)
- Contract: Permanent
- Locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford, Weymouth
- Roles available: 8
- Closing date: 11.55pm on Sunday 8th February
Why HM Land Registry?
This is an opportunity to work at national scale, on long-term services that matter. You'll be supported to develop professionally, work flexibly, and contribute to a public institution where user-centred design genuinely shapes outcomes, not just language.
End User Researcher in Swansea employer: Inspire People
Contact Detail:
Inspire People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Researcher in Swansea
✨Tip Number 1
Network like a pro! Reach out to current or former User Researchers at HM Land Registry on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections and getting insider info!
✨Tip Number 2
Prepare for your interviews by practising common user research scenarios. Think about how you would approach usability testing or participant recruitment. The more you can demonstrate your thought process, the better you'll impress the interviewers!
✨Tip Number 3
Showcase your passion for user-centred design! During interviews, share examples of how you've put users first in your previous work. This will help you stand out as someone who truly values impact over just ticking boxes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining HM Land Registry and contributing to meaningful digital services.
We think you need these skills to ace End User Researcher in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the User Researcher role. Highlight your experience with user research methods and how they relate to the responsibilities outlined in the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since clear communication is key in this role, don’t shy away from demonstrating your ability to convey complex ideas simply. Use examples from your past experiences where you’ve effectively communicated findings or insights to stakeholders.
Emphasise Inclusivity: We’re all about inclusive research! Make sure to mention any experience you have working with diverse user groups or adapting research methods to meet varied needs. This will show us that you understand the importance of accessibility in user research.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at HM Land Registry!
How to prepare for a job interview at Inspire People
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods like usability testing, interviews, and surveys. Be ready to discuss how you've applied these methods in past projects and how they can be tailored to meet the needs of HM Land Registry.
✨Communicate Clearly and Accessibly
Since the role involves communicating findings to delivery teams, practice articulating your insights in a clear and concise manner. Use examples from your experience to demonstrate how your communication has influenced decisions in previous roles.
✨Show Your Commitment to Inclusivity
Highlight your dedication to inclusive research practices. Be prepared to share examples of how you've engaged with diverse user groups and ensured that your research is accessible to all, as this aligns closely with the values of HM Land Registry.
✨Prepare for Stakeholder Engagement
Understand the importance of building trusted relationships with stakeholders. Think about how you can advocate for user-centred design and be ready to discuss strategies for influencing decision-making at different levels within an organisation.
