At a Glance
- Tasks: Provide 1st and 2nd line support for secure IT environments in Defence.
- Company: Join a rapidly growing team at Inspire People, focused on national security.
- Benefits: Earn up to £40,000 with 25 days annual leave and flexible contract options.
- Other info: Onsite role in Farnborough with opportunities for career growth.
- Why this job: Make a real impact in national security while developing your tech skills.
- Qualifications: Experience with Microsoft technologies and a passion for troubleshooting required.
The predicted salary is between 40000 - 45000 £ per year.
Work on technology that directly supports Defence and National Security.
Inspire People is seeking an experienced Support Engineer to join a rapidly growing engineering team in Farnborough, delivering secure digital solutions across the UK Defence and National Security sector.
You will provide 1st and 2nd line support across highly secure environments, helping ensure critical systems remain operational for mission-critical users.
Permanent role, with a salary of up to £40,000 plus benefits. The position requires five days per week onsite in Farnborough.
Candidates must hold an active SC or DV clearance, also available on a contractual basis.
This is an excellent opportunity for someone with strong Microsoft technologies experience who enjoys troubleshooting technical issues and wants to work on projects with genuine operational impact.
About the 1st/2nd Support Engineer As a Support Engineer, you'll play a key role in supporting secure IT environments used within Defence and National Security.
Working alongside infrastructure engineers, architects and technical specialists, you'll provide responsive technical support, maintain end-user services, and help ensure the reliability and security of mission-critical systems.
You'll be responsible for resolving technical issues, supporting users both remotely and onsite, maintaining accurate documentation, and escalating complex incidents where appropriate.
Occasional travel to customer sites may be required.
Responsibilities of the
1st/2nd Support Engineer Provide 1st and 2nd line technical support across secure environments.
Respond to support tickets, ensuring timely resolution and regular communication with users.
Troubleshoot hardware, software and infrastructure issues, escalating complex problems to 3rd line support when required.
Deliver desk-side and remote end-user support.
Provision end-user devices and onboard new users.
Administer Microsoft 365, Windows, Azure/Entra ID and Active Directory environments.
Monitor system alerts, triage incidents and escalate where necessary.
Communicate planned maintenance and service incidents to the user community.
Maintain accurate ticket updates and contribute to the knowledge base.
Support incident management processes, including major incident escalation.
Assist with maintaining secure, reliable IT services within highly regulated environments.
Travel to remote customer locations on occasion where required.
Essential Criteria Windows 10/11 administration Azure/Entra/AD administration Microsoft 365 administration Endpoint Management Running of Power Shell scripts End User Device provisioning, onboarding of users Understanding of security concepts (MFA, Conditional Access) Atlassian suite of ITSM equivalent tooling Linux exposure (Ubuntu, Cent OS)Must hold, or be eligible to work within, the highest level of UK Security Clearance.
Desirable Criteria Windows Server support and administration Mac OS MDM Exposure Understanding of Group Policy (creation and troubleshooting) Writing of Power Shell scripts Benefits Salary up to £40k (role also available on a contract basis / daily rate) 25 days' annual leave plus
Support Engineer in London employer: Inspire People
At DVSA, we pride ourselves on being an excellent employer, offering a dynamic work environment where your expertise as a Senior Data Architect will directly influence data management and governance across our agency. With competitive salaries, generous leave policies, and robust career development opportunities, we foster a culture of collaboration and innovation, ensuring that our employees feel valued and empowered to make a meaningful impact on road safety in Great Britain.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in London
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Inspire People, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Inspire People
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Inspire People. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Support Engineer in London
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Inspire People insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Inspire People that you’re committed to staying ahead in the game.
How to prepare for a job interview at Inspire People
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Inspire People to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Inspire People.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
