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For Companies At a Glance
- Tasks: Conduct user research to shape digital services that truly meet user needs.
- Company: Join HM Land Registry, safeguarding vital assets and enhancing public services.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Why this job: Make a real impact on national services that matter to millions.
- Qualifications: Experience in user research methods and strong analytical skills required.
- Other info: Work in a dynamic, multidisciplinary team with excellent career growth potential.
The predicted salary is between 29000 - 47000 £ per year.
HM Land Registry safeguards the Land Registers of England and Wales, an asset valued at over £8 trillion. But behind that number are people. Citizens, professionals, businesses and public servants rely on digital services that need to work clearly, accessibly and fairly. User research sits at the heart of that responsibility. We're partnering with HM Land Registry to recruit User Researchers at EO, HEO and SEO level, helping shape national digital services that are grounded in real user needs and evidence, not assumptions.
These roles sit within HMLR's Digital, Data and Technology Directorate, working in multidisciplinary teams across design, technology and policy. As a User Researcher, you'll help ensure services are designed around the people who use them. You'll bring insight, structure and challenge, influencing decisions at the right level depending on grade. This is a role for people who value impact over theatre, and who understand that good research improves outcomes, reduces risk and makes services usable for everyone.
What you’ll be doing
- EO - Junior User Researcher
- Support and deliver user research using methods such as usability testing, interviews and surveys
- Assist with participant recruitment and research operations
- Communicate findings clearly and accessibly to delivery teams
- Support inclusive research involving users with diverse needs and abilities
- HEO - User Researcher
- Lead research for smaller services or components of larger programmes
- Design and deliver research plans using appropriate methodologies
- Analyse and synthesise findings into actionable insights
- Build trusted relationships with stakeholders and advocate for user-centred design
- Mentor junior researchers and contribute to research standards
- SEO - Senior User Researcher
- Shape research strategy for complex services and programmes
- Lead research planning and delivery aligned to organisational priorities
- Influence senior decision-making and challenge assumptions with evidence
- Translate research findings into strategic insight for service and policy design
- Line-manage and develop researchers, championing inclusive and high-quality research
What we’re looking for
These roles suit people who understand that research is a decision-making discipline, not a checkbox. You’ll bring:
- Experience applying user research methods appropriately and proportionately
- Strong analytical and communication skills
- Confidence working in multidisciplinary, delivery-focused environments
- A commitment to inclusive, accessible research
- Experience in government or public services is useful but not essential. We welcome candidates from consultancy, regulated industries, large-scale digital environments or organisations delivering complex services at scale.
Locations, grades and package
Grades: EO | HEO | SEO
Salary: £34,800 - £59,300 (depending on grade)
Contract: Permanent
Locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford, Weymouth
Roles available: 8
Closing date: Monday 8 February, 23:55
Why HM Land Registry?
This is an opportunity to work at national scale, on long-term services that matter. You'll be supported to develop professionally, work flexibly, and contribute to a public institution where user-centred design genuinely shapes outcomes, not just language. If you have strong User Research skills and are looking for your next adventure, apply today or contact for more information.
End User Researcher in London employer: Inspire People
Contact Detail:
Inspire People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current User Researchers. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your user research projects, methodologies, and outcomes. This will help you stand out and demonstrate your ability to deliver actionable insights.
✨Tip Number 3
Prepare for interviews by practising common questions related to user research. Be ready to discuss your approach to inclusive research and how you've influenced decision-making in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining HM Land Registry and making an impact.
We think you need these skills to ace End User Researcher in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the User Researcher role. Highlight your experience with user research methods and how they relate to the responsibilities outlined in the job description. We want to see how you can bring real user insights to the table!
Showcase Your Communication Skills: Since clear communication is key in this role, don’t forget to demonstrate your ability to convey findings effectively. Use examples from your past experiences where you’ve communicated complex information simply and accessibly. This will show us you can bridge the gap between research and action!
Emphasise Inclusivity: We value inclusive research practices, so make sure to mention any experience you have working with diverse user groups. Share how you’ve ensured that your research is accessible and representative of all users. This will resonate well with our commitment to user-centred design.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team at HM Land Registry!
How to prepare for a job interview at Inspire People
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods like usability testing, interviews, and surveys. Be ready to discuss how you've applied these techniques in past projects and how they can be tailored to meet the needs of HM Land Registry.
✨Communicate Clearly and Accessibly
Since you'll need to communicate findings to delivery teams, practice articulating your insights in a straightforward manner. Use examples from your experience to demonstrate how your research has influenced design decisions and improved user outcomes.
✨Show Your Commitment to Inclusivity
Highlight your experience with inclusive research practices. Be prepared to discuss how you’ve engaged with diverse user groups and ensured that your research is accessible to all, as this aligns with the values of HM Land Registry.
✨Build Relationships and Advocate for Users
Demonstrate your ability to build trusted relationships with stakeholders. Share examples of how you've advocated for user-centred design in previous roles, and be ready to discuss how you would approach this at HM Land Registry.
