At a Glance
- Tasks: Provide 1st and 2nd line support for secure IT environments in Defence.
- Company: Join a rapidly growing engineering team focused on national security.
- Benefits: Up to £40,000 salary, 25 days leave, private medical cover, and training support.
- Other info: Dynamic role with opportunities for professional growth and technical leadership.
- Why this job: Make a real impact on critical systems that support Defence and Security.
- Qualifications: Experience with Microsoft technologies and active SC or DV clearance required.
The predicted salary is between 31500 - 38500 £ per year.
Work on technology that directly supports Defense and nationally-critical Security.
Inspire People are seeking an experienced Support Engineer to join a rapidly growing engineering team in Farnborough, delivering secure digital solutions across the UK Defense sector.
You will provide 1st and 2nd line support across highly secure environments, helping ensure critical systems remain operational for mission-critical users.
Permanent or contract basis, with a salary of up to £40,000 plus benefits. The position requires five days per week onsite in Farnborough.
Candidates must hold an active SC or DV clearance.
This is an excellent opportunity for someone with strong Microsoft technologies experience who enjoys troubleshooting technical issues and wants to work on projects with genuine operational impact.
About the 1st/2nd Support Engineer
As a Support Engineer, you'll play a key role in supporting secure IT environments used within Defense and Security.
Working alongside infrastructure engineers, architects and technical specialists, you'll provide responsive technical support, maintain end-user services, and help ensure the reliability and security of mission-critical systems.
You'll be responsible for resolving technical issues, supporting users both remotely and onsite, maintaining accurate documentation, and escalating complex incidents where appropriate.
Occasional travel to customer sites may be required.
Responsibilities of the 1st/2nd Support Engineer
- Provide 1st and 2nd line technical support across secure environments.
- Respond to support tickets, ensuring timely resolution and regular communication with users.
- Troubleshoot hardware, software and infrastructure issues, escalating complex problems to 3rd line support when required.
- Provision end-user devices and onboard new users.
- Administer Microsoft 365, Windows, Azure/Entra ID and Active Directory environments.
- Monitor system alerts, triage incidents and elevate where necessary.
- Communicate planned maintenance and service incidents to the user community.
- Maintain accurate ticket updates and contribute to the knowledge base.
- Assist with maintaining secure, reliable IT services within highly regulated environments.
- Travel to remote customer locations on occasion where required.
- Windows 10/11 administration
- Microsoft 365 administration
- Running of Power Shell scripts
- End User Device provisioning, onboarding of users
- Understanding of security concepts (MFA, Conditional Access)
- Atlassian suite of ITSM equivalent tooling
- Linux exposure (Ubuntu, Cent OS)Must hold, or be eligible to work within, the highest level of UK Security Clearance.
- Windows Server support and administration
- Understanding of Group Policy (creation and troubleshooting)
- Writing of Power Shell scripts
- 25 days' annual leave plus bank holidays
- Private medical cover
- Life assurance
- 10% employer pension contribution with 5% employee contribution
- Company-performance bonus
- Professional development and training support
- Additional information
- Due to the secure nature of the position and working environment, you must:
- Be able to commute to Farnborough 5 days / week
- Hold active SC or DV security clearance
This is an opportunity to work on technology that directly supports critical Defense and Security, where the solutions you build have genuine operational importance.
You will tackle complex engineering challenges, work alongside experienced technical specialists and contribute across the full development lifecycle.
With strong investment in training, modern technologies and clear opportunities to progress into technical leadership, this is a role where you can make a meaningful impact while continuing to grow your career.
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Support Engineer in Farnborough employer: Inspire People
At DVSA, we pride ourselves on being an excellent employer, offering a dynamic work environment where your expertise as a Senior Data Architect will directly influence data management and governance across our agency. With competitive salaries, generous leave policies, and robust career development opportunities, we foster a culture of collaboration and innovation, ensuring that our employees feel valued and empowered to make a meaningful impact on road safety in Great Britain.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Farnborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Inspire People values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Inspire People might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Inspire People!
✨Direct Apply to Inspire People
Let's not forget to apply directly through the Inspire People website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Engineer in Farnborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Inspire People.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Inspire People. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Inspire People
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
