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For Companies At a Glance
- Tasks: Conduct user research to shape digital services that truly meet people's needs.
- Company: Join HM Land Registry, safeguarding vital assets and enhancing public services.
- Benefits: Competitive salary, flexible working, and professional development opportunities.
- Why this job: Make a real impact on national services while championing user-centred design.
- Qualifications: Experience in user research methods and strong analytical skills.
- Other info: Work in a supportive environment with opportunities for career growth.
The predicted salary is between 29000 - 47000 £ per year.
HM Land Registry safeguards the Land Registers of England and Wales, an asset valued at over £8 trillion. But behind that number are people. Citizens, professionals, businesses and public servants who rely on digital services that need to work clearly, accessibly and fairly. User research sits at the heart of that responsibility.
We are working with our recruitment partner (Inspire People) for this campaign to recruit User Researchers at Junior (EO), Mid (HEO) and Senior (SEO) level, helping shape national digital services that are grounded in real user needs and evidence, not assumptions.
These roles sit within HMLR's Digital, Data and Technology Directorate, working in multidisciplinary teams across design, technology and policy. As a User Researcher, you'll help ensure services are designed around the people who use them. You'll bring insight, structure and challenge, influencing decisions at the right level depending on grade. This is a role for people who value impact over theatre, and who understand that good research improves outcomes, reduces risk and makes services usable for everyone.
What you’ll be doing
- EO - Junior User Researcher
- Support and deliver user research using methods such as usability testing, interviews and surveys
- Assist with participant recruitment and research operations
- Communicate findings clearly and accessibly to delivery teams
- Support inclusive research involving users with diverse needs and abilities
- HEO - User Researcher
- Lead research for smaller services or components of larger programmes
- Design and deliver research plans using appropriate methodologies
- Analyse and synthesise findings into actionable insights
- Build trusted relationships with stakeholders and advocate for user-centred design
- Mentor junior researchers and contribute to research standards
- SEO - Senior User Researcher
- Shape research strategy for complex services and programmes
- Lead research planning and delivery aligned to organisational priorities
- Influence senior decision-making and challenge assumptions with evidence
- Translate research findings into strategic insight for service and policy design
- Line-manage and develop researchers, championing inclusive and high-quality research
What we’re looking for
These roles suit people who understand that research is a decision-making discipline, not a checkbox. You’ll bring:
- Experience applying user research methods appropriately and proportionately
- Strong analytical and communication skills
- Confidence working in multidisciplinary, delivery-focused environments
- A commitment to inclusive, accessible research
Experience in government or public services is useful but not essential. We welcome candidates from consultancy, regulated industries, large-scale digital environments or organisations delivering complex services at scale.
Locations, grades and package
Grades: EO | HEO | SEO
Salary: £34,800 - £59,300 (depending on grade)
Contract: Permanent
Locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford, Weymouth
Roles available: 8
Closing date: 11.55pm on Sunday 8th February
Why HM Land Registry?
This is an opportunity to work at national scale, on long-term services that matter. You'll be supported to develop professionally, work flexibly, and contribute to a public institution where user-centred design genuinely shapes outcomes, not just language.
End User Researcher in Coventry employer: Inspire People
Contact Detail:
Inspire People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Researcher in Coventry
✨Tip Number 1
Get to know the company inside out! Research HM Land Registry and their user-centred design approach. This will help you tailor your conversations and show that you're genuinely interested in making an impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common user research scenarios. Think about how you'd handle usability testing or participant recruitment. Being ready to discuss real-life examples will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace End User Researcher in Coventry
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. HM Land Registry is all about user-centred design, so make sure your application reflects that mindset. Show us how your experience aligns with their mission to create accessible and fair digital services.
Be Clear and Concise: When it comes to your written application, clarity is key! Use straightforward language and avoid jargon where possible. We want to see your thoughts flow logically, making it easy for the hiring team to grasp your insights and experiences.
Highlight Relevant Experience: Tailor your application to showcase your relevant skills and experiences. Whether it's usability testing or participant recruitment, make sure to highlight how your background fits the role of a User Researcher. We love seeing how you've made an impact in previous roles!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at StudySmarter and contributing to meaningful user research.
How to prepare for a job interview at Inspire People
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods like usability testing, interviews, and surveys. Be ready to discuss how you've applied these techniques in past projects and how they can be beneficial for HM Land Registry's mission of creating user-centred services.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing how you've synthesised research findings into actionable insights. Think of specific examples where your insights influenced decisions or improved outcomes, as this will resonate with their focus on evidence-based design.
✨Emphasise Inclusivity
Since the role values inclusive research, come prepared with examples of how you've engaged diverse user groups in your research. Highlight any strategies you've used to ensure accessibility and inclusivity, as this aligns perfectly with their commitment to serving all users.
✨Build Relationships and Communicate Clearly
Be ready to talk about how you've built trusted relationships with stakeholders in previous roles. Clear communication is key, so practice articulating your findings in a way that’s accessible and engaging, ensuring you can advocate for user-centred design effectively.
