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For Companies At a Glance
- Tasks: Conduct user research to shape digital services that truly meet user needs.
- Company: Join HM Land Registry, a vital public institution safeguarding £8 trillion in assets.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Why this job: Make a real impact on national services that matter to everyone.
- Qualifications: Experience in user research methods and strong analytical skills.
- Other info: Work in a dynamic, multidisciplinary team with excellent career growth potential.
The predicted salary is between 34800 - 59300 £ per year.
HM Land Registry safeguards the Land Registers of England and Wales, an asset valued at over £8 trillion. But behind that number are people. Citizens, professionals, businesses and public servants who rely on digital services that need to work clearly, accessibly and fairly. User research sits at the heart of that responsibility.
We are partnering with HM Land Registry to recruit User Researchers at EO, HEO and SEO level, helping shape national digital services that are grounded in real user needs and evidence, not assumptions.
The role:
These roles sit within HMLR's Digital, Data and Technology Directorate, working in multidisciplinary teams across design, technology and policy. As a User Researcher, you will help ensure services are designed around the people who use them. You will bring insight, structure and challenge, influencing decisions at the right level depending on grade. This is a role for people who value impact over theatre, and who understand that good research improves outcomes, reduces risk and makes services usable for everyone.
What you will be doing:
- EO - Junior User Researcher: Support and deliver user research using methods such as usability testing, interviews and surveys; Assist with participant recruitment and research operations; Communicate findings clearly and accessibly to delivery teams; Support inclusive research involving users with diverse needs and abilities.
- HEO - User Researcher: Lead research for smaller services or components of larger programmes; Design and deliver research plans using appropriate methodologies; Analyse and synthesise findings into actionable insights; Build trusted relationships with stakeholders and advocate for user-centred design; Mentor junior researchers and contribute to research standards.
- SEO - Senior User Researcher: Shape research strategy for complex services and programmes; Lead research planning and delivery aligned to organisational priorities; Influence senior decision-making and challenge assumptions with evidence; Translate research findings into strategic insight for service and policy design; Line-manage and develop researchers, championing inclusive and high-quality research.
What we are looking for:
These roles suit people who understand that research is a decision-making discipline, not a checkbox. You will bring:
- Experience applying user research methods appropriately and proportionately.
- Strong analytical and communication skills.
- Confidence working in multidisciplinary, delivery-focused environments.
- A commitment to inclusive, accessible research.
- Experience in government or public services is useful but not essential. We welcome candidates from consultancy, regulated industries, large-scale digital environments or organisations delivering complex services at scale.
Locations, grades and package:
Grades: EO | HEO | SEO
Salary: £34,800 - £59,300 (depending on grade)
Contract: Permanent
Locations: Birkenhead, Coventry, Croydon, Durham, Fylde, Gloucester, Hull, Leicester, Nottingham, Peterborough, Plymouth, Swansea, Telford, Weymouth
Roles available: 8
Closing date: Monday 8 February, 23:55
Why HM Land Registry?
This is an opportunity to work at national scale, on long-term services that matter. You will be supported to develop professionally, work flexibly, and contribute to a public institution where user-centred design genuinely shapes outcomes, not just language. If you have strong User Research skills and are looking for your next adventure, apply today or contact for more information.
End User Researcher in Birkenhead employer: Inspire People
Contact Detail:
Inspire People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Researcher in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current or former employees of HM Land Registry. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss your user research methods and how you've applied them in real-world scenarios. Bring examples of your work to demonstrate your impact and understanding of user-centred design.
✨Tip Number 3
Be ready to ask questions! During interviews, show your interest by asking about the team dynamics, current projects, and how they incorporate user feedback into their services. This shows you're genuinely invested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining HM Land Registry and contributing to meaningful user research.
We think you need these skills to ace End User Researcher in Birkenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the User Researcher role. Highlight your experience with user research methods and how they relate to the responsibilities outlined in the job description. We want to see how you can bring real user insights to the table!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past experiences that showcase your analytical and communication skills. We love seeing how you've influenced decisions or improved outcomes through your research.
Be Clear and Concise: When writing your application, clarity is key. Make your points straightforward and easy to understand. Remember, we’re looking for someone who can communicate findings clearly, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Inspire People
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods like usability testing, interviews, and surveys. Be ready to discuss how you've applied these methods in past projects and how they can be tailored to meet the needs of HM Land Registry.
✨Communicate Clearly and Effectively
Since you'll need to communicate findings to delivery teams, practice articulating your insights in a clear and accessible manner. Use examples from your experience to demonstrate how your communication has influenced decision-making in previous roles.
✨Show Your Commitment to Inclusivity
Highlight your experience with inclusive research practices. Be prepared to discuss how you’ve engaged with diverse user groups and ensured that your research is accessible to everyone, as this aligns with the values of HM Land Registry.
✨Build Relationships and Advocate for Users
Demonstrate your ability to build trusted relationships with stakeholders. Share examples of how you've advocated for user-centred design in your previous roles, showing that you understand the importance of user needs in shaping services.
