Complex Needs Team Leader in North East

Overview

Join Our Team as a Complex Needs Team Leader!

Do you enjoy leading teams to make a real difference in people’s lives? As a Complex Needs Team Leader, you’ll play a key role in supporting vulnerable adults (18+) facing homelessness, isolation, and other complex challenges. Working closely with the Service Manager, you’ll lead and motivate your team to deliver high-quality, trauma-informed, and person-centred support — helping people build confidence, independence, and move on to stable living.

You’ll foster a compassionate, inclusive culture, ensure compliance with policies and standards, and step in for the Service Manager when needed. If you’re a supportive leader who’s passionate about empowering others and driving positive change, we’d love to hear from you!

Responsibilities

• Lead and motivate your team to deliver high-quality, trauma-informed, and person-centred support.
• Support vulnerable adults (18+) facing homelessness, isolation, and other complex challenges.
• Provide leadership in collaboration with the Service Manager and step in when required.
• Foster a compassionate, inclusive culture and ensure compliance with policies and standards.
• Empower clients to take an active role in shaping the services they receive.

Qualifications

• Demonstrate a commitment to supporting clients to take an active role in shaping the services they receive.
• Able to self-manage, effectively plan and prioritise tasks and consistently deliver results.
• Good knowledge of tenancy and property management including rent management and court procedures.
• Experience of leading, supervising and managing staff, students or volunteers.

Why Join Us

• Flexible working options to help you balance work and life in a way that suits you.
• Hybrid working (where applicable) – enjoy the best of both worlds!
• 25 days annual leave plus bank holidays, increasing to 30 days with service – because your time off matters.
• A wealth of learning and career development opportunities, with paid and tailored training to support your growth.
• Free, confidential Employee Assistance Programme 24/7, including access to counselling and GP services – your wellbeing is a priority.
• Employer contributory pension scheme to help secure your future.
• Great maternity, paternity and adoption benefits to support you and your family.
• Exclusive care workers discounts to make life a little easier.
• Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility – we embrace and celebrate diversity.
• A variety of health and wellbeing initiatives to keep you feeling your best.
• Cycle to Work Scheme to help you stay active and reduce your carbon footprint.
• Access to a Corporate Health Plan to support your physical and mental health.

Inclusion & Diversity

We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued!

How to Apply

If you’re ready to use your skills to help others succeed, we’d love to hear from you.

For an informal chat about the role please contact Jill Thorpe, Service Manager via Jill.Thorpe@foundationuk.org or 07581294093.

Recruitment is ongoing, and we’re reviewing applications as they come in. To give yourself the best chance, we recommend applying as early as possible. Please note that we may close the advert at any time if we find the right candidate or receive a high volume of strong applications.

Interviews date TBC

*Working hours/days to be discussed at interview based on the availability of the candidate.