Bank Administrator & Receptionist in Worcester

Inspire Neurocare supports people living with complex neurological conditions, brain and spinal injuries, stroke, early-onset dementia and progressive neurological conditions. At Inspire Neurocare we place the people we support at the heart of our service and we shape our specialist care and rehabilitation around their needs. We are a growing neurorehabilitation service based in Nursling, Southampton, committed to providing high-quality, person-centred care for our residents and their families. As a relatively new service, this is an exciting opportunity to join us at a key stage in our development and play an important role in shaping a warm, welcoming and well-organised environment.

We are looking for a compassionate, motivated and proactive Administration Assistant/Receptionist to be the first point of contact for residents, visitors and healthcare professionals, ensuring that everyone who walks through our doors receives a warm and efficient service. The Admin Assistant/Receptionist will support both Reception and Administration tasks including handling calls, dealing with general enquiries and supporting with a variety of different general office tasks. This role is key to helping our service run smoothly and ensuring everyone feels welcomed and supported. To do this well, the post-holder will bring a caring approach, professionalism, respect for confidentiality and a commitment to providing excellent customer service. This role is ideal for someone who genuinely cares about people and is confident interacting with a wide range of individuals.

Why Join Us?

• Competitive salary and benefits package
• 28 days holiday (inclusive of Bank Holidays)
• Workplace pension
• Opportunities for professional development and training
• Free onsite parking available
• Employee Assistance Programme, occupational health support and wellbeing services
• Be part of a compassionate, supportive and forward-thinking team

Key Responsibilities:

• To welcome and direct visitors, family members, residents, professionals, stakeholders and contractors in person or on the telephone/email whilst providing a welcoming reception experience.
• To always focus on the customer experience, offering outstanding customer service including warmly welcoming people and providing refreshments.
• Making sure that all enquiries are dealt with professionally and effectively, ensuring that all information is redirected and dealt with accordingly.
• Handling incoming calls and emails professionally and confidently.
• Coordinating and facilitating site visits for potential residents and their families.
• Support the Business Administrator and other team members with any daily administration tasks.
• Ensure Reception and waiting areas are tidy, welcoming, and compliant with health and safety standards.

Your Knowledge and Expertise:

• Experience as a Receptionist, Administrator or in another Customer facing role.
• Confident in managing enquiries both by phone and in person, and comfortable engaging with a diverse range of callers and visitors.
• Must be competent and comfortable with general computer use and with IT systems specifically Microsoft Outlook, Word and Excel.
• Have excellent attention to detail, be highly organised and feel confident to be proactive and willing to adapt to the needs of a growing service.
• Have the ability to maintain confidentiality and handle sensitive information appropriately.
• Warm, empathetic and comfortable supporting residents and visitors during sensitive moments.
• Be flexible and cooperative whilst working collaboratively with all teams within the service being a key team player.
• Feel comfortable and have the ability to work independently for longer periods of time.

If you are someone with the right mindset, strong communication skills and a genuine passion for helping others, we would love to hear from you.