Medical Receptionist in Manchester

RESPONSIBLE TO: Practice Manager(s) and GP Partners

Salary dependent upon experience

Part Time Hours per Week

To facilitate the Doctor/Patient relationship in all aspects and to ensure that enquiries from patients, visitors and their families are handled efficiently and courteously.

Clerical duties:

• File and retrieve medical records as necessary, scan and file letters and other data, enter data onto the computer e.g. medication changes following hospital appointments and visits made by GPs.
• Photocopying documents/medical records as requested.
• Arrange hospital appointments, liaise with hospital secretaries for letters, test results, follow up and urgent appointments etc.
• Upload and download referrals from scribe force.
• Complete GP referrals.
• Taking and printing repeat and acute prescriptions.

Reception duties:

• Ensure an effective and efficient reception service is provided to patients and any visitors to the practice.
• Open and prepare premises each morning, ensuring that all records, forms and equipment are available for the doctor(s) when a patient attends an appointment (e.g. blood test, cervical smear, minor surgery, childhood and other injections). Clinical room checks need to be completed daily.
• Receive, assist and direct patients in accessing the appropriate service in healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Answer the phone and deal with enquiries, explain procedures and arrange new and follow up appointments and requests for home visits.
• Take and relay messages clearly to the appropriate person, record the date and time the message is received.
• Handling and sorting specimens of laboratory specimens and test results, ringing patients who require treatment or follow up of such results.
• Action repeat prescription requests and ensure they are ready for collection within the timescale given to the patient – usually 24 hours.
• Prepare and tidy consulting rooms, including ensuring that stationery and equipment are on hand for the doctors during surgery consultations.
• Remove any confidential information from doctor’s rooms at the end of each surgery.

General duties:

• All staff are expected to make tea, coffee etc for the doctors and to tidy away afterwards.
• To ensure that the premises are kept clean and tidy during working hours.
• All staff have a responsibility to ensure that the surgery is a safe environment, and any concerns should be reported to the practice manager or to a doctor.
• Ensure that consulting rooms and offices are locked when not in use to reduce the risk of theft.
• On leaving the premises in the evening ensure that all doors are locked, the shutters are in place and all computers and electrical equipment are switched off unless otherwise stated.
• Process actions from GPs in Docman and pathology links- liaising with patients as appropriate.
• Any other duties or tasks that may become appropriate as requested by the Practice Manager or by the Doctor that will assist/maintain the smooth running of the practice.

Tasks to be carried out by members (after essential training provided):

• ECGs
• Urine Dips
• Scanning / coding/actioning letters / chasing appointments
• Path link tasks

If the practice receives any new instruments, ALL STAFF will be trained to use the instruments.

Equity and Diversity:

• The post holder will support the equality, diversity and rights of patients, carers and colleagues.
• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with the Practices procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances.

Quality:

• The post holder will strive to maintain quality within the practice.
• Assess own performance and take accountability for their own actions either directly or under supervision.
• Contribute to the effectiveness of the practice, by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance.
• Effectively manage own time, workload and resources.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.