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- Tasks: Support patients and doctors by managing appointments and medical records efficiently.
- Company: Friendly healthcare practice focused on patient care and teamwork.
- Benefits: Flexible part-time hours, supportive environment, and opportunities for personal growth.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Join a dynamic team dedicated to providing excellent patient service.
The predicted salary is between 24000 - 36000 £ per year.
To facilitate the Doctor/Patient relationship in all aspects and to ensure that enquiries from patients, visitors and their families are handled efficiently and courteously.
Clerical Duties
- File and retrieve medical records as necessary, scan and file letters and other data, enter data onto the computer e.g. medication changes following hospital appointments and visits made by GP’s.
- Photocopying documents/medical records as requested.
- Arrange hospital appointments, liaise with hospital secretaries for letters, test results, follow up and urgent appointments etc.
- Upload and download referrals from scribe force.
- Complete GP referrals.
- Taking and printing repeat and acute prescriptions.
Reception Duties
- Ensure an effective and efficient reception service is provided to patients and any visitors to the practice.
- Open and prepare premises each morning, ensuring that all records, forms and equipment is available for the doctor(s) when a patient attends an appointment.
- Clinical room checks need to be completed daily.
- Receive, assist and direct patients in accessing the appropriate service in healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Answer the phone and deal with enquiries, explain procedures and arrange new and follow up appointments and requests for home visits.
- Take and relay messages clearly to the appropriate person, record the date and time the message is received.
- Handling and sorting specimens of laboratory specimens and test results, ringing patients who require treatment or follow up of such results.
- Action repeat prescription requests and ensure they are ready for collection within the timescale given to the patient.
- Prepare and tidy consulting rooms, including ensuring that stationery and equipment are on hand for the doctors during surgery consultations.
- Remove any confidential information from doctor’s rooms at the end of each surgery.
General Duties
- All staff is expected to make tea, coffee etc for the doctors and to tidy away afterwards.
- To ensure that the premises are kept clean and tidy during working hours.
- All staff has a responsibility to ensure that the surgery is a safe environment, and any concerns should be reported to the practice manager or to a doctor.
- Ensure that consulting rooms and offices are locked when not in use to reduce the risk of theft.
- On leaving the premises in an evening ensure that all doors are locked, the shutters are in place and all computers and electrical equipment is switched off unless otherwise stated.
- Process actions from GP’s in Docman and pathology links- liaising with patients as appropriate.
- Any other duties or tasks that may become appropriate as requested by the Practice Manager or by the Doctor that will assist/maintain the smooth running of the practice.
Tasks to be Carried Out by Members (after essential training provided)
- ECG’s
- Urine Dip’s
- Scanning / coding/actioning letters / chasing appointments
- Path link tasks
- If practice receives any new instruments, ALL STAFF will be trained to use the instruments.
Equity and Diversity
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with the Practices procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances.
Quality
- Assess own performance and take accountability for their own actions either directly or under supervision.
- Contribute to the effectiveness of the practice, by reflecting on own and team activities and making suggestions on ways to improve and enhance team performance.
- Effectively manage own time, workload and resources.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
Medical Receptionist in Ewell employer: Inspire Medical Centre
Contact Detail:
Inspire Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Ewell
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the medical practice you're applying to. Understand their values, services, and any recent news. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the role of a Medical Receptionist. Think about how you'd handle patient enquiries or manage busy reception times. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the right tone and show that you take the opportunity seriously.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Medical Receptionist in Ewell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Medical Receptionist role. Highlight your relevant experience and skills that match the job description, like handling patient enquiries or managing medical records.
Showcase Your Communication Skills: As a Medical Receptionist, you'll be the first point of contact for patients. Use your application to demonstrate your excellent communication skills. Share examples of how you've effectively dealt with enquiries or assisted customers in previous roles.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, ensure there are no typos or errors. This shows us that you can handle the clerical duties accurately, which is super important in a medical setting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Inspire Medical Centre
✨Know Your Role
Familiarise yourself with the specific duties of a Medical Receptionist. Understand the clerical and reception tasks mentioned in the job description, like handling patient enquiries and managing medical records. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Practice Your Communication Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Practise clear and courteous communication, both in person and over the phone. Consider role-playing common scenarios with a friend to build your confidence in handling enquiries and directing patients effectively.
✨Showcase Your Organisational Skills
Being organised is key in this role. Prepare examples from your past experiences where you've successfully managed multiple tasks or maintained a tidy workspace. Highlight how you can ensure the practice runs smoothly, especially during busy times.
✨Emphasise Confidentiality and Empathy
Patients trust you with sensitive information, so it's crucial to convey your understanding of confidentiality. Be ready to discuss how you would handle confidential data and show empathy towards patients' needs. This will demonstrate that you respect their privacy and are committed to providing excellent care.
