At a Glance
- Tasks: Support customers with tech queries and ensure their issues are resolved.
- Company: A friendly company specialising in smart thermostats for various properties.
- Benefits: Competitive salary, career progression, company events, and free parking.
- Other info: Flexible hours available, with a fun office atmosphere including dogs!
- Why this job: Join a close-knit team and make a real impact in a tech-driven environment.
- Qualifications: 2 years in customer support, tech-savvy, and great communication skills.
The predicted salary is between 27000 - 27000 £ per year.
Requirements
- We are looking for someone with a minimum of 2 years experience in a similar customer-facing role.
- You should have a keen interest in technology, especially how internet-connected devices work.
- You should communicate confidently and clearly, both verbally and in writing.
- You should be motivated, enthusiastic, and eager to learn.
- You should thrive in a fast-paced environment.
- You should have competent computer skills, ideally with CRM experience.
- You should be confident using IT systems and Microsoft Office applications.
- You should have a desire to learn, grow, and take on new challenges.
- An understanding of heating systems would be advantageous, but is not essential.
- GCSE or equivalent is preferred.
- You should be able to reliably commute to our Wimborne location or plan to relocate before starting.
- You must have the right to work in the United Kingdom.
Responsibilities
- We answer inbound telephone calls and support clients and installers.
- We assist the Sales team with booking and following up sales consultations.
- We respond to emails, texts, and other customer communications.
- We follow up with customers to ensure issues are resolved and service expectations are exceeded.
- We process and monitor customer returns and repairs.
- We log and track customer support requests, maintaining accurate records.
- We support production, dispatch, and other ad hoc duties when required.
- We test and box smart thermostats for stock.
- We log and track manufacturing faults.
- We assist other departments as needed as part of a small, close-knit team.
- Technologies
- CRM
- Support
- More
We design, manufacture, and supply smart thermostats to landlords across the UK, specialising in HMOs, village halls, holiday lets, and caravan parks.
This is a varied, hands‑on role in a supportive and friendly small team where no two days are the same.
We offer full training, career progression opportunities within a growing business, the chance to work with innovative British‑designed smart technology, and the opportunity to make a real impact.
The role can suit someone looking for full‑time or part‑time hours, and our office is home to dogs Monday to Friday.
Our location is Wimborne, and this is an in‑person role.
We also offer benefits including company events, company pension, cycle to work scheme, free parking, and on‑site parking.
- last updated 29 week of 2026
- #J-18808-Ljbffr
Customer Technical Support employer: Inspire Home Automation Limited
Join a dynamic and innovative team in Wimborne, where we design and supply cutting-edge smart thermostats. As an employer, we pride ourselves on fostering a supportive work culture that encourages personal growth and offers full training, alongside career progression opportunities. With benefits like flexible working hours, company events, and a pet-friendly office, we provide a rewarding environment for those eager to make a meaningful impact in the tech industry.
Contact Details:
Inspire Home Automation Limited Recruitment Team
