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For Companies At a Glance
- Tasks: Lead a retail team, boost sales, and ensure excellent customer service.
- Company: Join Inspire ATA, a dynamic company focused on training and development.
- Benefits: Full-time role with opportunities for growth and flexible contracts.
- Why this job: Make a real impact by guiding a team and enhancing customer experiences.
- Qualifications: Experience in retail and strong leadership skills are essential.
- Other info: Gain valuable insights into customer behaviour and sales strategies.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Overview
Retail Team Leader Level 3 role at Inspire ATA. Interpret client briefs, research and create content across a range of platforms.
Retail team leaders assist managers by providing excellent customer service and stepping in during their absence. Their dynamic role includes guiding and coordinating the team to accomplish daily tasks, boost sales, and uphold business standards in merchandising, service, and promotions. They ensure the team is well-trained and operates efficiently every day.
Responsibilities
- Provide excellent customer service and step in during the manager\’s absence.
- Guide and coordinate the team to accomplish daily tasks, boost sales, and uphold business standards in merchandising, service, and promotions.
- Ensure the team is well-trained and operates efficiently every day.
- Interpret client briefs, research and create content across a range of platforms.
Core knowledge, skills and behaviours you’ll develop
- Understand the customer profile of the business, their purchasing habits across a retail calendar year and how to meet and exceed their needs.
- Know the best ways to drive the team to increase sales, secure customer loyalty and attain business targets.
- Monitor customers’ enquiries and service requirements; coach and support team members to use appropriate methods e.g. face to face or remote such as on-line facilities, to deliver consistent and exceptional service that provides customers with a positive experience.
- Act as a role model to champion excellent customer service by always looking to improve customers’ experience through a welcoming and professional approach which builds strong customer relationships.
Why choose Inspire ATA?
We work with high-quality training providers to deliver a wide range of training programmes through a blended learning approach that is tailored to each learner\’s needs. Inspire ATA recruits and employs each apprentice on behalf of the \”host\” client, enabling us to offer additional support and a better experience for both apprentice and client.
We can also offer flexi-job apprenticeships which means we are able to offer short term contracts and other non-standard employment models.
Position details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Education
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Retail Team Leader Level 3 employer: Inspire ATA
Contact Detail:
Inspire ATA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader Level 3
✨Tip Number 1
Get to know the company inside out! Research Inspire ATA and understand their values, training programmes, and what makes them tick. This way, you can tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Retail Team Leader, you'll need to shine in this area. Role-play scenarios with friends or family to get comfortable handling different customer situations and demonstrating your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Inspire ATA and ready to take on the challenge of leading a retail team.
We think you need these skills to ace Retail Team Leader Level 3
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing excellent customer service. We want to see how you've gone above and beyond to create positive experiences for customers, especially in a retail setting.
Demonstrate Team Leadership: Share examples of how you've guided and coordinated a team in the past. We love to see candidates who can inspire others and drive a team towards achieving daily tasks and boosting sales.
Tailor Your Application: Take the time to tailor your application to the Retail Team Leader role. Use keywords from the job description and show us how your skills align with what we're looking for. It makes a big difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Inspire ATA
✨Know Your Customer
Before the interview, take some time to research the customer profile of Inspire ATA. Understand their purchasing habits and think about how you can meet and exceed their needs. This will show your potential employer that you're proactive and ready to drive sales.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in guiding and coordinating a team. Think of specific examples where you've stepped up in a manager's absence or led a team to accomplish daily tasks. Highlighting these experiences will demonstrate your capability as a Retail Team Leader.
✨Emphasise Customer Service Excellence
Inspire ATA values exceptional customer service, so be ready to share your strategies for providing a positive customer experience. Discuss how you've coached team members to deliver consistent service and how you’ve built strong customer relationships in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer enquiries. Practice responding to situations where you had to think on your feet or adapt your approach to meet customer needs effectively.
