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- Tasks: Support children’s development and wellbeing through engaging activities and collaboration.
- Company: Inspire ATA, dedicated to enhancing education and child support.
- Benefits: Full-time role with tailored training and flexible apprenticeship options.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: Passion for child development and strong communication skills.
- Other info: Entry-level position with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A customer service specialist is a professional dedicated to providing direct support across all sectors and organisations. As an advocate for customer service, you handle complex and technical requests, complaints, and inquiries, often serving as an escalation point for challenging issues. Your expertise in your organisation's products and services allows you to share knowledge with your team and improve service through data analysis. You effectively use various IT systems and digital technologies in diverse environments, including contact centers, retail, webchat, and other customer service points.
Duties:
- Collaborate with colleagues, parents, and professionals to meet each child's needs.
- Use play to support children to understand and encourage healthy life choices.
- Identify and report safeguarding and child protection concerns.
- Engage in self-reflection and professional development.
- Ensure children's safety, hygiene, and a clean environment.
- Work with parents to enhance children's outcomes and wellbeing.
- Plan and organise activities to support children's learning.
- Communicate with children to support their development.
- Maintain accurate records of children's needs and progress.
- Support the wellbeing of all children, including those with additional needs.
Why choose Inspire ATA? We work with high-quality training providers to deliver a wide range of training programmes through a blended learning approach that is tailored to each learner's needs. Inspire ATA recruits and employs each apprentice on behalf of the "host" client, enabling us to offer additional support and a better experience for both apprentice and client. We can also offer flexi-job apprenticeships which means we are able to offer short term contracts and other non-standard employment models.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Education
Customer Service Specialist Level 3 in London employer: Inspire ATA
Contact Detail:
Inspire ATA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist Level 3 in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to articulate your thoughts clearly will help you shine during the interview process.
✨Tip Number 3
Don’t be shy about showcasing your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on, especially in customer service scenarios.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to get your application in front of the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Service Specialist Level 3 in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making a difference in their lives.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Customer Service Specialist, so don’t hold back!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Inspire ATA
✨Know Your Stuff
Make sure you have a solid understanding of the products and services offered by the company. Brush up on any technical details that might come up during the interview, as this will show your expertise and readiness to handle complex customer inquiries.
✨Showcase Your Communication Skills
As a Customer Service Specialist, communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will demonstrate your ability to engage with clients and resolve issues efficiently.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play scenarios during the interview. Practice responding to common customer complaints or inquiries. This will help you showcase your problem-solving skills and your ability to think on your feet.
✨Highlight Your Teamwork Experience
Collaboration is crucial in this role. Be prepared to discuss times when you've worked with colleagues or other professionals to achieve a common goal. This will illustrate your ability to work well in a team and support the overall mission of enhancing customer service.
