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- Tasks: Deliver excellent customer service while ensuring safe handling and storage of products.
- Company: Join Inspire ATA, a supportive and innovative hospitality training provider.
- Benefits: Gain valuable skills, receive high-quality training, and enjoy flexible working options.
- Other info: Entry-level role with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: No prior experience needed; just a passion for customer service and teamwork.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking candidates for a hospitality role with focus on safe handling, storage and communicating product contents, while delivering excellent customer service.
Responsibilities
- Know the business vision and values, products/services and business aim.
- Responsible approach to the preparation, sale and service in relation to safe handling, storage and communicating contents of products.
- Comply with legal requirements.
- Put people at ease in all matters.
- Understand the importance of meeting customer expectations.
Core skills to be developed
- Handling payments.
- Minimise waste.
- Use appropriate opportunities to up-sell and promote products and services.
- Actively seek opportunity to ‘wow’ customers.
Knowledge, skills and behaviours
- Recognise customer profiles and needs.
- Understand the importance of receiving and dealing with customer feedback.
- Understand use of technology to enhance customer service.
- Communication methods.
- Customer service.
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Education
Hospitality Team Member Level 2 employer: Inspire ATA
Contact Detail:
Inspire ATA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member Level 2
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Inspire ATA's vision, values, and services. This will not only help you in interviews but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about how you can put people at ease and meet their expectations. Role-play scenarios with friends or family to get comfortable with handling different customer interactions.
✨Tip Number 3
Be proactive during your interview! Don’t just wait for questions; ask insightful ones about the role and the team. This shows your enthusiasm and helps you stand out from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hospitality Team Member Level 2
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the business vision and values. This will help you tailor your application to show how you align with what Inspire ATA stands for.
Show Off Your Customer Service Skills: Highlight any experience you have in customer service. Use specific examples to demonstrate how you've met customer expectations and put people at ease in previous roles.
Be Clear and Concise: When filling out your application, keep it straightforward. Make sure your points are clear and directly related to the role. Avoid fluff – we want to see your genuine interest and skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
How to prepare for a job interview at Inspire ATA
✨Know Your Stuff
Before the interview, make sure you understand Inspire ATA's vision, values, and the specific products or services they offer. This knowledge will help you demonstrate your enthusiasm and fit for the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve put people at ease or exceeded customer expectations, as this is crucial for the Hospitality Team Member role.
✨Legal Compliance Awareness
Brush up on the legal requirements related to food handling and safety. Being able to discuss these regulations confidently will show that you take your responsibilities seriously and are ready to comply with industry standards.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions clearly and confidently, especially those related to handling payments and minimising waste, as these are key aspects of the job.