At a Glance
- Tasks: Join our team to deliver top-notch customer service and ensure safe product handling.
- Company: Inspire ATA is dedicated to providing tailored training programmes for apprentices.
- Benefits: Enjoy flexible job options, high-quality training, and a supportive work environment.
- Other info: This is an entry-level, full-time role perfect for students looking to kickstart their careers.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and personal growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
The predicted salary is between 8000 - 12000 £ per month.
Overview
Join to apply for the Hospitality Team Member Level 2 role at Inspire ATA
We are seeking candidates for a hospitality role with focus on safe handling, storage and communicating product contents, while delivering excellent customer service.
Responsibilities
- Know the business vision and values, products/services and business aim.
- Responsible approach to the preparation, sale and service in relation to safe handling, storage and communicating contents of products.
- Comply with legal requirements.
- Put people at ease in all matters.
- Understand the importance of meeting customer expectations.
Core skills to be developed
- Know the business vision and values, products/services and business aim.
- Responsible approach to the preparation, sale and service in relation to safe handling, storage and communicating contents of products.
- Handling payments.
- Comply with legal requirements.
- Minimise waste.
- Put people at ease in all matters.
- Understand the importance of meeting customer expectations.
Why choose Inspire ATA?
We work with high-quality training providers to deliver a wide range of training programmes through a blended learning approach that is tailored to each learner\'s needs. Inspire ATA recruits and employs each apprentice on behalf of the "host" client, enabling us to offer additional support and a better experience for both apprentice and client. We can also offer flexi-job apprenticeships which means we are able to offer short term contracts and other non-standard employment models.
Knowledge, skills and behaviours
- Knowledge
- Skills
- Behaviours
- Recognise customer profiles and needs
- Understand the importance of meeting customer expectations
- Understand importance of receiving and dealing with customer feedback
- Know the business vision and values, products/services and business aim
- Understand use of technology to enhance customer service
- Communication methods
- Know how to influence a team
- Communication
- Customer service
- Use technology appropriately
- Handling payments
- Comply with legal requirements
- Minimise waste
- Put people at ease in all matters
- Responsible approach to the preparation, sale and service in relation to safe handling, storage and communicating contents of products
- Use appropriate opportunities to up-sell and promote products and services
- Actively seek opportunity to ‘wow’ customers
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Education
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London, England, United Kingdom
#J-18808-LjbffrHospitality Team Member Level 2 in London employer: Inspire ATA
Inspire ATA is an exceptional employer that prioritises the growth and development of its team members through tailored training programmes and a supportive work environment. Located in London, we offer flexible employment models, including short-term contracts, allowing for a dynamic work-life balance while ensuring our staff are equipped with the skills needed to excel in customer service. Join us to be part of a culture that values collaboration, innovation, and a commitment to meeting customer expectations.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member Level 2 in London
✨Tip Number 1
Familiarise yourself with Inspire ATA's vision and values. Understanding their mission will not only help you align your answers during interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you feel more comfortable when it comes to putting people at ease and handling customer feedback.
✨Tip Number 3
Research common legal requirements related to food safety and customer service in the hospitality industry. Being knowledgeable about these regulations will show that you take your responsibilities seriously.
✨Tip Number 4
Think of ways to 'wow' customers and prepare examples to share during your interview. This could include unique upselling techniques or memorable customer interactions you've had in the past.
We think you need these skills to ace Hospitality Team Member Level 2 in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and skills required for the Hospitality Team Member Level 2 position. Tailor your application to highlight how your experience aligns with their expectations.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in hospitality or customer service roles. Mention specific examples where you successfully handled customer interactions or adhered to safety and legal requirements.
Showcase Your Skills:Clearly outline your skills that match the job description, such as communication, teamwork, and customer service. Use bullet points for clarity and ensure you provide examples of how you've used these skills in past roles.
Craft a Compelling Cover Letter:Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Inspire ATA and how you can contribute to their vision and values.
How to prepare for a job interview at Inspire ATA
✨Know the Company Values
Before your interview, make sure you understand Inspire ATA's vision and values. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you put customers at ease and met their expectations, as this is crucial for the role.
✨Understand Safe Handling Practices
Familiarise yourself with safe handling and storage practices related to food and products. Be ready to discuss how you would ensure compliance with legal requirements during your work.
✨Show Enthusiasm for Learning
Express your eagerness to learn and grow within the role. Mention any relevant training or skills you are keen to develop, as Inspire ATA values continuous improvement and tailored training programmes.
