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- Tasks: Support daily IT operations and assist staff and students with tech needs.
- Company: Join a vibrant Academy focused on education and community.
- Benefits: Competitive salary, NUS card discounts, and travel benefits.
- Why this job: Gain hands-on experience in IT while making a difference in education.
- Qualifications: GCSEs in English and Maths, plus strong communication and IT skills.
- Other info: Flexible hours with opportunities for professional development.
Overview
Assist the Network Manager in providing daily IT support to ensure smooth operation of systems across the Academy. Responsibilities include supporting staff and students with IT needs, maintaining effective use of technology for administration and learning, and carrying out routine IT tasks as delegated. The post-holder may reasonably be expected to undertake other duties commensurate with the level of responsibility from time to time. Duties will include:
- To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy
- To operate the IT helpdesk system, ensuring that records are kept of issues identified, and that suitable solutions are recommended, seeking guidance from line manager where needed
- To carry out routine IT tasks and activities as delegated by the Line Manager
- To provide support for IT hardware, software, network and operating system problems and queries for both staff and pupils
- To assist in installing and maintaining the Academy\’s hardware to include all network/servers/workstations/data projectors/ printers and teaching aides
- To assist teachers and pupils within the classrooms as requested by via the line manager
- To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training
- To support the use of online learning systems and platforms, as well as online media and marketing activities
- To assist with the support and maintenance of ICT technical requirements which may include hardware installation, infrastructure change and/or software installation and updates
- To carry out routine maintenance tasks in accordance with Academy protocols
- To ensure backup procedures are followed
- To assist in monitoring and identifying threats to information security, including the student misuse of computers, and to report these to the relevant parties
- To undertake any relevant training as required
- To participate in the Academy\’s performance management process
- To undertake any other duties as may be deemed necessary to carry out the role successfully or are commensurate with the role
All staff expectations
- Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion
- Understand the concept of in loco parentis and be concerned for the development and well-being of each student as a whole person through pastoral and spiritual leadership
- Take responsibility for their own professional development and support that of colleagues where appropriate
- Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate
- Follow Trust policy and procedures in relation to keeping children safe in education
- Observe health and safety requirements and play their part in ensuring a safe working environment
Additional duties (professional practice)
- Contribute to the whole professional life of the school which has successful teaching and learning as its core purpose supported by all staff contributing to the Trust\’s commitment to each student gaining meaningful enriching experiences, Work at any stage of the solution lifecycle
- Interpret client requirements
- Prioritise tasks to work within agreed project plans
- Ensure resources are used efficiently and responsibly
- Design solutions to meet client and business requirements
- Identify technical solutions using creative and critical thinking
- Install hardware or software, either physically or virtually
- Search and use different types of data or information sources
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements
- Deploy and implement solutions, supporting change management practices
- Create and maintain documentation in accordance with best practice and organisational requirements
- Support multiple contemporary or legacy solutions to required levels of service
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders
- Apply continuous professional development (CPD) to support their own learning, business needs and technical developments
Qualifications and skills
- GCSE in English (grade 4/C or above) and Mathematics (grade 4/C or above)
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Creative
- Initiative
- Patience
Contract and benefits
- Hours: Monday to Thursday, 8:00am – 4:00pm with a 30 minute break; Friday, 8:00am – 3:30pm with a 30 minute break. 37 hours a week
- Start date: Monday 1 December 2025
- Duration: 1 year 6 months
- Salary: £14,526.20 for your first year, then could increase depending on age
- Eligible for an NUS card for discounts and for an apprenticeship oyster card (travel) and other benefits
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Level 3 IT Solutions Apprenticeship employer: INSPIRE ATA LIMITED
Contact Detail:
INSPIRE ATA LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 IT Solutions Apprenticeship
✨Tip Number 1
Get to know the Academy's culture and values. When you apply, show us how your personal values align with theirs. This will help you stand out as a candidate who truly fits in!
✨Tip Number 2
Practice your IT support skills! Whether it's troubleshooting software or setting up hardware, being hands-on will give you the confidence to impress during interviews. We love seeing candidates who can demonstrate their technical know-how.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech events. Building relationships can give you insider info about the role and even lead to referrals. We’re all about community here!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Level 3 IT Solutions Apprenticeship
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology! Share any personal projects or experiences that highlight your interest in IT support and how you enjoy helping others with their tech troubles.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight relevant skills like problem-solving and communication, and mention any experience you have with IT systems or helpdesk support. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at INSPIRE ATA LIMITED
✨Know Your Tech Basics
Make sure you brush up on your IT knowledge, especially around hardware and software support. Be ready to discuss common issues you might encounter in a school environment, like network problems or software glitches, and how you'd approach solving them.
✨Show Your Problem-Solving Skills
Prepare examples of times you've successfully resolved IT issues, whether in a previous job, during your studies, or even at home. Highlight your logical thinking and creativity in finding solutions, as this role will require you to think on your feet.
✨Understand the Academy's Values
Familiarise yourself with the Academy's ethos and values, especially their commitment to community and student well-being. Be ready to explain how you can contribute to this environment, showing that you're not just about tech but also about supporting students and staff.
✨Practice Communication Skills
Since you'll be dealing with both technical and non-technical users, practice explaining complex IT concepts in simple terms. Think of scenarios where you might need to help a teacher or student with tech issues and how you'd communicate effectively with them.