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- Tasks: Join our IT Support Apprenticeship and tackle real tech challenges while learning on the job.
- Company: Detego Global, a forward-thinking tech company with a supportive environment.
- Benefits: Enjoy discounts with an NUS card, remote learning, and chances to win prizes.
- Why this job: Kickstart your tech career with hands-on experience and mentorship from industry pros.
- Qualifications: Passion for technology and a willingness to learn are key; GCSEs required.
- Other info: Flexible learning with opportunities for growth in cybersecurity and software development.
The predicted salary is between 18500 - 25000 £ per year.
Detego Global is looking for an enthusiastic individual to join our 17‑month IT Support Apprenticeship programme. This apprenticeship offers hands‑on experience and professional training in IT support, with the support of experienced professionals and structured coursework. The role advances from learning to progressively taking on greater responsibilities.
Responsibilities
- Process and resolve IT support tickets.
- Provide technical assistance to internal staff.
- Learn about IT infrastructure, system administration and troubleshooting.
- Support hardware and software installation and configuration.
- Assist with user account management and access control.
- Contribute to the chosen track while completing apprenticeship coursework and building foundational knowledge in testing and software development.
Qualifications
- Strong interest in technology, software development or IT support.
- Good communication skills and ability to work effectively in a team.
- Problem‑solving mindset and willingness to learn new concepts.
- Basic computer literacy and familiarity with common software applications.
- Attention to detail and ability to follow instructions.
- Enthusiasm and positive attitude toward learning and development.
- Ability to manage time effectively and balance work with apprenticeship studies.
Desired Experience
- General interest in technology and enthusiasm to work in cybersecurity, digital forensics or law‑enforcement technology.
- Basic understanding of programming concepts or scripting.
- Familiarity with Windows operating systems and common productivity tools.
- Basic troubleshooting skills for hardware or software issues.
- Participation in coding clubs, hackathons or personal technology projects.
- Experience with customer service or technical support (even informal).
- Exposure to software testing or quality assurance concepts.
3 GCSEs (or equivalent) at grades 4+ (A–C) in any subject. GCSE Maths and English (or equivalents) at grades 3+ (D or above). Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship.
Benefits
- Eligible for an NUS card for discounts in shops and restaurants.
- Eligible for an apprenticeship Oyster card.
- Remote learning.
- Prizes and vouchers to be won (apprentice of the month).
Applicants may also have a combination of qualifications and experience that demonstrate the minimum foundation needed for the programme and still be considered. International applicants must provide an official document stating how their qualifications compare to UK equivalents at the time of application. Inspire ATA will be the employer and you will be placed with Detego Global for the duration of the apprenticeship.
IT Support Apprentice in Horsham employer: INSPIRE ATA LIMITED
Contact Detail:
INSPIRE ATA LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice in Horsham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common IT support questions and be ready to showcase your problem-solving mindset.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to chat with potential employers, let your passion for technology shine through. Share your experiences with coding clubs or personal projects to demonstrate your commitment.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your interest in IT support and any relevant experience you've got.
We think you need these skills to ace IT Support Apprentice in Horsham
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for technology shine through in your application. We want to see that you're genuinely excited about the IT Support Apprenticeship and eager to learn. A positive attitude can really make you stand out!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We’re looking for problem-solvers with a knack for communication, so don’t forget to mention any tech-related projects or teamwork experiences you've had.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your ideas flow logically. This will help us understand your qualifications and enthusiasm better.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly. Plus, it shows you’re serious about joining our team at Detego Global.
How to prepare for a job interview at INSPIRE ATA LIMITED
✨Know Your Tech Basics
Brush up on your understanding of IT support fundamentals, like troubleshooting common hardware and software issues. Being able to discuss these topics confidently will show your enthusiasm for the role and your readiness to learn.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tech-related problems in the past, whether through personal projects or informal experiences. This will demonstrate your problem-solving mindset and willingness to learn new concepts.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Good communication skills are key in IT support, so being able to convey information clearly will impress your interviewers and show you can work effectively with a team.
✨Express Your Enthusiasm
Let your passion for technology shine through! Talk about any coding clubs, hackathons, or personal projects you've been involved in. Showing genuine interest in the field will make you a memorable candidate.