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- Tasks: Assist in providing top-notch housing management services and support tenant enquiries.
- Company: Join a diverse and inclusive team at Inspire ATA, a leading apprenticeship agency.
- Benefits: Gain valuable experience while studying for a Level 2 Housing & Property Management Diploma.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: GCSEs in English and Maths required; customer service experience is a plus.
- Other info: Enjoy on-the-job training and mentoring from experienced professionals.
Responsibilities
- Assist the Housing Officer in providing efficient, customer-focused housing management services.
- Handle tenant enquiries, ensuring a "right first time" approach and referring issues appropriately.
- Support rent and service charge monitoring, including following up on arrears and payments.
- Help log, track, and follow up repair requests and estate maintenance issues.
- Participate in estate inspections and report safety or maintenance concerns.
- Assist in managing anti-social behaviour (ASB) cases, maintaining accurate case records.
- Provide administrative support, ensuring accurate data entry and record-keeping.
- Support community engagement initiatives such as resident meetings and satisfaction surveys.
- Promote equality, diversity, and safeguarding within all aspects of the role.
- Ensure compliance with GDPR and confidentiality requirements.
- Undertake any other reasonable duties as required by the Estate Director.
- Respond to vulnerability: use appropriate levels of skill and judgement to understand and support vulnerable individuals and groups (including those with complex needs).
- Demonstrate effective communication skills to enable timely identification and resolution of issues; signpost customers who need additional support to other colleagues or partner agencies.
- Organise and plan work flexibly to prioritise tasks and meet agreed timescales.
- Use IT equipment and housing/property management software effectively, including housing-related work equipment.
- Make effective decisions to ensure tasks are completed in line with instruction and on time.
Key Skills
- Customer Service: apply a range of customer-service skills to provide a professional, accurate, timely, ethical and non-judgemental front-line service that meets the needs of a diverse range of customers and stakeholders.
- Communication: demonstrate effective and appropriate communication skills for timely issue resolution and customer signposting.
- Administration: apply a range of administrative skills to support housing and property-related services.
- Information collection and sharing: use a variety of methods to collect and present resident, neighbourhood and property data accurately.
- Teamwork: collaborate with internal colleagues and external partners to achieve individual, team and business targets and identify solutions to problems.
- Time Management: prioritise and complete tasks within agreed timescales.
- Tools and equipment: use IT equipment and housing/property management software effectively.
- Decision Making: make effective decisions to ensure tasks are completed on time.
Training & Development
- Study towards a relevant qualification: Level 2 Housing & Property Management Diploma.
- On-the-job training and mentoring from experienced professionals.
- Regular review meetings to track progress and development.
Qualifications & Experience
- GCSE in English (grade 4-9 or equivalent) and Maths (grade 4-9 or equivalent).
- Experience or relevant qualifications in communication, IT, attention to detail, organisation, customer care, problem solving, presentation, administration, teamwork, initiative, non-judgemental attitude and patience are desirable.
Location
Roupell Park, one of the first of its kind in Lambeth, offers an exciting opportunity for a Level 2 Housing & Property Apprentice.
Level 2 Housing & Property Apprentice in City of London employer: INSPIRE ATA LIMITED
Contact Detail:
INSPIRE ATA LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Housing & Property Apprentice in City of London
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, make sure you can clearly express your thoughts and listen actively. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Be proactive during interviews. Prepare questions that show your enthusiasm for the role and the company. This not only demonstrates your interest but also helps you assess if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at StudySmarter and ready to take the next step in your career.
We think you need these skills to ace Level 2 Housing & Property Apprentice in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch customer service, don’t forget to include examples of how you've successfully handled tenant enquiries or resolved issues in the past. We love a good story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate clarity just as much as you do!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at INSPIRE ATA LIMITED
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Level 2 Housing & Property Apprentice role. Familiarise yourself with housing management services, tenant enquiries, and the importance of a 'right first time' approach. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you can apply these skills to support tenants and ensure their needs are met.
✨Demonstrate Team Spirit
Teamwork is crucial in this role, so be prepared to talk about how you've collaborated with others in previous jobs or projects. Highlight any experiences where you worked with colleagues or external partners to achieve a common goal, as this will show that you can contribute positively to the team.
✨Be Ready for Real-Life Scenarios
Expect situational questions that assess your decision-making and problem-solving abilities. Think about how you would handle specific situations, like dealing with anti-social behaviour or managing repair requests. Practising these scenarios will help you articulate your thought process during the interview.