Direct message the job poster from Inspirational Venues & Events
Client Success Director at Inspirational Venues & Events
ABOUT US
Inspirational Venues & Events provide industry leading venue finding and events management services throughout the UK and worldwide. We are an energetic, dynamic, forward-thinking company and thrive on being the very best at what we do. At our core is the desire to do exceptional business with great clients, making a positive contribution to the events industry and adding value to our clients’ ongoing success. We’ve built our agency based on a client centric approach, this is evident in the clientele and talent we attract.
We’re immensely proud of our vibrant office, where careers flourish and our team are actively involved in contributing to the overall success of the business.
ABOUT THE JOB
Account Development Manager - working within a highly driven and experienced team, this is an exciting role providing a rewarding career with the opportunity for tangible development of your commercial skills, in a fast paced customer lead venue and events agency. You will drive revenue growth, from a prestigious client portfolio; strengthening stakeholder relationships, form trusting partnerships, instinctively exploit sales opportunities and hunt out new revenue prospects.
This position is accompanied by a generous reward structure for successful client development and management. The position is office based, with potential for a home office day per week, requires travel for client presentations, account reviews, hosted client and agency familiarisation trips.
Key duties and responsibilities –
Account Development & Management –
- Effectively manage a portfolio of clients, achieve targets and minimum engagement levels of 20 appointments per month
- Client facing with a consultative approach; in-take of venue enquiries, presenting outstanding venue options, taking feedback and securing confirmations
- Meeting and presenting the company services, value proposition and messaging to new, existing bookers and Procurement / Strategic Sourcing / Client Contract Owners
- Be fully immersed in the strategic goals and priorities of Inspirational Venues & Events
- Create, nurture and maintain key relationships with clients and suppliers
- Prepare and deliver up to date Client Account Development Plans
Lead Qualification & Conversion
- Qualify leads and understand client preferences
- Cross sell all Inspirational Venue & Events services
- Engage with existing clients / database to create new and identify additional opportunities
Event Management & Marketing Content
- Plan, organise and lead events such as; client fam trips, venue safari’s, sales missions, customer events, implementation / immersion weeks and VIP requests.
- Contribute and create content for marketing activities; blogs, newsletters, social media, campaigns, etc…
- Prepare reports for and attend Commercial Meetings
- Collaborate with our Client Engagement team, attend agency fam trips and venue presentations to continuously develop venue knowledge
- Follow key industry trade publications, e.g. M&IT, C&IT, Conference News and stay informed of industry news
ABOUT YOU
- Client, sales and account management experience – minimum 1 year
- Experienced in the MICE sector – previous experience in proactive hotel sales / event management is beneficial
- Proven ability to deliver high-quality work and achieve results
- Customer-focused with a commitment to satisfaction
- Strong problem-solving and decision-making skills
- Effective communication and active listening skills
- Excellent interpersonal skills - relationship-building and collaboration abilities
- Strong organisational, accuracy and planning skills
- Natural networker and brand ambassador
- Proficient in MS Excel, Word, PowerPoint and CRM systems
THE BENEFITS YOU WILL ENJOY
With a holistic approach to the events industry we take great pride in being a specialist agency who are highly experienced and well connected – be a valued team player and be inspired…
- Generous salary (plus 10% bonus)
- Pension contribution
- Your Birthday off (or nearest week day)
- Discounted hotel stays
- Continuous learning and development opportunities to support your career path and future promotion
- International travel – exposure to event industry relation conference, expo’s, forums and events (Travel Insurance – when on company business)
Want to find out more and accelerate your career - please send your CV to louise@inspirationalvenues.com
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Events Services
#J-18808-Ljbffr
Contact Details:
Inspirational Venues & Events Recruitment Team
