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For Companies At a Glance
- Tasks: Provide IT support, maintenance, and development for school resources across multiple locations.
- Company: Join the innovative Inspiration Trust, transforming education in Norfolk and Suffolk.
- Benefits: Enjoy competitive salary, generous leave, health plans, and professional development opportunities.
- Why this job: Make a real impact in schools while growing your IT skills in a supportive environment.
- Qualifications: Experience in IT support, knowledge of Windows, and problem-solving skills required.
- Other info: Dynamic role with travel to various schools and excellent career growth potential.
The predicted salary is between 22400 - 23600 £ per year.
Salary: Support Staff Pay Scale E: £26,403 to £28,142 per annum
Working Weeks: 52 weeks
Start Date: April 2026
East Point Academy has an exciting opportunity for a reliable, dynamic and responsible person to work as an ICT Technician to provide installation, maintenance, development and administrative support for the school’s IT resources. This role will be based 2 days at East Point Academy (Lowestoft, NR33 0UQ), 1 day at Stradbroke Primary (Great Yarmouth, NR31 6LZ), 1 day at Cobholm Primary (Great Yarmouth, NR31 0BA) and 1 day at Great Yarmouth Primary (Great Yarmouth, NR30 3DT). Therefore, reliable transport and the ability to travel independently to multiple locations are required.
Responsibilities
- Be the first point of contact for IT Support of incidents, standard requests and initial problem management within the school
- Provide a professional, customer-focused support service with a focus on continual service improvement
- Ensure school asset registers are maintained, and the asset lifecycle procedure is followed
- Provide classroom support to teachers with software and hardware that supports learning
- Ensure maximum availability of all IT-provided equipment
- Liaise with third-party providers for managed equipment
About You
The successful candidate will have deep knowledge of hardware and software, as well as good communication and problem-solving skills. You should take pride in responding quickly and effectively to all support requirements and take an open approach to help everyone get the best out of the school’s IT Systems. You will also have a passion for continuous learning, high attention to detail, and the ability to work under pressure.
Essential
- Experience working within an ITIL Aligned Service Desk or support environment utilising a ticketing tool
- Basic functional knowledge of Windows 10/11
- Basic functional knowledge of Microsoft Office products (desktop and cloud based)
- Ability to install and manage computer hardware and peripherals in an education focused environment
- Basic fault finding skills and the ability to problem solve within a technical environment
- Candidate must be able to travel independently to multiple locations.
Desirable
- Industry Standard IT certification, including CompTIA (A+, ITF+), Cisco Certified Technician (CCT), M365 Fundamentals, Microsoft Technology Associate (MTA)
- Basic knowledge of Active Directory (User accounts/Groups etc)
- Basic knowledge of Networking (TCP/IP)
- Basic knowledge of Windows based domain administration
Why Join Inspiration Trust
At Inspiration Trust, we believe in the power of education to transform lives. You’ll be joining a supportive, forward-thinking organisation that values professional development, collaboration, and innovation. We provide opportunities for growth and empower you to make a real impact in schools across Norfolk and north Suffolk. As part of our thriving network of talented teachers, leaders, and support staff, you’ll receive a varied professional development programme designed to help you be the best you can be.
We offer:
- Generous annual leave, and access to the Local Government Pension Scheme (LGPS) with excellent employer contributions
- Health Plan and Employee Assistance Programme, including 24/7 virtual GP access, mental health support and claim-back options for healthcare costs
- Cycle-to-work scheme, retail and theatre discounts (including discounted shopping vouchers, dentist and gym memberships), and salary sacrifice options (including home technology).
- Free parking at most sites
- Personalised CPD and development programmes
- A structured and specific induction programme.
Application Details
Closing date for applications: 12pm on Friday 27th February 2026
Interview date: Friday 13th March 2026
Safeguarding and Equal Opportunities
Inspiration Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All staff appointments are subject to satisfactory references and enhanced Disclosure and Barring Service checks. We are an equal opportunities employer.
Technician (ICT) in Great Yarmouth employer: Inspiration Trust
Contact Detail:
Inspiration Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician (ICT) in Great Yarmouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at East Point Academy or other schools in the Inspiration Trust. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 10/11, Microsoft Office, and any relevant IT certifications. We want to see that passion for tech shine through!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled IT issues effectively. We love candidates who can think on their feet and keep things running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for dedicated individuals who are ready to make a difference in our schools.
We think you need these skills to ace Technician (ICT) in Great Yarmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the ICT Technician role. We want to see how you can bring value to our team at East Point Academy!
Show Off Your Tech Skills: Don’t hold back on showcasing your knowledge of hardware, software, and any relevant IT certifications. We love seeing candidates who are passionate about technology and continuous learning!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, so we can easily see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently!
How to prepare for a job interview at Inspiration Trust
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft Office products. Be ready to discuss how you've used these tools in previous roles, especially in an educational setting. This will show that you're not just familiar with the software but can also support teachers effectively.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific incidents where you had to troubleshoot hardware or software problems. This will demonstrate your ability to think on your feet and provide quick solutions, which is crucial for this role.
✨Highlight Your Customer Service Approach
Since you'll be the first point of contact for IT support, it's essential to convey your customer-focused mindset. Share experiences where you've provided excellent service, especially in high-pressure situations. This will reassure them that you can handle the demands of the job while keeping a positive attitude.
✨Be Ready to Discuss Continuous Learning
The role requires a passion for continuous learning, so be prepared to talk about any relevant certifications or courses you've completed, like CompTIA or M365 Fundamentals. Mention how you stay updated with the latest tech trends and how this benefits your work, showing that you're committed to personal and professional growth.
