At a Glance
- Tasks: Drive sales of neonatal products and provide top-notch customer service.
- Company: Join a leading healthcare company focused on innovation and customer care.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Make a difference in healthcare while building strong customer relationships.
- Qualifications: Experience in telesales or customer service, with excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Job Purpose (Role Definition): The role requires a motivated and customer focused individual. This role combines both inside telesales for our neonatal consumable portfolio alongside the more general customer service responsibilities, ensuring customers receive excellent product support and seamless service experience. As a central point of contact, you will support customers with their consumables needs while also managing day-to-day enquiries and maintaining accurate CRM records to ensure full visibility of opportunities and interactions with all customers.
Responsibilities
Sales
- Proactively drive the sales of Neonatal consumables portfolio via telephone and digital channels
- Manage inbound and outbound calls to promote products, secure orders and follow up on leads
- Maintain strong customer relationships to encourage repeat business and identify upselling opportunities
- Collaborate with field sales to align activity and support revenue growth
Customer Service
- Respond to customer enquiries by phone and email, providing accurate product and order information
- Process and track orders, ensuring timely delivery and customer satisfaction
- Resolve issues effectively, escalating where necessary to maintain high standards
- Support tenders and quotes and administrative processes as required
CRM and Data Management
- Maintain accurate, timely and detailed records of all customer interactions and opportunities
- Ensure data integrity so the wider teams have full visibility of the opportunities, customer history and follow up actions
- Generate reports and be able to share with the Sales Operations team to ensure we can supply and forecast accurately
Collaboration and Support
- Liaise with sales operations and logistics to ensure smooth product fulfilment
- Provide customer feedback to marketing and product management teams to aid future strategies
- Participate in team meetings and contribute for continuous improvement of processes
Management Responsibilities
None
Experience and Qualifications
Mandatory
- Proven experience in telesales, inside sales or customer service
- Confident and professional telephone manner with excellent communication skills
- Strong organisational skills with attention to detail
- Proficiency in CRM systems
- Ability to prioritise workload and manage multiple tasks simultaneously
Desirable
- Experience of the NHS and understanding the buying infrastructure
- Knowledge of Neonatal products and services
Key Skills and Competencies
- Demonstrate strong negotiable skills.
- Customer Centric Mindset
- Collaborative working approach
- Adaptability and Resilience
- Be able to influence key decision makers and stakeholders.
- Assertive and able to work under pressure.
- The ability to learn quickly and establish a high degree of knowledge and expertise in different products and their application.
Additional Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Hospitals and Health Care
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Customer Sales Executive in Croydon employer: Inspiration Healthcare
Inspiration Healthcare is an exceptional employer, offering a dynamic work environment in Croydon where customer service and sales excellence are at the forefront. With a strong focus on employee development, we provide comprehensive training and growth opportunities within the healthcare sector, ensuring our team members thrive while making a meaningful impact on neonatal care. Our collaborative culture fosters innovation and encourages employees to contribute ideas, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Executive in Croydon
✨Tip Number 1
Get to know the company inside out! Research their neonatal consumables portfolio and understand their customer service approach. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telesales, make sure you’re comfortable speaking on the phone. Role-play with a friend or family member to build your confidence and refine your pitch.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can double your chances of landing an interview.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s a call or a meeting, send a quick thank-you email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Customer Sales Executive in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Sales Executive. Highlight your telesales experience and customer service skills, and don’t forget to mention any relevant knowledge of neonatal products. We want to see how you fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for sales and customer service. Tell us why you’re excited about this role and how your skills can help us provide excellent support to our customers.
Showcase Your Communication Skills:Since this role involves a lot of phone and email communication, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showing your personality – we love a bit of flair!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Inspiration Healthcare
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the neonatal consumables portfolio. Familiarise yourself with the products, their uses, and how they benefit customers. This knowledge will help you answer questions confidently and demonstrate your customer-centric mindset.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or family member, focusing on how you would handle customer enquiries and promote products over the phone.
✨Showcase Your CRM Proficiency
Be prepared to discuss your experience with CRM systems during the interview. Highlight any specific tools you've used and how you've maintained accurate records of customer interactions. This will show that you can manage data effectively and ensure visibility of opportunities.
✨Demonstrate Your Customer-Centric Approach
Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories in the interview to illustrate your ability to build strong relationships and resolve issues effectively, which is crucial for this role.
