Technical Support Engineer in Croydon

Job Purpose (Role Definition): To provide a first class repair and maintenance service to customers and end users of Inspiration Healthcare Group medical device products.

Main Duties And Responsibilities:

• Assess, Overhaul, Test, Diagnose, Repair and Calibrate customers' medical device equipment, ensuring that it is returned to them in a fully operational state, or otherwise communicate to customer if additional work is required and the timescale for its completion;
• Use the necessary tools/instruments as required for the proper and safe performance of the task;
• Respond to service related queries and technical requests of existing and new customers as per SLA;
• Entering data onto the Company's CRM/ERP system;
• Liaise with and support Service Engineers as required;
• Maintain thorough technical product knowledge;
• Ensure paperwork and documentation is up-to-date and accurate for traceability of all repairs and parts used;
• Strengthen the quality and volume of relationships between the Company and existing and new customers through the provision of a high quality, efficient, courteous and professional service;
• Support with other general Service related duties as required;
• Provide monthly written and verbal reports to your line manager on your service activities;
• Suggest improvements to products and detail competitor activity;
• Address customer issues effectively and in a timely manner, seeking support and guidance where required;
• Adhere to the Company's Quality policy and objectives, and the requirements of the Company's Business Management System;
• Attend Customer Complaints meetings provide service input, assessment and follow-up, as required;
• Maintain up-to-date knowledge of and ensure compliance with Standard Operating Procedures relevant to role;
• Actively participate as a member of the service team in terms of maintaining morale, building a successful service function, and proactively contributing to discussions and meetings;
• Maintain up-to-date knowledge of and ensure compliance with health and safety procedures and regulations;
• Uphold the ethos and good name of IHL Group at all times;
• Attend training courses, as required.

Technician Additional Responsibilities:

• Support with Technical Training programs.

Experience And Qualifications Required:

• Mandatory Hands on practical experience of using tools and instruments in a technical service role.
• Desirable Experience in servicing and repair of critical care products.
• Healthcare / medical device industry background;
• BTEC or NVQ level 3 in Mechanical, Electronic Engineering or equivalent.

Key Skills And Competencies:

• The ability to proficiently use a variety of hand tools and instruments;
• The ability to quickly identify and resolve technical product issues;
• The ability to operate efficiently and successfully in a demanding environment;
• The ability to learn quickly and establish a high degree of technical knowledge and expertise in different products and their application;
• Knowledgeable of, and sympathetic to, the commercial and business aspects of any transaction;
• Understanding and application of healthcare regulations and quality standards in the UK and international markets;
• Knowledgeable of quality assurance principles and policies;
• Strong awareness and understanding of good health and safety practice.