At a Glance
- Tasks: Provide first-line support to healthcare professionals and coordinate service requests.
- Company: Inspiration Healthcare Ltd, a leader in medical devices and healthcare solutions.
- Benefits: Negotiable salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on innovation and quality in healthcare.
- Why this job: Make a real difference in healthcare by supporting NHS clinicians and improving patient care.
- Qualifications: Customer service experience, strong communication skills, and a passion for healthcare.
The predicted salary is between 30000 - 40000 £ per year.
The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company’s medical devices and related systems. The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company’s products within clinical environments.
Main Duties and Responsibilities
- Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
- Respond to service requests and coordinate timely resolution of customer issues.
- Assist with device setup, user guidance, connectivity queries, and general product support.
- Log, update, and manage all support requests within the company’s helpdesk system, ensuring accurate records are maintained.
- Escalate more complex issues to engineering, field service, or specialist teams when required.
- Support customers with software updates, product guidance, and best practice use of devices.
- Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
- Work closely with field service engineers to arrange onsite visits and support where needed.
- Ensure all service activities are completed in line with company quality standards and regulatory requirements.
- Create and maintain user guides, FAQs, and internal knowledge base documents.
- Share customer feedback and recurring issues with internal departments to support continuous improvement.
Experience and Qualifications Required
Mandatory
- Experience in a customer service, service desk, helpdesk, or support coordination role.
- Experience working within healthcare, medical devices, IT, engineering, or a related environment.
- Strong administrative and organisational skills.
- Excellent written and verbal communication skills.
- Experience using helpdesk or ticketing systems.
- Good working knowledge of Microsoft Office and general business systems.
Desirable
- Experience supporting NHS hospitals or healthcare customers.
- Knowledge of medical devices or healthcare technology products.
- Awareness of quality standards and regulated environments.
Key Skills & Competencies
- Strong customer service skills, particularly when supporting healthcare professionals.
- Excellent communication skills with both technical and non-technical users.
- Good problem-solving skills and ability to coordinate resolutions effectively.
- Strong organisational skills with the ability to manage multiple requests and priorities.
- High attention to detail and accurate record keeping.
- Ability to remain calm and professional when handling urgent issues.
Freshdesk Coordinator in Croydon employer: Inspiration Healthcare
Inspiration Healthcare Ltd is an exceptional employer, offering a dynamic hybrid work environment in Croydon that fosters collaboration and innovation within the medical and healthcare sector. With a strong commitment to employee development, we provide comprehensive training and growth opportunities, ensuring our team members are equipped to excel in their roles while delivering outstanding support to NHS professionals. Our inclusive work culture prioritises well-being and encourages feedback, making it a rewarding place for those seeking meaningful employment in a vital industry.
StudySmarter Expert Advice🤫
We think this is how you could land Freshdesk Coordinator in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about roles like the Freshdesk Coordinator. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and healthcare support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring examples of how you've handled customer queries or resolved issues in past roles. Real-life stories make you memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Freshdesk Coordinator in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service roles you've had, especially in healthcare or tech, to show us you're a great fit for the Freshdesk Coordinator position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting healthcare professionals and how your background makes you the perfect candidate. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your written skills. Use clear, concise language and check for any typos or errors. We want to see that you can communicate effectively with both technical and non-technical users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Inspiration Healthcare
✨Know Your Stuff
Make sure you brush up on your knowledge of medical devices and healthcare technology. Familiarise yourself with common issues that NHS clinicians might face, as well as the products you'll be supporting. This will show that you're not just interested in the role but also understand the environment you'll be working in.
✨Practice Your Communication Skills
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. Role-play with a friend or family member to get comfortable with this. Clear communication is key in customer service, especially in a healthcare setting.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you had to coordinate solutions or manage multiple requests. This will demonstrate your ability to handle the fast-paced nature of the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain situations, like an urgent support request from a clinician. Think through your approach to prioritising tasks and maintaining calm under pressure. Showing that you can think on your feet will impress the interviewers.
