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For Companies At a Glance
- Tasks: Manage VIP accounts in luxury fashion, ensuring a delightful customer journey.
- Company: Join a fast-growing global team with a passion for fashion and innovation.
- Benefits: Remote work, flexible hours, competitive pay, and uncapped commission.
- Why this job: Work with high-profile clients and make an impact in the luxury fashion industry.
- Qualifications: Experience in luxury fashion or designer resale; sales and account management skills.
- Other info: Dynamic environment with opportunities for personal growth and career advancement.
The predicted salary is between 36000 - 60000 Ā£ per year.
About Inspiration Commerce Group (ICG): We're a team of ~50 people who have done 6 acquisitions in 18 months and scaled from $0 to >$100M in revenue. We're a global group with businesses across the US, UK, and EU. We buy and build companies that help people find and buy the products they love. Our portfolio includes leading fashion marketplaces like Italist, HEWI and Verishop, affiliate marketing platforms like Stylight and MyBestBrands, B2B technology solutions like Bonsai, and niche marketplaces in the Creator and Construction spaces like Everpress and DOZR.
The Role: In this fullātime, remoteāfirst role in the USA, you'll partner with our VIP customers (high netāworth individuals and celebrities) to onboard them to our portfolio companies and ensure they have a delightful customer journey. Customers can consign their preāloved luxury/designer items to be sold by us through HEWI, and then replace those products with the latestāseason inventory from Italist. You'll build a book of business and guide customers through their journey with us from end to end.
Things You'll Work On:
- Business Development: source and onboard new customers to the ICG ecosystem, building and expanding a book of business with VIP customers spending >$40,000 annually.
- Luxury Consignment: help customers monetize their closet; review products, determine best items to sell, coordinate shipment, and communicate throughout authentication and selling.
- New/Next Season Purchasing: act as a personal shopper to find deals and curate wardrobes, balancing client style with current trends.
- Escalated Tier 1 Customer Support: serve as the dedicated point of contact and escalation for any VIP customer issues.
Attitudes:
- You're competitive and love to win, setting a high bar for yourself and others.
- You do whatever it takes, accepting sacrifices in pursuit of greatness.
- You have founderālevel ownership: fix problems and chase opportunities without hesitating.
- Curiosity with teeth: dig to understand and ship fixes.
- You ask for forgiveness, not permission.
- You're a selfāstarter, raising sleeves and removing roadblocks.
Who This Role Is Right For:
- Experience in luxury fashion or designer resale.
- Enjoys sales and account management, motivated by high variable compensation and uncapped commission.
- Loves fashion and accessories.
- Thrives in chaos, quickly adapting to new challenges.
Who This Role Is Not Right For:
- Looking for a stable, predictable, repetitive role.
- Prefers managing a team over being handsāon.
- Comfortable following a playbook rather than driving change.
- Values stability over speed or strategy over execution.
Logistics / Next Steps:
- Process: hear back within 3 days of applying. You'll have calls with 2ā3 team members and complete a paid 1āday working session.
- Work Setup: remoteāfirst; occasional ināperson time as needed.
- Working Hours: flexible, with typical day ending around 6 pm; lateānight wrapāup as needed.
VIP Account Manager (Luxury Fashion) in London employer: Inspiration Commerce Group
Contact Detail:
Inspiration Commerce Group Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land VIP Account Manager (Luxury Fashion) in London
āØTip Number 1
Network like a pro! Reach out to people in the luxury fashion industry, attend events, and connect on LinkedIn. The more connections you make, the better your chances of landing that VIP Account Manager role.
āØTip Number 2
Show off your passion for fashion! When you get the chance to chat with potential employers, share your insights on current trends and how you can help their VIP customers. Let your enthusiasm shine through!
āØTip Number 3
Prepare for those interviews by researching the company and its portfolio. Know their brands inside out, and be ready to discuss how you can enhance the customer journey for their high net-worth clients.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace VIP Account Manager (Luxury Fashion) in London
Some tips for your application š«”
Show Your Passion for Fashion: When you're writing your application, let your love for luxury fashion shine through! Share any relevant experiences or stories that highlight your enthusiasm for the industry. We want to see that youāre not just looking for a job, but that you genuinely care about the world of fashion.
Tailor Your Application: Make sure to customise your application to fit the VIP Account Manager role. Highlight your experience in sales and account management, especially in luxury settings. We appreciate when candidates take the time to align their skills with what weāre looking for!
Be Authentic: We value authenticity, so donāt be afraid to let your personality come through in your writing. Share your unique perspective and how it can contribute to our team. Remember, weāre looking for someone who can connect with our VIP customers on a personal level!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures youāre considered for the role. Plus, it shows youāre serious about joining our team at Inspiration Commerce Group!
How to prepare for a job interview at Inspiration Commerce Group
āØKnow Your Luxury Fashion Inside Out
Before the interview, make sure youāre well-versed in the latest trends and key players in the luxury fashion market. Familiarise yourself with the brands and products that ICG works with, like Italist and HEWI, so you can speak confidently about them during your chat.
āØShowcase Your Sales Savvy
Prepare to discuss your previous experience in sales and account management, especially in luxury fashion or designer resale. Have specific examples ready that demonstrate how you've successfully onboarded clients or built a book of business, as this role is all about winning over VIP customers.
āØEmphasise Your Problem-Solving Skills
Since the role involves escalated customer support, be ready to share instances where you've tackled challenges head-on. Highlight your ability to think on your feet and provide solutions, showcasing that you embody the 'ask for forgiveness, not permission' attitude.
āØDemonstrate Your Passion for Fashion
Let your love for fashion and accessories shine through in your conversation. Share personal anecdotes or experiences that reflect your enthusiasm for the industry, as this will resonate well with the team and show that you're genuinely invested in the role.
