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For Companies At a Glance
- Tasks: Build relationships and help institutions maximise their assessment tools.
- Company: Join Inspera, a global leader in digital assessment.
- Benefits: Competitive salary, commission, and a supportive team environment.
- Why this job: Make a real impact in education while growing your career.
- Qualifications: 3+ years in account management or customer success, preferably in EdTech.
- Other info: Flexible home-based role with travel opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Home-based (UK) with travel to customer meetings, conferences & events
Salary: Competitive Salary, Commission/Bonus scheme and excellent Benefits
About Inspera
Inspera is a global leader in digital assessment, trusted by more than 180 institutions worldwide. Our mission is simple: to put pedagogy before technology. We empower universities, professional bodies, and education institutions to transform their exam and assessment practices with secure, scalable, and innovative solutions. Founded in Oslo in 1999, we’ve grown into a thriving EdTech company with a strong UK presence. Our platform helps institutions streamline workflows, enhance academic integrity, and deliver richer feedback experiences for learners.
The Role
We’re looking for a dynamic Customer Success Manager to join our expanding UK team. This is a new role, designed to strengthen our customer success and account growth focus. You’ll be working closely with professional bodies and higher education institutions, helping them unlock the full potential of Inspera’s suite of assessment tools. You’ll thrive here if you’re passionate about education, confident in building strong relationships, and motivated by achieving revenue growth.
Key Responsibilities:
- Relationship Management: Build and maintain long-term partnerships with key stakeholders.
- Customer Success: Act as a trusted advisor, ensuring customers achieve their assessment goals.
- Account Growth: Deliver on retention and growth targets, securing renewals and upsells.
- Product Advocacy: Educate customers on new features and best practices, driving adoption.
- Problem Solving: Collaborate with Sales, Marketing, Product, and Customer Advocacy teams to resolve challenges.
- Market Insight: Stay ahead of trends in digital assessment and the UK education sector.
- Reporting: Track and report on account health, engagement, and growth metrics.
What We’re Looking For:
At least 3 years experience of one of the following:
- Account management or customer success role, within an EdTech company, assessment platform provider or a technology-driven organization serving education and professional bodies, with demonstrable experience of growing account revenues.
- Working in a role within a UK professional body or higher education institution with extensive day to day liaison with internal stakeholders to deliver learning and assessment practices.
Skills & Attributes:
- Mature, personable approach to selling – professional but not overly formal.
- Ability to challenge and push back on internal stakeholders when needed.
- Goal-oriented, with demonstrable success in growing account revenues.
- Strong interpersonal and communication skills, able to influence at all levels.
- Analytical, solutions-focused mindset with a proactive approach.
- Comfortable working independently while collaborating across teams.
- UK-based, with flexibility to travel.
Why Join Us?
- Be part of a global EdTech leader shaping the future of assessment.
- Work with a tight-knit, high-performing team in a supportive environment.
- Competitive salary with commission/bonus structure.
- Opportunity to make a real impact in education and professional learning.
Ready to transform assessment with us? Apply today and help institutions across the UK deliver better learning and assessment experiences.
Customer Success Manager – Learning & Assessments employer: Inspera
Contact Detail:
Inspera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – Learning & Assessments
✨Tip Number 1
Network like a pro! Get out there and connect with people in the EdTech space. Attend conferences, webinars, or local meetups to meet potential employers and industry peers. Remember, it’s all about who you know!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for education shine through. Be genuine and relatable; after all, they want to see how you’ll fit into their team and culture.
✨Tip Number 3
Do your homework! Research Inspera and its products thoroughly before your interview. Understand their mission and how you can contribute to their goals. This will show you’re serious and ready to hit the ground running.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Success Manager – Learning & Assessments
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in EdTech or account management, and show how your skills align with our mission at Inspera.
Showcase Your Passion: We love candidates who are passionate about education! Share any relevant experiences that demonstrate your commitment to improving learning and assessment practices. Let your enthusiasm shine through!
Be Personable and Professional: Remember, we’re looking for a mature and personable approach. Use a friendly tone in your application while maintaining professionalism. This will help us see how you’d fit into our team culture.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to track your application and get back to you quickly!
How to prepare for a job interview at Inspera
✨Know Your Stuff
Before the interview, dive deep into Inspera's products and services. Understand how their assessment tools work and think about how you can help customers unlock their potential with these solutions. This knowledge will show your genuine interest and make you stand out.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to act as a trusted advisor and how you've helped clients achieve their goals.
✨Be Ready to Discuss Growth Strategies
Think about specific strategies you've used to grow account revenues in previous roles. Be prepared to discuss how you can apply those strategies at Inspera, focusing on retention and upselling. This will demonstrate your goal-oriented mindset.
✨Stay Current with Industry Trends
Familiarise yourself with the latest trends in digital assessment and the UK education sector. Being able to discuss these trends during your interview will show that you're proactive and knowledgeable, which is crucial for the role.
