At a Glance
- Tasks: Provide technical support and maintain cloud services for a leading eyewear company.
- Company: Join Inspecs Ltd, where style meets quality in eyewear design.
- Benefits: Competitive salary, fun team culture, and opportunities for professional growth.
- Other info: Enjoy a vibrant workplace with activities like pub quizzes and bake sales.
- Why this job: Make a real impact while working with innovative technology in a supportive environment.
- Qualifications: 2-3 years of IT support experience and familiarity with Microsoft 365.
The predicted salary is between 33000 - 37000 £ per year.
At Inspecs Ltd, our vision is to help people look, see and feel better. We create eyewear that blends commercial appeal with thoughtful design. We believe stylish and high-quality eyewear shouldn’t be out of reach. That’s why we create collections that balance trend-led design with everyday wearability (and affordability). Whatever the frame, it’s always made with quality materials, to fit comfortably and to last.
With Excellence, Customer Focus and Community at the heart of everything we do. These values shape everything that we do, from how we design products to how we support our people. That means striving to source sustainable materials, partnering with ethical factories and giving back to the communities around us through fundraising and volunteering. And when it comes to company culture, we’re a fun, friendly team who enjoy pub quizzes, sports days, bake sales and more!
ABOUT THE ROLE: The Cloud Systems Specialist supports the day-to-day operation and development of IT services across Inspecs Ltd's UK sites and Microsoft 365 environment. Reporting to the Head of IT & Cybersecurity, the role is responsible for providing technical support, maintaining cloud services and business systems, and helping to ensure the stability, security and performance of IT infrastructure across the organisation.
Salary: £33,000 - £37,000 per annum, depending on experience. Location: Bath, with occasional travel to Trowbridge and Halesowen.
KEY RESPONSIBILITIES:
- Provide 1st-3rd line support for Service Desk tickets, ensuring service levels are maintained.
- Implement, configure and maintain Microsoft 365 services, cloud solutions and business applications.
- Deploy and upgrade systems and software to support business requirements.
- Administer user accounts, devices and access controls, including onboarding and offboarding activities.
- Monitor system availability and performance, resolving issues and escalating where appropriate.
- Support disaster recovery testing and contribute to business continuity planning.
- Maintain IT security, compliance and governance standards.
- Produce regular reporting on system performance, incidents and service improvements.
- Work with external suppliers and technology partners to support service delivery.
- Maintain technical documentation and identify opportunities for continuous improvement.
PERSONAL PROFILE:
- 2-3 years of 1st line IT support experience
- Experience with Microsoft 365 and other cloud/SaaS solutions
- Experience administering user accounts, access control, and devices, including onboarding and offboarding
- Ability to work well independently, prioritising and managing own workload across competing demands
- Exposure to Active Directory / Entra ID administration
- Experience using a ticketing/ITSM system
- Industry certification such as CompTIA A+/Network+ or Microsoft MS-900, or working towards one
- Familiar with the use of AI Tools (preferably MS Copilot)
If you have any questions about the role please contact Sabrina Kent, the HR Manager on sabrina.kent@inspecs.com.
Technical Support Analyst in Bath employer: Inspecs Limited
At Inspecs Ltd, we pride ourselves on being an exceptional employer that values excellence, customer focus, and community engagement. Our vibrant work culture fosters collaboration and fun, with team activities like pub quizzes and bake sales, while our commitment to employee growth ensures that you will thrive in your role as an International Business Development Manager. With competitive salaries, a supportive environment, and the opportunity to make a meaningful impact in the eyewear industry, joining us means being part of a forward-thinking team dedicated to making stylish eyewear accessible for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst in Bath
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Inspecs Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Inspecs Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Inspecs Limited!
✨Direct Apply to Inspecs Limited
Let's not forget to apply directly through the Inspecs Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Analyst in Bath
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Inspecs Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Inspecs Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Inspecs Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
