At a Glance
- Tasks: Lead a fun team, bake cookies, and provide awesome customer service.
- Company: Join Insomnia Cookies, a rapidly growing late-night sweet indulgence brand.
- Benefits: Flexible hours, daily pay, paid time off, and free cookies!
- Other info: Exciting growth opportunities in a dynamic and supportive environment.
- Why this job: Be the captain of the night and create memorable experiences for customers.
- Qualifications: 1 year in customer service, great communication skills, and a friendly attitude.
The predicted salary is between 24000 - 30000 £ per year.
Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our brand new Norfolk, VA (Granby St.) located at 155 Granby St. Norfolk, VA 23510. As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
SOME OUR SWEET SHIFT LEADER PERKS:
- Flexible part-time work schedules
- Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
- Paid vacation and sick time off
- Interactive training & mentorship
- Pet insurance for your furry loved ones
- Job stability with a rapidly growing and reputable company
- Achievable growth/promotion opportunities
- You get to work in a fun, exciting team environment
- Employee discount and FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
- Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
- Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
- Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
- Support and work alongside the Cookie Crew
- Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
- Manage cash handling and deposits
DESIRED SKILLS/EXPERIENCE:
- At least 1 year of working experience in a customer service focused role
- Point of Sale systems experience
- Outstanding communication, time management, and people skills
- Outgoing/friendly/patient demeanor
- Detail focused and results-oriented
- Ability to lead-by-example and motivate others
- Ability to lift up to 40 lbs.
- Legally eligible to work in the United States
- Must be 18 years or older to be employed
Shift Lead in Norfolk employer: Insomnia Cookies
Insomnia Cookies is an exceptional employer, offering a vibrant and dynamic work environment in Norfolk, VA, where you can truly 'Own the Night' as a Shift Leader. With flexible schedules, daily pay options, and a strong focus on employee growth through interactive training and mentorship, we ensure that our team members thrive both personally and professionally. Enjoy unique perks like pet insurance, generous time off, and of course, free cookies with every shift, making your experience with us not just a job, but a rewarding journey.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, dive into Insomnia Cookies' vibe. Watch their videos, check out their social media, and understand their core values. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past jobs where you’ve led a team or handled a tough situation. Be ready to share these stories during your interview to showcase your hands-on leadership style.
✨Tip Number 3
Show off your customer service chops! Insomnia Cookies is all about providing incredible experiences. Prepare to discuss how you've gone above and beyond for customers in previous roles – it’ll make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates directly from us.
We think you need these skills to ace Shift Lead in Norfolk
Some tips for your application 🫡
Show Your Passion for Cookies:When you're writing your application, let your love for cookies and customer service shine through! We want to see how excited you are about joining the Insomnia Cookies team and how you can contribute to our fun, late-night vibe.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or leadership roles. We’re looking for those who can lead the cookie crew, so share specific examples of how you've successfully managed a team or provided top-notch service.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Whether you’re outgoing, friendly, or just really passionate about cookies, we want to know what makes you unique!
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for this sweet opportunity!
How to prepare for a job interview at Insomnia Cookies
✨Know Your Cookies!
Before the interview, make sure you’re familiar with Insomnia Cookies' menu and their unique offerings. Being able to discuss your favourite cookies or suggest pairings shows your enthusiasm and knowledge about the brand.
✨Show Off Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved efficiency. This will highlight your hands-on leadership style.
✨Customer Service is Key
Insomnia Cookies prides itself on incredible customer service. Be ready to share specific instances where you went above and beyond for a customer. This will show that you understand the importance of creating a positive experience for guests.
✨Ask Questions!
At the end of the interview, don’t forget to ask questions. Inquire about the team culture, training opportunities, or what a typical shift looks like. This not only shows your interest but also helps you gauge if this is the right fit for you.
