At a Glance
- Tasks: Join the Cookie Crew to bake delicious cookies and create memorable customer experiences.
- Company: Insomnia Cookies, a fast-growing late-night sweet indulgence brand.
- Benefits: Flexible schedules, daily pay, paid time off, pet insurance, and free cookies!
- Other info: Exciting career growth with a reputable company and interactive training.
- Why this job: Work in a fun team environment while enjoying sweet perks and growth opportunities.
- Qualifications: Customer service experience preferred; must be 18+ and able to work nights/weekends.
The predicted salary is between 10 - 12 £ per hour.
Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Cookie Crew for our brand new Norfolk, VA (Granby St.) store located 155 Granby St. Norfolk, VA 23510! As a member of the Cookie Crew, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!
SOME OF OUR SWEET COOKIE CREW PERKS:
- Flexible part-time work schedules
- Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
- Paid vacation and sick time off
- Pet insurance for your furry loved ones
- Interactive training & mentorship
- Job stability with a rapidly growing and reputable company
- Achievable growth/promotion opportunities
- You get to work in a fun, exciting team environment
- Employee discount and FREE COOKIES with every shift!
WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?
- Promptly greet guests entering the store and take their orders according to procedure
- Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
- Give each customer a warm experience with a smile in person & over the phone
- Bake our delicious cookies to perfection & a scoop of ice cream
- Ensure fast, warm, and correct delivery orders are packaged and sent out
- Handle cash and payments accurately and have no shortages or overages
- Cleaning, sanitizing, and maintaining the bakery
DESIRED SKILLS & EXPERIENCE:
- At least 6 months of experience in a customer service focused role - preferred
- Personable, genuine, outgoing demeanor
- Customer service focused and a willingness to exceed guest expectations
- Great communication, organizational and math skills
- Must be able to lift up to 40 lb boxes of product
- Must be 18 years or older to be employed
- Must be able to work nights, weekends and holidays
- Legally eligible to work in the United States
Cookie Crew in Norfolk employer: Insomnia Cookies
Insomnia Cookies is an exceptional employer that offers a vibrant and supportive work culture in Norfolk, VA. As a member of the Cookie Crew, you'll enjoy flexible part-time schedules, daily pay options, and unique perks like pet insurance and free cookies with every shift. With opportunities for growth and a fun team environment, Insomnia Cookies is dedicated to fostering employee development while delivering sweet experiences to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Cookie Crew in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, check out Insomnia Cookies' social media and website. Familiarising yourself with their values and culture will help you connect better during the chat.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with guests, think of examples from your past experiences where you went above and beyond for a customer. This will show you're a perfect fit for the Cookie Crew.
✨Tip Number 3
Dress the part! When you show up for your interview, wear something that reflects the fun and casual vibe of Insomnia Cookies. A little personality in your outfit can go a long way!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Cookie Crew!
We think you need these skills to ace Cookie Crew in Norfolk
Some tips for your application 🫡
Show Your Sweet Side:When you're writing your application, let your personality shine through! We want to see that you're not just another cookie-cutter candidate. Share a bit about why you love cookies and customer service – it’ll help us see the real you!
Tailor Your Application:Make sure to customise your application for the Cookie Crew role. Highlight any relevant experience in customer service or baking, and don’t forget to mention your availability for those late-night shifts. We love seeing candidates who are genuinely interested in joining our team!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to read. Remember, we’re looking for quick, tasty bites of information about you!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you can check out more about our company culture and perks while you’re there. We can’t wait to hear from you!
How to prepare for a job interview at Insomnia Cookies
✨Know Your Cookies!
Before heading into the interview, make sure you know the Insomnia Cookies menu inside and out. Familiarise yourself with the different cookie flavours and any special offerings. This will show your passion for the brand and help you answer questions about customer preferences.
✨Show Off Your Customer Service Skills
Since this role is all about interacting with customers, be ready to share examples of your previous customer service experiences. Think of specific situations where you went above and beyond to make a customer's day. This will demonstrate your genuine, outgoing demeanour that they’re looking for.
✨Bring Your A-Game to Teamwork
Insomnia Cookies thrives on a fun, team-oriented environment. Be prepared to discuss how you work well in a team setting. Share stories that highlight your ability to collaborate, support your colleagues, and contribute to a positive workplace culture.
✨Ask Questions That Matter
At the end of the interview, don’t forget to ask insightful questions! Inquire about the training process, growth opportunities, or what a typical day looks like for a Cookie Crew member. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
