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- Tasks: Lead a fun team, bake delicious cookies, and provide amazing customer service.
- Company: Join Insomnia Cookies, a rapidly growing brand loved by cookie enthusiasts.
- Benefits: Enjoy flexible hours, paid time off, pet insurance, and free cookies every shift!
- Why this job: Be the captain of the night and make a real impact in a vibrant bakery.
- Qualifications: Customer service experience and strong leadership skills are a must.
- Other info: Great opportunities for growth in a dynamic and exciting work environment.
As a Shift Leader at our UD store located at 70 E Main St, Newark DE 19711, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
SOME OF OUR SWEET SHIFT LEADER PERKS:
- Flexible part-time work schedules
- Paid vacation and sick time off
- Interactive training & mentorship
- Pet insurance for your furry loved ones
- Job stability with a rapidly growing and reputable company
- Achievable growth/promotion opportunities
- You get to work in a fun, exciting team environment
- Employee discount and FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
- Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
- Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
- Prioritise and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
- Support and work alongside the Cookie Crew
- Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
- Manage cash handling and deposits
DESIRED SKILLS/EXPERIENCE:
- At least 1 year of working experience in a customer service focused role
- Point of Sales systems experience
- Outstanding communication, time management, and people skills
- Outgoing/friendly/patient
- Detail focused and results-oriented
- Ability to lead-by-example and motivate others
- Ability to lift up to 40 lbs.
- Legally eligible to work in the United States
- Must be 18 years or older to be employed
Shift Leader in Newark on Trent employer: Insomnia Cookies
Contact Detail:
Insomnia Cookies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Newark on Trent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Insomnia Cookies' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Shift Leader, you'll be interacting with customers and leading your crew. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show off your leadership style! Think of examples from your past experiences where you've successfully led a team or handled a tough situation. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Insomnia Cookies family right from the start!
We think you need these skills to ace Shift Leader in Newark on Trent
Some tips for your application 🫡
Show Your Passion for Cookies: When you're writing your application, let your love for cookies shine through! Mention any experiences that highlight your enthusiasm for customer service and how you can contribute to making every shift a sweet success.
Tailor Your Application: Make sure to customise your application to fit the Shift Leader role. Highlight your leadership skills and any relevant experience in managing teams or working in fast-paced environments. We want to see how you can 'Own the Night' with us!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for outgoing and friendly individuals who can motivate others. Share a bit about yourself and why you’d be a great fit for our fun team!
Apply Through Our Website: For the best chance of joining our cookie crew, make sure to apply directly through our website. It’s super easy, and we’ll get your application right into our hands. We can’t wait to hear from you!
How to prepare for a job interview at Insomnia Cookies
✨Know Your Cookies!
Familiarise yourself with the Insomnia Cookies menu and be ready to discuss your favourite cookies. Showing genuine enthusiasm for the products will impress the interviewers and demonstrate that you’re a good fit for the brand.
✨Show Off Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or managed a shift. Highlight how you motivated others, delegated tasks, and maintained a positive work environment, as these are key aspects of being a Shift Leader.
✨Customer Service is Key
Be ready to share specific instances where you provided exceptional customer service. Discuss how you handled difficult situations or went above and beyond to ensure customer satisfaction, as this role heavily focuses on creating great experiences for guests.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or growth opportunities within Insomnia Cookies. This shows your interest in the role and helps you gauge if it’s the right fit for you.