Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a fun team, deliver amazing cookies, and ensure top-notch customer service.
- Company: Join the cult brand Insomnia Cookies, known for its delicious late-night treats.
- Benefits: Flexible hours, daily pay, paid time off, and free cookies with every shift!
- Why this job: Be part of a vibrant community and make sweet memories while leading a passionate team.
- Qualifications: Customer service experience, great communication skills, and a love for cookies.
- Other info: Exciting growth opportunities in a rapidly expanding company.
Insomnia Cookies started as a big dream in a tiny university dorm room in the US city of Philadelphia, amongst a group of friends, up late, craving something sweet and delicious. Fast forward 20 years and so many cookies later, Insomnia Cookies has become a cult brand known for its rabid following of cookie lovers who crave warm, delicious delivery all day and late into the night. We’re now very excited to bring our late-night favorites to Ontario and we are actively interviewing candidates for the SHIFT LEAD role at our Canadian flagship store adjacent to Queens University! We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!
SOME OUR SWEET SHIFT LEADER PERKS:
- Flexible part-time work schedules
- Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
- Paid vacation and sick time off
- Interactive training & mentorship
- Pet insurance for your furry loved ones
- Job stability with a rapidly growing and reputable company
- Achievable growth/promotion opportunities
- You get to work in a fun, exciting team environment
- Employee discount and FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
- Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
- Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
- Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
- Support and work alongside the Cookie Crew
- Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
- Manage cash handling and deposits
DESIRED SKILLS/EXPERIENCE:
- At least 1 year of working experience in a customer service focused role
- Point of Sale systems experience
- Outstanding communication, time management, and people skills
- Outgoing/friendly/patient demeanor
- Detail focused and results-oriented
- Ability to lead-by-example and motivate others
- Ability to lift up to 40 lbs.
- Legally eligible to work in the United States
- Must be 18 years or older to be employed
Shift Leader in Kingston upon Thames employer: Insomnia Cookies
Contact Detail:
Insomnia Cookies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Kingston upon Thames
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Insomnia Cookies' vibe. Watch their content videos and read up on their core values. This will help you connect with the team and show that you're genuinely interested in being part of the Insomniac community.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be leading the cookie crew and ensuring top-notch service. Think of examples from your past experiences where you went above and beyond for customers, and be ready to share those stories during your chat with us.
✨Tip Number 3
Show off your leadership chops! We want to see how you can motivate and support your team. Prepare to discuss how you've successfully led a team before, whether it was in a work setting or even in a group project. Highlight your ability to delegate tasks and keep everyone on track.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the company. This shows us that you're engaged and excited about the opportunity. Plus, it’s a great way to figure out if Insomnia Cookies is the right fit for you!
We think you need these skills to ace Shift Leader in Kingston upon Thames
Some tips for your application 🫡
Show Your Sweet Side: When you're writing your application, let your personality shine through! We want to see your passion for cookies and customer service. Share a little about why you love sweets and how you can bring that enthusiasm to our team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or leadership roles. We’re looking for someone who can lead the Cookie Crew, so don’t be shy about showcasing your skills and achievements that align with the Shift Leader role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us get to know you better without any confusion!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way to joining the Insomnia Cookies family!
How to prepare for a job interview at Insomnia Cookies
✨Know Your Cookies
Before the interview, make sure you know all about Insomnia Cookies and their offerings. Familiarise yourself with their menu and any unique selling points. This will show your passion for the brand and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
As a Shift Leader, you'll need to provide incredible customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle difficult situations.
✨Demonstrate Leadership Qualities
Think of times when you've led a team or taken initiative in a previous role. Be ready to discuss how you motivate others and ensure tasks are completed efficiently. This is key for the Shift Leader position, so make it a focal point in your responses.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company culture and growth opportunities. For example, ask about the training process for new team members or how the company supports its employees' career development.