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- Tasks: Bake delicious cookies and create a warm experience for customers.
- Company: Join the fun team at Insomnia Cookies, a rapidly growing brand.
- Benefits: Earn $15/hr, enjoy flexible hours, daily pay, and free cookies!
- Why this job: Be part of a sweet team and make customers smile every day.
- Qualifications: Customer service experience and a friendly, outgoing personality.
- Other info: Great growth opportunities in a dynamic, exciting environment.
As a member of the Cookie Crew at our CWRU store located at 113 Euclid Ave, Cleveland OH 44106, you are the ultimate Insomniac. Not only are you the point person at the front of the store for interacting with our customers, but you also get to bake all of our awesome Warm and Delicious cookies as well!
SOME OF OUR SWEET COOKIE CREW PERKS:
- Pay Rate: $15.00/hr
- Flexible part-time work schedules
- Pay-on-Demand (get paid daily for your total shift earnings from the day before!)
- Paid vacation and sick time off
- Pet insurance for your furry loved ones
- Interactive training & mentorship
- Job stability with a rapidly growing and reputable company
- Achievable growth/promotion opportunities
- You get to work in a fun, exciting team environment
- Employee discount and FREE COOKIES with every shift!
WHAT ELSE WILL I DO AS A MEMBER OF THE COOKIE CREW?
- Promptly greet guests entering the store and take their orders according to procedure
- Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
- Give each customer a warm experience with a smile in person & over the phone
- Bake our delicious cookies to perfection & a scoop of ice cream
- Ensure fast, warm, and correct delivery orders are packaged and sent out
- Handle cash and payments accurately and have no shortages or overages
- Cleaning, sanitizing, and maintaining the bakery
DESIRED SKILLS & EXPERIENCE:
- At least 6 months of experience in a customer service focused role - preferred
- Personable, genuine, outgoing demeanor
- Customer service focused and a willingness to exceed guest expectations
- Great communication, organizational and math skills
- Must be able to lift up to 40 lb boxes of product
- Must be 18 years or older to be employed
- Must be able to work nights, weekends and holidays
- Legally eligible to work in the United States
About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night.
Cookie Crew employer: Insomnia Cookies
Contact Detail:
Insomnia Cookies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cookie Crew
✨Tip Number 1
Get to know the company! Before you step into that interview, binge-watch their content videos and understand their core values. This will help us connect with the team and show that you're genuinely interested in being part of the Cookie Crew.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making customers feel special, think of some scenarios where you can demonstrate your outgoing personality. We want to see how you’d handle different situations with a smile!
✨Tip Number 3
Be ready to talk about your baking skills! Even if you’re not a pro, share any experiences you have with baking or cooking. We love to hear about your passion for cookies and how you can contribute to our warm and delicious offerings.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows us that you’re serious about joining the Cookie Crew and ready to dive into this sweet opportunity!
We think you need these skills to ace Cookie Crew
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your passion for cookies and customer service.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've worked in customer service before, share those stories that showcase your skills and how they relate to being part of our Cookie Crew.
Show Enthusiasm: We love seeing candidates who are excited about the role! Mention why you want to join the Cookie Crew and what excites you about working with us at Insomnia Cookies.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be!
How to prepare for a job interview at Insomnia Cookies
✨Know Your Cookies!
Before heading into the interview, make sure you’re familiar with the menu and the different types of cookies offered. Being able to discuss your favourites or suggest pairings shows your enthusiasm and knowledge about the brand.
✨Show Off Your Customer Service Skills
Since this role is all about interacting with customers, prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your personable and outgoing nature will resonate well with the interviewers.
✨Practice Your Baking Talk
Even if you’re not a professional baker, it’s good to show your interest in baking. Brush up on some basic baking terms and techniques, and be ready to share any relevant experiences you have. This will demonstrate your passion for the role!
✨Be Ready for Teamwork Questions
The Cookie Crew thrives in a fun, team-oriented environment. Prepare to discuss how you work well in teams, handle conflicts, and contribute to a positive atmosphere. Sharing specific examples will help you stand out as a great fit for their culture.
