At a Glance
- Tasks: Lead a dynamic team to deliver exceptional cookie experiences and maintain high operational standards.
- Company: Join the fun and vibrant Insomnia Cookies community, where cookies and teamwork come together.
- Benefits: Flexible schedules, 50% employee discount, and guaranteed paid days off for birthdays.
- Other info: Enjoy a supportive culture with excellent training and a free cookie on every shift.
- Why this job: Be part of a growing brand that values creativity and offers real opportunities for progression.
- Qualifications: Experience in retail or hospitality, with a passion for leading teams in fast-paced environments.
The predicted salary is between 25200 - 30800 £ per year.
We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!
Purpose of the Role
The Shift Leader supports the Store Manager in delivering the safe, efficient, and successful operation of the bakery during trading hours. Acting as the senior team member on shift, the Shift Leader leads the team to deliver exceptional customer experiences, strong operational standards, and consistent brand execution in line with Insomnia Cookies’ late-night, digital-first model. This role is ideal for a confident, people-focused individual who thrives in a fast-paced environment, leads by example, and takes ownership of shift-level performance, team engagement, and operational delivery.
Business Context
Insomnia Cookies is a late-night, digital-first bakery delivering warm cookies to customers long after most bakeries have closed. The Shift Leader plays a critical role in ensuring each shift consistently delivers outstanding in-store and delivery experiences, while operating safely, compliantly, and in line with brand standards. As the UK business continues to grow, Shift Leaders are key to embedding strong day-to-day routines, supporting the development of future leaders, and maintaining a positive, high-performing culture within the bakery.
Key Focus Areas
- Shift Leadership: Lead the team during live trading, ensuring clear direction, pace, and accountability.
- Consistency and Standards: Deliver Insomnia Cookies brand, operational, and food safety standards on every shift.
- Operational Execution: Take ownership of shift-level operations, resolving issues quickly and escalating where required.
- Customer Experience: Ensure every customer receives a consistently excellent Insomnia experience.
- Commercial Awareness: Support sales growth, labour efficiency, and cost control during shifts.
Key Responsibilities
- Commerciality & Shift Performance: Support delivery of store-level sales and labour targets during assigned shifts. Use daily priorities and direction from the Store Manager to focus team effort. Drive execution of promotions, upselling, and Limited Time Offers. Follow stock and waste procedures.
- Drive Sales & Profit Protection: Execute company-led promotions, LTOs, and product launches accurately on shift. Support profit protection by deploying labour effectively and minimising waste. Identify opportunities during shifts to improve sales or service and feedback to the Store Manager.
- People Leadership & Development: Lead, motivate, and support Cookie Crew and Delivery Drivers during shifts. Provide hands-on coaching and feedback to improve skills, confidence, and performance. Support onboarding and training of new starters. Role model Insomnia Cookies values, behaviours, and customer-first mindset. Address minor performance or conduct issues in the moment, escalating where appropriate.
- Marketing, Brand & Customer Experience: Deliver excellent in-store and delivery customer experiences during every shift. Ensure marketing materials, LTOs, and new product launches are executed correctly. Act as a brand ambassador by maintaining high standards of service, product quality, and presentation.
- Operational Excellence & Compliance: Take responsibility for opening, closing, and late-night trading procedures when on shift. Ensure compliance with health & safety, food hygiene, and operational standards at all times. Maintain a safe, clean, and well-organised bakery environment. Complete required checks and records accurately. Escalate incidents, risks, or maintenance issues promptly to the Store Manager.
Candidate Profile
- Experience: Previous experience in a supervisory or senior team member role within retail, QSR, or hospitality. Experience working in fast-paced, customer-facing environments. Exposure to late-night or delivery-led operations is desirable.
- Leadership Style: Hands-on, approachable, and confident leading teams during live trading. Leads by example and supports others through coaching and encouragement. Communicates clearly and calmly under pressure.
- Commercial Awareness: Understands the importance of sales, labour efficiency, and cost control. Able to prioritise actions during shifts to support store performance.
- Mindset & Traits: Energetic, reliable, and adaptable. Takes ownership of shift performance and team experience. Solutions-focused with the ability to manage competing priorities. Motivated to develop and progress within Insomnia Cookies.
Success Measures
- Consistent delivery of operational, food safety, and brand standards on shift.
- Positive customer feedback and service outcomes.
- Strong shift execution, pace, and team engagement.
- Effective support of Store Manager priorities and store targets.
- Demonstrated readiness for progression into Assistant Manager or Store Manager roles.
Sweet Perks
- Flexible work schedules – get work to work around you!
- Pension
- Holiday Pay
- Guaranteed paid day off for your birthday – Who wants to be at work on their birthday?
- Guaranteed paid day off for your child’s birthday or pet’s birthday and we’ll throw another one in for your significant other – We are that nice!
- 50% Employee Discount
- Employee assistance and wellness support
- Excellent training through the Cookie College
- Fun and exciting team environment
- Unrivalled culture and values – Work with the team not by yourself
- Enjoy a free cookie on every shift
- £13.21 - £13.21 an hour
About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward and Insomnia Cookies has become a cult brand in the US known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding global footprint we are now here in the UK. We launched in Manchester in 2023, Sheffield in 2024 and are now coming to a city near you! Insomnia Cookies is revolutionising the cookie game by truly "Imagining What’s Possible"!
Shift Leader - Nottingham - Part Time employer: Insomnia Cookies UK
At Insomnia Cookies, we pride ourselves on being more than just a cookie company; we are a vibrant community that values our team members as the heart of our success. Located in Nottingham, our Shift Leaders enjoy a flexible work schedule, excellent training opportunities through Cookie College, and a fun, supportive environment that fosters personal growth and career advancement. With unique perks like guaranteed paid days off for birthdays and a generous employee discount, we ensure that our team feels valued and motivated to deliver exceptional experiences to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader - Nottingham - Part Time
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Insomnia Cookies UK and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Shift Leader - Nottingham - Part Time
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Insomnia Cookies UK that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Insomnia Cookies UK.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Insomnia Cookies UK get a sense of who you are beyond your experience!
How to prepare for a job interview at Insomnia Cookies UK
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Insomnia Cookies UK and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
