At a Glance
- Tasks: Deliver warm cookies and exceptional service in a fast-paced bakery environment.
- Company: Insomnia Cookies, a late-night digital-first bakery with a fun culture.
- Benefits: Flexible schedules, 50% employee discount, birthday off, and wellness support.
- Other info: Great training opportunities and a positive team atmosphere.
- Why this job: Join a vibrant team and enjoy free cookies while making customers smile!
- Qualifications: Customer-focused attitude; experience in retail or hospitality is a plus.
Purpose of the Role
The Cookie Crew member is responsible for delivering an exceptional Insomnia Cookies experience through high‑quality product preparation, efficient service, and a customer‑first approach. Working as part of a fast‑paced team, Cookie Crew members ensure every order—whether in‑store or delivery—is prepared accurately, quickly, and to brand standards.
Business Context
Insomnia Cookies is a late‑night, digital‑first bakery delivering warm cookies to customers long after most bakeries have closed. Cookie Crew members are at the heart of this experience—bringing the brand to life through product quality, speed of service, and friendly, engaging interactions with customers. As the UK business grows, Cookie Crew play a vital role in maintaining strong operational standards, supporting team performance, and creating a positive in‑store culture.
Key Focus Areas
- Customer Experience: Deliver friendly, fast, and consistent service every time.
- Product Quality: Prepare cookies and other menu items to brand standards.
- Operational Execution: Follow processes to ensure smooth and efficient shift operations.
- Team Contribution: Work collaboratively to maintain pace and performance during busy periods.
- Cleanliness & Compliance: Maintain a safe, clean, and organised bakery environment.
Key Responsibilities
- Customer Experience & Service: Deliver excellent service to both in‑store and delivery customers. Take orders accurately via POS and digital systems. Handle customer queries professionally and escalate where needed. Represent the Insomnia Cookies brand with a positive, friendly attitude.
- Product Preparation & Quality: Prepare cookies, drinks, and other menu items to company standards. Follow recipes, portioning, and presentation guidelines. Ensure all orders are accurate, complete, and ready on time. Maintain consistency in product quality during busy trading periods.
- Operational Execution: Support smooth running of shifts by following direction from Shift Leaders. Assist with opening, closing, and daily operational routines. Follow stock handling, rotation, and waste procedures. Support delivery order preparation and handover processes.
- Teamwork & Culture: Work collaboratively with team members to maintain pace and efficiency. Support new starters and contribute to a positive team environment. Communicate clearly with colleagues during live trading. Demonstrate flexibility to support different areas of the bakery.
- Operational Excellence & Compliance: Follow all food safety, health & safety, and hygiene standards. Maintain cleanliness of workstations, equipment, and customer areas. Complete required cleaning and operational checklists. Report any issues, hazards, or maintenance concerns promptly.
Candidate Profile
- Experience: Experience in retail, hospitality, or customer service is desirable but not essential. Experience in fast‑paced environments is beneficial.
- Skills & Behaviours: Positive, friendly, and customer‑focused attitude. Strong teamwork and communication skills. Ability to work efficiently under pressure. Reliable, punctual, and flexible (including late‑night shifts).
- Mindset & Traits: Energetic and proactive approach to work. Takes pride in quality and consistency. Willingness to learn and develop new skills. Adaptable in a fast‑moving, delivery focused environment.
Success Measures
- Consistent delivery of high‑quality products.
- Positive customer feedback and service standards.
- Strong teamwork and contribution during shifts.
- Adherence to food safety and operational standards.
- Reliability and flexibility in supporting store operations.
Benefits
- Flexible work schedules – get work to work around you!
- Pension
- Holiday Pay
- Guaranteed paid day off for your birthday – Who wants to be at work on their birthday?
- 50% Employee Discount
- Employee assistance and wellness support
- Excellent training through the Cookie College
- Fun and exciting team environment
- Unrivalled culture and values – Work with the team not by yourself
- Enjoy a free cookie on every shift
- £12.71 - £12.71 an hour
Cookie Crew - Newcastle - Part Time in Newcastle upon Tyne employer: Insomnia Cookies UK Ltd
Insomnia Cookies is an exceptional employer that prioritises a fun and engaging work culture, offering flexible schedules to fit your lifestyle. As a part of the Cookie Crew in Newcastle, you'll enjoy competitive pay, generous employee discounts, and comprehensive training through the Cookie College, all while being part of a dynamic team dedicated to delivering warm cookies and outstanding customer service late into the night.
StudySmarter Expert Advice🤫
We think this is how you could land Cookie Crew - Newcastle - Part Time in Newcastle upon Tyne
✨Tip Number 1
Get to know the Insomnia Cookies vibe! Before your interview, check out their social media and website. This will help you understand their brand and show that you're genuinely interested in being part of the Cookie Crew.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or a busy shift. Being able to demonstrate your friendly, proactive attitude during the interview can really set you apart.
✨Tip Number 3
Show off your teamwork spirit! Insomnia Cookies is all about collaboration, so be ready to share examples of how you've worked well with others in fast-paced environments. It’s all about keeping that positive energy flowing!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get your application noticed. Plus, it shows you’re keen on joining the team and ready to dive into the Cookie Crew experience.
We think you need these skills to ace Cookie Crew - Newcastle - Part Time in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and positive attitude that matches our Cookie Crew vibe.
Tailor Your Application:Make sure to tailor your application to the role. Highlight any experience you have in customer service or fast-paced environments, and explain how you can contribute to our team’s success at Insomnia Cookies.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to read and relevant to what we’re looking for in a Cookie Crew member.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Insomnia Cookies UK Ltd
✨Know the Brand
Before your interview, take some time to learn about Insomnia Cookies and what makes them unique. Familiarise yourself with their menu, values, and customer service approach. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of the Cookie Crew.
✨Showcase Your Customer Service Skills
Since the role is all about delivering an exceptional customer experience, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to highlight your customer-first attitude.
✨Emphasise Teamwork
Insomnia Cookies thrives on collaboration, so be prepared to discuss how you work well in a team. Share specific instances where you've contributed to a positive team environment or helped colleagues during busy times. This will show that you understand the importance of teamwork in a fast-paced setting.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle certain situations, like dealing with a difficult customer or managing multiple orders at once. Think through these scenarios beforehand and consider how you would apply the skills mentioned in the job description to ensure smooth operations and maintain product quality.
