At a Glance
- Tasks: Deliver delicious cookies and exceptional service in a fun, fast-paced environment.
- Company: Join the vibrant Insomnia Cookies community, where cookies and creativity collide.
- Benefits: Flexible schedules, 50% employee discount, and a guaranteed day off for your birthday!
- Other info: Enjoy a free cookie on every shift and excellent training opportunities.
- Why this job: Be part of a team that brings joy through warm cookies and great customer experiences.
- Qualifications: No experience needed, just a positive attitude and a love for teamwork.
The predicted salary is between 12 - 12 £ per hour.
We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!
Purpose of the Role
The Cookie Crew member is responsible for delivering an exceptional Insomnia Cookies experience through high-quality product preparation, efficient service, and a customer-first approach. Working as part of a fast-paced team, Cookie Crew members ensure every order—whether in-store or delivery—is prepared accurately, quickly, and to brand standards. This role is ideal for energetic, reliable individuals who enjoy working in a dynamic, late-night environment and take pride in delivering great food and service.
Business Context
Insomnia Cookies is a late-night, digital-first bakery delivering warm cookies to customers long after most bakeries have closed. Cookie Crew members are at the heart of this experience—bringing the brand to life through product quality, speed of service, and friendly, engaging interactions with customers. As the UK business grows, Cookie Crew play a vital role in maintaining strong operational standards, supporting team performance, and creating a positive in-store culture.
Key Focus Areas
- Customer Experience: Deliver friendly, fast, and consistent service every time.
- Product Quality: Prepare cookies and other menu items to brand standards.
- Operational Execution: Follow processes to ensure smooth and efficient shift operations.
- Team Contribution: Work collaboratively to maintain pace and performance during busy periods.
- Cleanliness & Compliance: Maintain a safe, clean, and organised bakery environment.
Key Responsibilities
- Customer Experience & Service: Deliver excellent service to both in-store and delivery customers. Take orders accurately via POS and digital systems. Handle customer queries professionally and escalate where needed. Represent the Insomnia Cookies brand with a positive, friendly attitude.
- Product Preparation & Quality: Prepare cookies, drinks, and other menu items to company standards. Follow recipes, portioning, and presentation guidelines. Ensure all orders are accurate, complete, and ready on time. Maintain consistency in product quality during busy trading periods.
- Operational Execution: Support smooth running of shifts by following direction from Shift Leaders. Assist with opening, closing, and daily operational routines. Follow stock handling, rotation, and waste procedures. Support delivery order preparation and handover processes.
- Teamwork & Culture: Work collaboratively with team members to maintain pace and efficiency. Support new starters and contribute to a positive team environment. Communicate clearly with colleagues during live trading. Demonstrate flexibility to support different areas of the bakery.
- Operational Excellence & Compliance: Follow all food safety, health & safety, and hygiene standards. Maintain cleanliness of workstations, equipment, and customer areas. Complete required cleaning and operational checklists. Report any issues, hazards, or maintenance concerns promptly.
Candidate Profile
- Experience: Experience in retail, hospitality, or customer service is desirable but not essential. Experience in fast-paced environments is beneficial.
- Skills & Behaviours: Positive, friendly, and customer-focused attitude. Strong teamwork and communication skills. Ability to work efficiently under pressure. Reliable, punctual, and flexible (including late-night shifts).
- Mindset & Traits: Energetic and proactive approach to work. Takes pride in quality and consistency. Willingness to learn and develop new skills. Adaptable in a fast-moving, delivery focused environment.
Success Measures
- Consistent delivery of high-quality products.
- Positive customer feedback and service standards.
- Strong teamwork and contribution during shifts.
- Adherence to food safety and operational standards.
- Reliability and flexibility in supporting store operations.
Sweet Perks
- Flexible work schedules – get work to work around you!
- Pension
- Holiday Pay
- Guaranteed paid day off for your birthday – Who wants to be at work on their birthday?
- 50% Employee Discount
- Employee assistance and wellness support
- Excellent training through the Cookie College
- Fun and exciting team environment
- Unrivalled culture and values – Work with the team not by yourself
- Enjoy a free cookie on every shift
Salary £12.71 - £12.71 an hour
About us
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward and Insomnia Cookies has become a cult brand in the US known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding global footprint we are now here in the UK. We launched in Manchester in 2023, Sheffield in 2024 and are now coming to a city near you! Insomnia Cookies is revolutionising the cookie game by truly "Imagining What’s Possible"!
Cookie Crew - Birmingham - Part Time employer: Insomnia Cookies UK Ltd
At Insomnia Cookies, we pride ourselves on being more than just a late-night bakery; we are a vibrant community that thrives on creativity and culture. Our work environment is dynamic and fun, offering employees the chance to express their individuality while contributing to a brand that resonates with night owls and cookie lovers alike. With opportunities for personal growth and the freedom to innovate, joining our team means being part of a movement that celebrates the sweeter side of life, all while enjoying competitive pay and a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Cookie Crew - Birmingham - Part Time
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Insomnia Cookies UK Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Cookie Crew - Birmingham - Part Time
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Insomnia Cookies UK Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Insomnia Cookies UK Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Insomnia Cookies UK Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at Insomnia Cookies UK Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Insomnia Cookies UK Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
