At a Glance
- Tasks: Handle customer enquiries, book appointments, and coordinate maintenance visits.
- Company: Established property services company with a friendly team.
- Benefits: Competitive salary, stable work environment, and long-term career prospects.
- Other info: Office-based role with Monday to Friday hours.
- Why this job: Join a supportive team and make a difference in customer service.
- Qualifications: Previous customer service experience and strong communication skills.
A well-established property services company based in the Waltham Abbey area is seeking a Customer Services Administrator to join their friendly and growing team. This is a varied office-based role focused on handling customer enquiries, booking appointments, and coordinating maintenance visits relating to property treatment and repair services.
Key Responsibilities:
- Managing inbound customer calls and emails
- Scheduling appointments for engineers and maintenance teams
- Updating internal systems and customer records
- Providing excellent customer service at all times
- Liaising with tenants, landlords, and contractors
The Ideal Candidate:
- Previous customer service or administration experience
- Strong communication and organisational skills
- Confident using Microsoft Office and internal systems
- Friendly, professional, and reliable approach
This is a fantastic opportunity for someone looking to join a stable business offering a supportive working environment and long-term career prospects. To apply, please submit your CV today.
Customer Service Admin - 21/05 start in Waltham Abbey employer: Insite International
Join a well-established property services company in Waltham Abbey, where you will be part of a friendly and supportive team dedicated to delivering exceptional customer service. With a focus on employee growth and a stable work environment, this role offers a competitive salary and the chance to develop your skills in a dynamic office setting. Enjoy a Monday to Friday schedule that promotes work-life balance while contributing to meaningful property management solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Admin - 21/05 start in Waltham Abbey
✨Tip Number 1
Before your video interview, make sure to research the company and its services. Knowing their values and what they do will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service and administration. Think about your past experiences and how they relate to the responsibilities of the Customer Service Admin role. We want you to shine!
✨Tip Number 3
Set up a professional environment for your video interview. Make sure your background is tidy, and check your lighting and sound. A calm and organised space reflects your approach to work!
✨Tip Number 4
After the interview, don’t forget to follow up with a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Admin - 21/05 start in Waltham Abbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administration experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to our friendly environment. Keep it concise but engaging!
Show Off Your Communication Skills:Since this role involves liaising with tenants, landlords, and contractors, make sure your application reflects your strong communication skills. We love candidates who can express themselves clearly and professionally!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on track for that video interview on 20th May!
How to prepare for a job interview at Insite International
✨Know the Company
Before your interview, take some time to research the property services company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Common Questions
Prepare for typical customer service interview questions, such as how you handle difficult customers or manage multiple tasks. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Showcase Your Skills
Highlight your previous customer service or administration experience during the interview. Be ready to provide specific examples of how you've successfully managed customer enquiries or coordinated schedules in the past.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like for a Customer Service Administrator. This shows your enthusiasm and helps you determine if the company is the right fit for you.
