At a Glance
- Tasks: Handle customer enquiries, book appointments, and coordinate maintenance visits.
- Company: Established property services company with a friendly team.
- Benefits: Competitive salary, stable work environment, and long-term career prospects.
- Other info: Office-based role with a focus on teamwork and organisation.
- Why this job: Join a supportive team and make a difference in customer service.
- Qualifications: Experience in customer service or administration and strong communication skills.
The predicted salary is between 27000 - 27000 £ per year.
A well-established property services company based in the Greater Manchester area is seeking a Customer Services Administrator to join their friendly and growing team. This is a varied office-based role focused on handling customer enquiries, booking appointments, and coordinating maintenance visits relating to property treatment and repair services.
Key Responsibilities:
- Managing inbound customer calls and emails
- Scheduling appointments for engineers and maintenance teams
- Updating internal systems and customer records
- Providing excellent customer service at all times
- Liaising with tenants, landlords, and contractors
The Ideal Candidate:
- Previous customer service or administration experience
- Strong communication and organisational skills
- Confident using Microsoft Office and internal systems
- Friendly, professional, and reliable approach
This is a fantastic opportunity for someone looking to join a stable business offering a supportive working environment and long-term career prospects. To apply, please submit your CV today...
Customer Services Administrator employer: Insite International
Join a well-established property services company in Greater Manchester, where you will be part of a friendly and supportive team dedicated to delivering exceptional customer service. With a focus on employee growth and a stable work environment, this role offers the chance to develop your skills while enjoying a healthy work-life balance with a Monday to Friday schedule. Experience the unique advantage of working in a dynamic sector that values its employees and fosters long-term career prospects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how you can demonstrate your communication skills and problem-solving abilities with real-life examples.
✨Tip Number 3
Dress appropriately for the interview. A smart appearance shows professionalism and respect for the company, which is key in a customer-facing role like this one.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar as they make their decision.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous customer service or administration experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills:Since this role involves handling customer enquiries, it’s important to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Organisational Skills:As a Customer Services Administrator, you’ll need to juggle multiple tasks. Make sure to mention any experience you have with scheduling appointments or managing records to show us you can keep things running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in our friendly team!
How to prepare for a job interview at Insite International
✨Know the Company Inside Out
Before your interview, take some time to research the property services company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about handling customer enquiries, be prepared to share specific examples from your past experiences. Think of situations where you provided excellent service or resolved a difficult issue. This will demonstrate your capability and fit for the role.
✨Practice Your Communication Style
As a Customer Services Administrator, strong communication is key. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company. For example, you could ask about the team dynamics or what a typical day looks like for someone in this position.
