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For Companies At a Glance
- Tasks: Lead resident debt recovery and support vulnerable residents with fair repayment plans.
- Company: Join Insite Energy, a dynamic company focused on community and innovation.
- Benefits: Enjoy competitive salary, 25 days holiday, and paid volunteering days.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in debt management and strong communication skills required.
- Other info: Be part of a supportive team with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Insite Energy is seeking a Senior Credit Controller to lead our approach to managing and reducing resident arrears across heat network consumption. This role combines strong financial oversight with empathetic resident support, ensuring fair and sustainable outcomes for both residents and clients.
What Youll Do
- Lead and improve resident debt-recovery processes and communication templates.
- Manage the full arrears lifecycle, from early intervention to formal recovery.
- Work with the billing team to ensure accuracy and support effective debt resolution.
- Create fair repayment plans and identify/support vulnerable residents early.
- Handle complex and high-risk cases, including legal escalation and, only as a last resort, disconnection.
- Produce monthly performance reports for leadership and regulators such as Ofgem.
- Analyse arrears trends and implement strategies to improve collection rates.
- Build constructive relationships with residents, offering budgeting support and signposting to external help.
- Collaborate with welfare teams and agencies such as StepChange and Citizens Advice.
- Ensure compliance with legislation, protocols, and regulatory standards.
- Oversee legal documentation for court proceedings when required.
- Lead and develop a future team of Resident Credit Controllers, setting KPIs and coaching on best practice.
Location and working hours
Full-time position (37.5 hours per week). Office location: Stuart House, Peterborough (PE1 5DD) with flexibility to work from home as agreed with line manager.
Required Skills And Attributes
- Experience in B2C resident debt management and handling sensitive conversations.
- Knowledge of housing law and pre-action protocols.
- Excellent negotiation and conflict-resolution skills.
- Ability to analyse arrears data and produce actionable insights; strong Excel skills.
- Experience leading or supervising a team.
- Strong organisational skills and attention to detail.
- Excellent written communication and proficiency in Microsoft Word.
Desirable
- Experience in social housing, local authority housing, or residential property management.
- Knowledge of heat networks and Ofgem regulation.
- Familiarity with income-management systems or housing-management platforms.
- Understanding of safeguarding principles and vulnerability indicators.
- Professional credit-management qualifications.
Personal attributes
- Empathetic and resident-focused.
- Confident decision-maker who balances compassion with accountability.
- Strong communicator who builds trust with residents and colleagues.
- Resilient, proactive, and comfortable managing challenging conversations.
- Passionate about improving outcomes for residents and communities.
Benefits
- Salary: Competitive salary based on knowledge, skills and experience.
- Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
- Pension Scheme: Employer pension contribution matched at 4%.
- Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
- Corporate Social Responsibility (CSR) Programme: DO RIGHT WITH INSITE provides up to 2 paid days off per year for volunteering with company-led initiatives.
- Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
About Insite
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes. We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 90 current employees, we are small but mighty, delivering more by working together. At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We’re committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
Our Values
- Community
- Innovation
- Excellence
- Sustainability
Senior Credit Controller in Peterborough employer: Insite Energy
Contact Detail:
Insite Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller in Peterborough
✨Tip Number 1
Get to know the company inside out! Research Insite Energy's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation and conflict-resolution skills. Since you'll be handling sensitive conversations with residents, role-playing these scenarios can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Insite Energy team and ready to make a difference.
We think you need these skills to ace Senior Credit Controller in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in B2C resident debt management and handling sensitive conversations. We want to see how your skills align with the role of Senior Credit Controller, so don’t hold back!
Showcase Your Empathy: Since this role is all about balancing financial oversight with resident support, let us know how you’ve successfully managed challenging conversations in the past. Share examples that demonstrate your empathetic approach and conflict-resolution skills.
Be Data-Driven: We love numbers! If you have experience analysing arrears data and producing actionable insights, make sure to include that in your application. Highlight your strong Excel skills and any strategies you've implemented to improve collection rates.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Insite Energy!
How to prepare for a job interview at Insite Energy
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law and debt management processes. Familiarise yourself with the specific challenges residents face and think about how you can provide empathetic support while ensuring compliance with regulations.
✨Showcase Your Skills
Prepare to discuss your experience in managing sensitive conversations and leading teams. Be ready to share examples of how you've successfully handled complex cases or improved debt recovery processes in the past.
✨Data is Key
Since analysing arrears data is crucial for this role, come prepared with insights or trends you've noticed in your previous work. Highlight your strong Excel skills and how you've used data to drive actionable outcomes.
✨Build Rapport
Demonstrate your ability to build trust with residents and colleagues during the interview. Think of ways to convey your empathetic approach and how you would create fair repayment plans while supporting vulnerable residents.
