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- Tasks: Support installation and maintenance of heat network equipment in homes and construction sites.
- Company: Join Insite Energy, a dynamic and fast-growing company in the heat network sector.
- Benefits: Competitive salary, company van, 25 days holiday, and opportunities for volunteering.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive team.
- Qualifications: NVQ level 2 in plumbing and heating; customer service skills are a plus.
- Other info: Enjoy a vibrant work culture with social events and career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Insite Field Technical Engineers support the installation, maintenance, and effective operation of heat network equipment (HIUs, Valves, Meters, PAYG devices & metering systems) deployed within our client’s developments and their customers’ homes. The role includes the installation & commissioning, fault detection & remedy of all in-property assets connected to the central heat and cooling networks. Much of this role includes working in the built environment on multi-million-pound construction schemes and in people’s homes.
Specific Responsibilities Include:
- Installation and commissioning of Insite prepayment & controlled credit systems.
- Using a laptop and tablet device to commission metering equipment, update records and systems.
- Problem solving and fault-finding issues on site and liaising with other trades and the main contractor.
- Liaise with & report to site staff (clients, principal contractors, consultants & heating/plumbing sub-contractors).
- Heat Interface Unit (HIU) replacement, maintenance, and servicing (mainly in occupied homes).
- Mechanical Ventilation Heat Recovery Units (MVHR) installation, replacement and maintenance.
- Fan Coiled Units (FCU) and cooling meter replacement, maintenance, and servicing.
- Installation and maintenance of in-property heating and cooling controls.
- Commissioning, service, and repair of in-property heating and cooling systems.
- Conduct site surveys and assist the Installations Team with the installation and commissioning of new systems.
- Full installation, retrofitting and maintenance of multi-utility Pay-As-You-Go metering systems, including prepayment valve, mains spur, wiring and commission (mainly in occupied homes).
- Installing IT Gateways & Radio Frequency (RF) equipment.
Work In Plantrooms:
- Provide both pre-planned and reactive maintenance to plantrooms which we are contracted to maintain (training provided).
- Carry out monthly inspections and condition reports on plant and kit installed with the plantrooms and infrastructure (training provided).
- Replacement of components such as pumps, valves and other components as deemed necessary (training provided).
Support On-going Customer Services:
- Provide reactive maintenance; including equipment installed in people’s homes or commissioned within a scheme but not yet handed over to clients/residents.
Location and Working Hours:
- Full-time position (37.5 hours per week).
- Monday to Friday working 7.5 hours per day between 08:00 and 20:00.
Required Skills And Attributes:
- Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating.
- Certified in 18th edition domestic wiring (not essential, training can be provided).
- CSCS card – Essential.
- SMSTS or H&S qualification – desirable.
- First aid trained – desirable.
- Full driving licence essential.
- Positive attitude towards providing customer service excellence in all aspects of work.
- Happy to work as an individual but contribute to the team goals, ethos and share best practice.
Benefits:
- Salary: Competitive base salary + KPI related bonus.
- Vehicle: Company van included (personal usage permitted subject to tax and fuel charges).
- Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
- Pension Scheme: Employer pension contribution matched at 4%.
- Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
- Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.
- Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
About Insite:
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit-billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes. We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together. At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
Our Values:
- Community
- Innovation
- Excellence
- Sustainability
Field Technical Engineer in London employer: Insite Energy
Contact Detail:
Insite Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technical Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Insite Energy, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common technical questions related to heat network equipment. Show off your problem-solving skills and be ready to discuss how you’d handle real-life scenarios on site.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Technical Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Technical Engineer role. Highlight relevant experience with heat network equipment and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values at Insite Energy. Keep it engaging and personal – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled challenges in previous roles, especially those related to installation or maintenance. We’re all about finding solutions together!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Insite Energy
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to heat network equipment, especially HIUs, valves, and metering systems. Familiarise yourself with the installation and maintenance processes, as well as any relevant regulations. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Problem-Solving Skills
Since the role involves fault detection and remedy, be ready to discuss specific examples of how you've tackled technical issues in the past. Think about times when you had to liaise with other trades or contractors to resolve a problem. This will demonstrate your ability to work collaboratively and effectively under pressure.
✨Get Comfortable with Tech
As you'll be using laptops and tablets for commissioning and updating records, make sure you're comfortable with technology. If you have experience with similar devices or software, mention it during the interview. It’s all about showing that you can adapt quickly to the tools you'll be using on the job.
✨Emphasise Customer Service
In this role, you'll be working in people's homes, so a positive attitude towards customer service is crucial. Be prepared to share examples of how you've provided excellent service in previous roles. Highlight your ability to communicate clearly and effectively, as this will reassure the interviewers that you can represent their company well.