Insite Energy in Peterborough is seeking a Customer Service Advisor to resolve resident queries about heat network energy accounts and support metering and billing to deliver a seamless experience.
You will handle enquiries across phone, email, live chat and WhatsApp with empathy and professionalism, review accounts, and work with colleagues to provide timely solutions. This role offers 37.5 hours, a 2-day hybrid after probation, and a friendly, inclusive culture.
#J-18808-Ljbffr
Hybrid Energy Billing & Customer Care Advisor employer: Insite Energy
Insite Energy is an exceptional employer, offering a vibrant and supportive work environment in Peterborough, where employees can thrive both personally and professionally. With a strong focus on community engagement, employees benefit from generous holiday allowances, a matched pension scheme, and opportunities for volunteering through our CSR programme. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to contribute to our mission of delivering excellence in compliance services for heat network clients.
