At a Glance
- Tasks: Maintain and service heating and cooling systems in residential homes.
- Company: Join Insite Energy, a dynamic and fast-growing company.
- Benefits: Competitive salary, bonus, 25 days holiday, and personal development opportunities.
- Other info: Collaborative environment with social events and community engagement.
- Why this job: Enjoy variety in a hands-on role with a people-first culture.
- Qualifications: NVQ level 2 in plumbing and heating, driving licence essential.
The predicted salary is between 32000 - 47000 £ per year.
Join to apply for the HIU Engineer role at Insite Energy.
About the Role
The HIU Engineer is a hands-on role where you'll be working across residential developments, ensuring reliable and efficient heating and cooling systems for our clients and customers. You'll take pride in delivering high-quality work, providing excellent customer service and representing Insite Energy on-site.
What You'll Be Doing
- Replacing, maintaining, and servicing Heat Interface Units (HIUs), mainly in occupied homes.
- Servicing and maintaining Mechanical Ventilation Heat Recovery (MVHR) systems.
- Replacing, maintaining, and servicing Fan Coil Units (FCUs) and cooling meters.
- Conducting in-property heat and cooling meter servicing and verifications.
- Diagnosing faults and problem-solving issues on site, liaising with other trades and contractors.
- Installing and maintaining in-property heating and cooling controls.
- Deploying Insite IT and PAYG smart metering systems on new build and residential sites.
- Retrofit and rewire existing Credit & PrePayment systems for optimal performance.
Location and Working Hours
Field-based, mostly across Greater London. 37.5 hours per week. Monday to Friday, 7.5 hours per day between 08:00 and 20:00.
Required Skills and Attributes
- Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating.
- HIU maintenance and servicing.
- Certified in 18th edition domestic wiring.
- CSCS card.
- SMSTS or H&S qualification – desirable.
- First aid trained – desirable.
- Full driving licence – essential.
- Positive attitude towards providing customer service excellence in all aspects of work.
- Happy to work as an individual but contribute to the team goals, ethos and share best practice.
What’s In It For You
- A field-based role with variety, no two days are the same.
- A collaborative, people-first culture where your technical expertise is valued.
- Opportunities to grow your skills through continuous learning and hands-on experience.
Benefits
- Salary: £32,000 to £47,000 depending on knowledge, skills and experience.
- Bonus: £6,000 KPI related bonus.
- Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
- Company van: driving licence (with no / low penalty points) essential. Personal usage permitted subject to tax and fuel charges.
- Pension Scheme: Employer pension contribution matched at 4%.
- Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
- Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.
- Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
About Insite
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes. We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together. At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
Our Values
- Community
- Innovation
- Excellence
- Sustainability
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Engineering and Information Technology
Industries: Building Equipment Contractors
HIU Engineer employer: Insite Energy
Insite Energy is an exceptional employer that fosters a collaborative, people-first culture where your technical skills as a HIU Engineer are highly valued. With a focus on continuous learning and professional growth, employees enjoy a vibrant work environment complemented by generous benefits such as a competitive salary, KPI-related bonuses, and opportunities for community engagement through our CSR programme. Working across Greater London, you'll experience variety in your role while contributing to a team dedicated to delivering excellent customer service and innovative heating solutions.
StudySmarter Expert Advice🤫
We think this is how you could land HIU Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Insite Energy. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to HIU maintenance and customer service. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to impress!
✨Tip Number 3
Show off your skills! If you have any hands-on experience with heating and cooling systems, be sure to highlight it during your interview. Share specific examples of how you've solved problems or improved systems in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace HIU Engineer
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your qualifications and experience related to plumbing and heating. We want to see how your skills align with the HIU Engineer role, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for Insite Energy. Mention specific experiences that relate to maintaining and servicing Heat Interface Units or similar systems. It shows us you’re genuinely interested!
Be Yourself:We love a positive attitude! Let your personality shine through in your application. Share why you’re passionate about providing excellent customer service and how you can contribute to our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Insite Energy
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Heat Interface Units (HIUs), Mechanical Ventilation Heat Recovery (MVHR) systems, and Fan Coil Units (FCUs). Be ready to discuss your hands-on experience with these systems and any troubleshooting you've done in the past. This will show that you're not just a candidate but someone who can hit the ground running.
✨Show Off Your Customer Service Skills
Insite Energy values excellent customer service, so be prepared to share examples of how you've provided top-notch service in previous roles. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your positive attitude and commitment to client satisfaction.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially related to diagnosing faults on-site. Prepare some scenarios where you successfully identified and fixed issues, and explain your thought process. This will highlight your critical thinking skills and ability to work under pressure.
✨Understand the Company Culture
Familiarise yourself with Insite Energy's values of community, innovation, excellence, and sustainability. During the interview, try to weave these values into your responses. Showing that you align with their culture will make you a more attractive candidate and demonstrate your genuine interest in the role.
