At a Glance
- Tasks: Lead and support a dynamic billing team while ensuring accurate monthly billing.
- Company: Join Insite Energy, a fast-growing company in the utilities sector.
- Benefits: Enjoy competitive salary, 25 days holiday, and paid volunteering days.
- Other info: Flexible working options and a vibrant team culture await you.
- Why this job: Make a real impact by improving processes and leading innovative projects.
- Qualifications: Experience in utilities and strong leadership skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Customer Services Billing Team Leader role at Insite Energy.
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes. We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service.
We are a small but mighty team (just over 70 employees) and value diversity, inclusion, and equal opportunities for all. We are committed to providing reasonable adjustments to ensure accessibility throughout the application process and in the workplace.
Location: Peterborough (PE1 5DD) with flexibility to work from home as agreed with the line manager.
What you’ll be doing
- Managing, coaching, and supporting your team, from performance and quality to recruitment, training, and development.
- Ensuring accurate and timely billing for all residents every month.
- Acting as the first point of escalation for complex billing issues from clients, colleagues, and residents.
- Leading billing-related projects, including a new ticketing system and a CRM & billing system migration.
- Analyzing billing performance data, producing reports, and presenting insights at monthly meetings.
- Identifying opportunities to improve processes, reduce errors, and cut costs.
- Maintaining up-to-date billing processes and documentation to support consistency and compliance.
- Handling senior-level resident queries with empathy and a focus on first-time resolution.
Location and working hours
- Full-time position (37.5 hours per week).
- Office location: Stuart House, Peterborough (PE1 5DD) with flexibility to work from home as agreed with line manager.
Required skills and attributes
- Ability to demonstrate knowledge and experience in the utilities industry is a significant advantage.
- Previous experience in line management, supporting and coordinating daily activities.
- Exceptional communication skills.
- Effective time management and organisational skills.
- Expertise in building rapport and creating a first-class culture that ensures high staff retention and engagement.
- Strong mentoring and coaching abilities to enhance team performance.
- Experience in chairing team meetings and conducting one-on-one sessions.
- Proficient in Microsoft Excel to an intermediate level as minimum.
Benefits
- Salary: Competitive salary, based on skills and experience
- Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
- Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
- Corporate Social Responsibility (CSR) Programme: \"DO RIGHT WITH INSITE\" provides up to 2 paid days off per year for volunteering with company-led initiatives.
- Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
Our values
Community & Sustainability
Seniority level
- Mid-Senior level
Employment type
- Full-time
- Industries: Utilities
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Customer Services Billing Team Leader in Peterborough employer: Insite Energy
Insite Energy is an exceptional employer that fosters a collaborative and inclusive work environment, where every team member is valued and empowered to contribute to our mission of delivering outstanding customer service. Located in Peterborough, we offer flexible working arrangements, competitive salaries, and generous benefits including 25 days of holiday, additional birthday leave, and opportunities for personal development through our Employee Assistance Programme and CSR initiatives. Join us to be part of a dynamic team dedicated to making a positive impact in the utilities sector while enjoying a vibrant company culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Billing Team Leader in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Insite Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Insite Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Billing Team Leader in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Insite Energy:Your cover letter is your chance to shine! Tell us why you want to work at Insite Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Insite Energy!
How to prepare for a job interview at Insite Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
