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- Tasks: Lead and support a dynamic billing team while ensuring accurate monthly billing.
- Company: Join Insite Energy, a fast-growing company in the utilities sector.
- Benefits: Enjoy competitive salary, 25 days holiday, and paid volunteering days.
- Why this job: Make a real impact by improving processes and leading innovative projects.
- Qualifications: Experience in utilities and strong leadership skills are essential.
- Other info: Flexible working options and a vibrant team culture await you.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Customer Services Billing Team Leader role at Insite Energy.
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes. We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service.
We are a small but mighty team (just over 70 employees) and value diversity, inclusion, and equal opportunities for all. We are committed to providing reasonable adjustments to ensure accessibility throughout the application process and in the workplace.
Location: Peterborough (PE1 5DD) with flexibility to work from home as agreed with the line manager.
What you’ll be doing
- Managing, coaching, and supporting your team, from performance and quality to recruitment, training, and development.
- Ensuring accurate and timely billing for all residents every month.
- Acting as the first point of escalation for complex billing issues from clients, colleagues, and residents.
- Leading billing-related projects, including a new ticketing system and a CRM & billing system migration.
- Analyzing billing performance data, producing reports, and presenting insights at monthly meetings.
- Identifying opportunities to improve processes, reduce errors, and cut costs.
- Maintaining up-to-date billing processes and documentation to support consistency and compliance.
- Handling senior-level resident queries with empathy and a focus on first-time resolution.
Location and working hours
- Full-time position (37.5 hours per week).
- Office location: Stuart House, Peterborough (PE1 5DD) with flexibility to work from home as agreed with line manager.
Required skills and attributes
- Ability to demonstrate knowledge and experience in the utilities industry is a significant advantage.
- Previous experience in line management, supporting and coordinating daily activities.
- Exceptional communication skills.
- Effective time management and organisational skills.
- Expertise in building rapport and creating a first-class culture that ensures high staff retention and engagement.
- Strong mentoring and coaching abilities to enhance team performance.
- Experience in chairing team meetings and conducting one-on-one sessions.
- Proficient in Microsoft Excel to an intermediate level as minimum.
Benefits
- Salary: Competitive salary, based on skills and experience
- Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
- Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
- Corporate Social Responsibility (CSR) Programme: \”DO RIGHT WITH INSITE\” provides up to 2 paid days off per year for volunteering with company-led initiatives.
- Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
Our values
Community & Sustainability
Seniority level
- Mid-Senior level
Employment type
- Full-time
- Industries: Utilities
Referrals increase your chances of interviewing at Insite Energy. Get notified about new Customer Service Team Lead jobs in Peterborough, United Kingdom.
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Customer Services Billing Team Leader employer: Insite Energy
Contact Detail:
Insite Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Billing Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities industry and let them know you're on the hunt for a Customer Services Billing Team Leader role. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and billing processes. We recommend role-playing with a friend or using online resources to boost your confidence and polish your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've improved processes or resolved complex issues in previous roles. This will demonstrate your value and fit for the team at Insite Energy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our small but mighty team.
We think you need these skills to ace Customer Services Billing Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Billing Team Leader role. Highlight your experience in utilities and any relevant management skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our values at Insite Energy. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Insite Energy!
How to prepare for a job interview at Insite Energy
✨Know Your Stuff
Make sure you brush up on your knowledge of the utilities industry, especially around billing processes. Familiarise yourself with common challenges in the sector and think about how you can contribute to improving them.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and coached teams in the past. Think about specific situations where you improved team performance or resolved conflicts, as this will demonstrate your ability to lead effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since exceptional communication skills are crucial for this role, consider doing mock interviews with a friend to refine your responses and ensure you convey your ideas effectively.
✨Be Data Savvy
Brush up on your Excel skills and be ready to discuss how you've used data to drive decisions in previous roles. Prepare to talk about any experience you have with reporting and analysing performance data, as this will be key in your new position.