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For Companies At a Glance
- Tasks: Maintain and service heating and cooling systems in residential developments.
- Company: Join Insite Energy, a dynamic and fast-growing company in the heating sector.
- Benefits: Competitive salary, bonus, 25 days holiday, and a supportive work environment.
- Why this job: Enjoy variety in your role while making a real impact on customer satisfaction.
- Qualifications: NVQ level 2 in plumbing and heating, with HIU experience preferred.
- Other info: Collaborative culture with opportunities for professional growth and community engagement.
The predicted salary is between 32000 - 47000 £ per year.
Overview
About The Role – The HIU Engineer is a hands-on role where you’ll be working across residential developments, ensuring reliable and efficient heating and cooling systems for our clients and customers. You’ll take pride in delivering high-quality work, providing excellent customer service and representing Insite Energy on-site.
Responsibilities
- Replacing, maintaining, and servicing Heat Interface Units (HIUs), mainly in occupied homes.
- Servicing and maintaining Mechanical Ventilation Heat Recovery (MVHR) systems.
- Replacing, maintaining, and servicing Fan Coil Units (FCUs) and cooling meters.
- Conducting in-property heat and cooling meter servicing and verifications.
- Diagnosing faults and problem-solving issues on site, liaising with other trades and contractors.
- Installing and maintaining in-property heating and cooling controls.
- Deploy Insite IT and PAYG smart metering systems on new build and residential sites.
- Retrofit and rewire existing Credit & PrePayment systems for optimal performance.
Location and hours
Field-based, mostly across central London. 37.5 hours per week. Monday to Friday, 7.5 hours per day between 08:00 and 20:00.
Required Skills And Attributes
- Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating.
- HIU maintenance and servicing.
- Certified in 18th edition domestic wiring.
- CSCS card.
- SMSTS or H&S qualification - desirable.
- First aid trained - desirable.
- Full driving licence essential.
- Positive attitude towards providing customer service excellence in all aspects of work.
- Happy to work as an individual but contribute to the team goals, ethos and share best practice.
Whats In It For You
- A field-based role with variety, no two days are the same.
- A collaborative, people-first culture where your technical expertise is valued.
- Opportunities to grow your skills through continuous learning and hands-on experience.
Benefits
- Salary: £32,000 to £47,000 depending on knowledge, skills and experience.
- Bonus: £6,000 KPI related bonus.
- Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
- Company van: driving licence (with no / low penalty points) essential. Personal usage permitted subject to tax and fuel charges.
- Pension Scheme: Employer pension contribution matched at 4%.
- Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
- Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.
- Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
About Insite
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.
We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.
At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We’re committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
Our Values
- Community
- Innovation
- Excellence
- Sustainability
HIU Engineer in City of London employer: Insite Energy
Contact Detail:
Insite Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HIU Engineer in City of London
✨Tip Number 1
Get your hands dirty! If you're looking to land that HIU Engineer role, make sure you’re familiar with the tools of the trade. Spend some time tinkering with heating and cooling systems, so you can talk confidently about your experience during interviews.
✨Tip Number 2
Network like a pro! Connect with other professionals in the heating and cooling industry. Attend local meetups or join online forums. You never know when a casual chat could lead to a job opportunity!
✨Tip Number 3
Show off your customer service skills! Insite Energy values excellent customer service, so be ready to share examples of how you've gone above and beyond for clients in past roles. It’s all about making a great impression!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for working with us at Insite Energy.
We think you need these skills to ace HIU Engineer in City of London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your qualifications, especially your NVQ level 2 in plumbing and heating. We want to see how your skills align with the HIU Engineer role, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for us. Mention specific experiences that relate to maintaining and servicing HIUs or MVHR systems. This shows you’re genuinely interested in the role and understand what we do.
Be Personable: We love a positive attitude! When writing your application, let your personality shine through. Share examples of how you’ve provided excellent customer service in the past – it’s a big part of our culture at Insite Energy.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Insite Energy
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to HIUs, MVHR systems, and FCUs. Be ready to discuss your hands-on experience and any specific projects you've worked on that relate to the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to solve a problem or improve a client's experience.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your diagnostic skills and ability to troubleshoot on-site issues. Prepare to walk through your thought process when faced with a fault or challenge, highlighting your logical approach and teamwork.
✨Demonstrate Your Team Spirit
Insite Energy values collaboration, so be prepared to discuss how you work within a team. Share examples of how you've contributed to team goals and how you share best practices with colleagues to enhance overall performance.
