Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead resident debt recovery and support vulnerable residents with fair repayment plans.
- Company: Join Insite Energy, a dynamic company focused on community and innovation.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and volunteering days.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in debt management and strong communication skills required.
- Other info: Flexible working options and a vibrant team culture await you.
The predicted salary is between 36000 - 60000 £ per year.
Insite Energy is seeking a Senior Credit Controller to lead our approach to managing and reducing resident arrears across heat network consumption. This role combines strong financial oversight with empathetic resident support, ensuring fair and sustainable outcomes for both residents and clients.
What you'll do:
- Lead and improve resident debt-recovery processes and communication templates.
- Manage the full arrears lifecycle, from early intervention to formal recovery.
- Work with the billing team to ensure accuracy and support effective debt resolution.
- Create fair repayment plans and identify/support vulnerable residents early.
- Handle complex and high-risk cases, including legal escalation and, only as a last resort, disconnection.
- Produce monthly performance reports for leadership and regulators such as Ofgem.
- Analyse arrears trends and implement strategies to improve collection rates.
- Build constructive relationships with residents, offering budgeting support and signposting to external help.
- Collaborate with welfare teams and agencies such as StepChange and Citizens Advice.
- Ensure compliance with legislation, protocols, and regulatory standards.
- Oversee legal documentation for court proceedings when required.
- Lead and develop a future team of Resident Credit Controllers, setting KPIs and coaching on best practice.
Location and working hours:
- Full-time position (37.5 hours per week).
- Office location: Stuart House, Peterborough (PE1 5DD) with flexibility to work from home as agreed with line manager.
Required skills and attributes:
- Experience in B2C resident debt management and handling sensitive conversations.
- Knowledge of housing law and pre-action protocols.
- Excellent negotiation and conflict-resolution skills.
- Ability to analyse arrears data and produce actionable insights; strong Excel skills.
- Experience leading or supervising a team.
- Strong organisational skills and attention to detail.
- Excellent written communication and proficiency in Microsoft Word.
Desirable:
- Experience in social housing, local authority housing, or residential property management.
- Knowledge of heat networks and Ofgem regulation.
- Familiarity with income-management systems or housing-management platforms.
- Understanding of safeguarding principles and vulnerability indicators.
- Professional credit-management qualifications.
Personal attributes:
- Empathetic and resident-focused.
- Confident decision-maker who balances compassion with accountability.
- Strong communicator who builds trust with residents and colleagues.
- Resilient, proactive, and comfortable managing challenging conversations.
- Passionate about improving outcomes for residents and communities.
Benefits:
- Competitive salary based on knowledge, skills and experience.
- 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
- Employer pension contribution matched at 4%.
- Free, confidential support available for personal and professional challenges.
- Up to 2 paid days off per year for volunteering with company-led initiatives.
- Regular company social events, including an annual Summer Party and Christmas Party.
This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
About Insite:
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.
We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 90 current employees, we are small but mighty, delivering more by working together. At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
Our Values:
- Community
- Innovation
- Excellence
- Sustainability
Senior Credit Controller in Peterborough employer: Insite Energy Limited
Contact Detail:
Insite Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit Controller in Peterborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Credit Controller role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend or family member. Focus on showcasing your experience in debt management and your empathetic approach to resident support.
✨Tip Number 3
Show off your skills! Bring along examples of your work, like reports or strategies you've implemented in the past. This will help demonstrate your analytical abilities and how you can improve collection rates at Insite Energy.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Credit Controller in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in B2C resident debt management. We want to see how your skills align with our mission at Insite Energy, so don’t hold back on showcasing your relevant achievements!
Showcase Your Empathy: Since this role involves handling sensitive conversations, it’s crucial to demonstrate your empathetic approach in your written application. Share examples of how you've supported residents or clients in the past, as this will resonate with us.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Insite Energy!
How to prepare for a job interview at Insite Energy Limited
✨Know Your Numbers
As a Senior Credit Controller, you'll need to demonstrate your financial acumen. Brush up on key metrics related to debt recovery and arrears management. Be ready to discuss how you've improved collection rates in previous roles and any specific strategies you've implemented.
✨Empathy is Key
This role requires a balance of compassion and accountability. Prepare examples of how you've handled sensitive conversations with residents. Think about times when you've supported vulnerable individuals and how you approached those discussions with empathy.
✨Showcase Your Leadership Skills
Since you'll be leading a team, it's crucial to highlight your leadership experience. Be prepared to discuss how you've set KPIs, coached team members, and fostered a collaborative environment. Share specific instances where your leadership made a positive impact.
✨Understand the Legal Landscape
Familiarise yourself with housing law and pre-action protocols relevant to debt recovery. During the interview, be ready to discuss how you ensure compliance with legislation and how you've navigated complex legal situations in the past.
