At a Glance
- Tasks: Install and maintain heating systems while solving on-site issues.
- Company: Join Insite Energy, a fast-growing company dedicated to heating network solutions in the UK.
- Benefits: Enjoy a competitive salary, overtime pay, 33 days holiday, and a company van.
- Other info: Field-based role with opportunities for travel and personal development.
- Why this job: Be part of a diverse team focused on customer service excellence and community impact.
- Qualifications: NVQ level 2 in plumbing and heating required; training provided for additional certifications.
The predicted salary is between 34000 - 46000 £ per year.
About Insite
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes. We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together. At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We are committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
About the role
Specific responsibilities include:
- Installation and commissioning Insite prepayment & controlled credit systems
- Using a laptop and tablet device to commission metering equipment, update records and systems
- Problem solving and fault-finding issues on site and liaising with other trades and the main contractor
- Liaise with & report to site staff (clients, principal contractors, consultants & heating / plumbing sub-contractors)
- Heat Interface Unit (HIU) replacement, maintenance, and servicing (mainly in occupied homes)
- Mechanical Ventilation Heat Recovery Units (MVHR) installation, replacement and maintenance
- Installation of Air Source Heat Pumps
- Installation of Sub-Metering systems
- Fan Coiled Units (FCU) and cooling meter replacement, maintenance, and servicing
- Installation and maintenance of in property heating and cooling controls
- Commissioning, service, and repair of in property heating and cooling systems
- To conduct site surveys and assist the Installations Team with the installation and commissioning of new systems
- Full installation, retrofitting and maintenance of multi utility Pay-As-You-Go metering systems, including prepayment valve, mains spur, wiring and commission (mainly in occupied homes)
- Installing IT Gateways & Radio Frequency (RF) equipment
Work in plantrooms:
- Provide both pre-planned and reactive maintenance to plantrooms which we are contracted to maintain (training provided)
- Carry out monthly inspections and condition reports on plant and kit installed with the plantrooms and infrastructure (training provided)
- Replacement of components such as pumps, valves and other components as deemed necessary (training provided)
Support ongoing Customer Services:
- Provide reactive maintenance; including equipment installed in people’s homes or commissioned within a scheme but not yet handed over to clients / residents
Location and working hours:
Primarily field based across London, with occasional UK wide travel requiring overnight stays. Full-time role based on 37.5 hours per week, worked over five days (7.5 hours per day). Working hours between 08:00 to 20:00 with 1-hour unpaid lunch break each day.
Required skills and attributes:
- Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating
- Certified in 18th edition domestic wiring (not essential, training can be provided)
- CSCS card - Essential
- SMSTS or H&S qualification - desirable
- First aid trained – desirable
- Full driving licence essential
- Positive attitude towards providing customer service excellence in all aspects of work
- Happy to work as an individual but contribute to the team goals, ethos and share best practice
Benefits:
- £41,000 base salary, up to £46,425 per annum inclusive of travel time (depending on experience)
- Overtime available, paid at 1.5 of base salary
- 33 days holiday per year, including bank holidays
- Birthday leave – additional day off for your birthday
- Additional holiday purchase scheme
- Uniform provided
- Development and training which includes progression towards commercial gas qualifications
- Company van included (personal usage permitted subject to tax and fuel charges)
- Employee online Wellbeing Centre + access to a free and confidential Employee Assistance Programme
- DO RIGHT WITH INSITE – Our corporate Social Responsibility Programme provides our employees with up to days paid time off per year for engaging with company volunteering initiatives in the community
Our Values:
- Community
- Innovation
- Excellence
- Sustainability
Field Technical Engineer in London employer: Insite Energy Limited
Insite Energy is an exceptional employer located in Peterborough, offering a vibrant and supportive work environment for Credit Controllers. With a strong focus on employee growth, our benefits include 26 days of holiday, a matched pension scheme, and opportunities for community engagement through our CSR programme. We foster a collaborative culture that values diversity and inclusion, ensuring that every team member can thrive while contributing to our mission of delivering excellent service.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technical Engineer in London
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description, such as Heat Interface Units (HIUs) and Air Source Heat Pumps. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the heating and plumbing industry, especially those who have experience with heat networks. Engaging with industry forums or LinkedIn groups can provide valuable insights and connections that may help you stand out as a candidate.
✨Tip Number 3
Prepare to discuss your problem-solving skills and experiences in previous roles. Since the job involves fault-finding and liaising with various trades, having specific examples ready will showcase your ability to handle challenges effectively.
✨Tip Number 4
Research Insite Energy's values and recent projects to align your responses during the interview. Showing that you understand their commitment to community, innovation, and sustainability will reflect your enthusiasm for being part of their team.
We think you need these skills to ace Field Technical Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Field Technical Engineer. Emphasise any previous work in plumbing, heating, or installation roles, and include specific examples of problem-solving and customer service excellence.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention Insite Energy's commitment to customer service and teamwork, and explain how your values align with theirs. Be sure to highlight your qualifications, such as your NVQ level 2 in plumbing and heating.
Showcase Relevant Skills:In your application, clearly outline any certifications you hold, such as the 18th edition domestic wiring or CSCS card. If you have experience with specific systems mentioned in the job description, like Heat Interface Units or Air Source Heat Pumps, make sure to include that information.
Proofread Your Application:Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Insite Energy Limited
✨Showcase Your Technical Skills
As a Field Technical Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with installation and maintenance of heating systems, as well as any relevant qualifications like NVQ level 2 in plumbing and heating.
✨Emphasise Problem-Solving Abilities
Insite Energy values problem-solving skills highly. Share specific examples from your past experiences where you successfully identified and resolved issues on-site, especially in relation to heating and cooling systems.
✨Highlight Customer Service Experience
Since the role involves liaising with clients and providing excellent customer service, be ready to talk about your previous roles where you prioritised customer satisfaction. Mention any feedback or ratings you've received that reflect your commitment to service excellence.
✨Demonstrate Teamwork and Collaboration
Insite Energy prides itself on teamwork. Prepare to discuss how you've worked effectively within a team in the past, sharing examples of how you contributed to team goals and supported your colleagues in achieving success.
