At a Glance
- Tasks: Maintain and service heating and cooling systems in residential developments.
- Company: Join Insite Energy, a dynamic and fast-growing company in the heating sector.
- Benefits: Competitive salary, bonus, generous holiday allowance, and a supportive work environment.
- Other info: Collaborative culture with opportunities for professional growth and community engagement.
- Why this job: Make a real impact while enjoying variety and hands-on experience every day.
- Qualifications: NVQ level 2 in plumbing and heating, driving licence, and customer service skills.
The predicted salary is between 28000 - 42000 £ per year.
About the role
The HIU Engineer is a hands-on role where you'll be working across residential developments, ensuring reliable and efficient heating and cooling systems for our clients and customers. You'll take pride in delivering high-quality work, providing excellent customer service and representing Insite Energy on-site.
What you'll be doing:
- Replacing, maintaining, and servicing Heat Interface Units (HIUs), mainly in occupied homes.
- Servicing and maintaining Mechanical Ventilation Heat Recovery (MVHR) systems.
- Replacing, maintaining, and servicing Fan Coil Units (FCUs) and cooling meters.
- Conducting in-property heat and cooling meter servicing and verifications.
- Diagnosing faults and problem-solving issues on site, liaising with other trades and contractors.
- Installing and maintaining in-property heating and cooling controls.
- Deploy Insite IT and PAYG smart metering systems on new build and residential sites.
- Retrofit and rewire existing Credit & PrePayment systems for optimal performance.
Location and working hours:
Field-based, mostly across central London. 37.5 hours per week. Monday to Friday working 7.5 hours per day between 08:00 and 20:00.
Required skills and attributes:
- Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating.
- HIU maintenance and servicing.
- Certified in 18th edition domestic wiring.
- CSCS card.
- SMSTS or H&S qualification - desirable.
- First aid trained - desirable.
- Full driving licence essential.
- Positive attitude towards providing customer service excellence in all aspects of work.
- Happy to work as an individual but contribute to the team goals, ethos and share best practice.
What's in it for you:
- A field-based role with variety, no two days are the same.
- A collaborative, people-first culture where your technical expertise is valued.
- Opportunities to grow your skills through continuous learning and hands-on experience.
Benefits:
- Salary: £32,000 to £47,000 depending on knowledge, skills and experience.
- Bonus: £6,000 KPI related bonus.
- Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
- Company van: driving licence (with no / low penalty points) essential. Personal usage permitted subject to tax and fuel charges.
- Pension Scheme: Employer pension contribution matched at 4%.
- Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
- Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.
- Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
About Insite
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.
We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.
At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
Our Values:
- Community
- Innovation
- Excellence
- Sustainability
Engineer Full Time Permanent in London employer: Insite Energy Limited
Insite Energy is an exceptional employer, offering a dynamic and collaborative work environment where your technical skills are highly valued. With a strong focus on employee growth through continuous learning opportunities, competitive benefits including a generous holiday allowance and a KPI-related bonus, and a commitment to community engagement, working with us in central London ensures a fulfilling and rewarding career. Join our people-first culture and be part of a team that prioritises excellence and innovation in delivering heating and cooling solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Engineer Full Time Permanent in London
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience in HIU maintenance or similar roles before applying. It’ll not only boost your confidence but also give you real-life examples to discuss during interviews.
✨Tip Number 2
Network like a pro! Connect with professionals in the heating and cooling industry on platforms like LinkedIn. You never know who might have a lead on a job or can offer valuable advice.
✨Tip Number 3
Show off your customer service skills! Insite Energy values excellent customer service, so be ready to share stories about how you've gone above and beyond for clients in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Insite Energy team!
We think you need these skills to ace Engineer Full Time Permanent in London
Some tips for your application 🫡
Show Your Skills:Make sure to highlight your qualifications and experience in plumbing and heating. We want to see how your skills align with the role of HIU Engineer, so don’t hold back on showcasing your expertise!
Tailor Your Application:Take a moment to customise your application for us. Mention specific experiences that relate to maintaining and servicing HIUs or MVHR systems. This shows you’ve done your homework and are genuinely interested in the position.
Be Personable:We love a positive attitude! When writing your application, let your personality shine through. Share your passion for customer service and teamwork, as these are key to thriving at Insite Energy.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Insite Energy Limited
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Heat Interface Units (HIUs), Mechanical Ventilation Heat Recovery (MVHR) systems, and Fan Coil Units (FCUs). Be ready to discuss your hands-on experience with these systems and any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Insite Energy values excellent customer service, so be prepared to share examples of how you've gone above and beyond for clients. Think about specific situations where your positive attitude made a difference, especially in challenging scenarios.
✨Demonstrate Team Spirit
Even though this role involves working independently, Insite Energy is all about teamwork. Be ready to talk about how you've collaborated with others in previous roles, shared best practices, or contributed to team goals.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, ongoing training opportunities, and how they support their employees' professional growth. This shows you're genuinely interested in being part of their team and aligns with their values.
