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- Tasks: Coordinate onboarding processes for new resident accounts and manage documentation.
- Company: Insite Energy is a fast-growing company providing essential services to heat network suppliers in the UK.
- Benefits: Enjoy remote work options, 20 days holiday, birthday leave, and paid volunteering days.
- Why this job: Join a diverse team focused on customer satisfaction and professional growth in a supportive environment.
- Qualifications: GCSE in English, strong communication skills, and a knack for problem-solving required.
- Other info: This is a six-month fixed term contract with potential for future opportunities.
The predicted salary is between 19600 - 24664 £ per year.
About Insite
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.
We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.
At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We\’re committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
About the role
This is a six-month fixed term contract with view to start on Monday 14th June 2025.
The Onboarding Team is responsible for managing the process of transitioning a heat network development from the construction / retrofit stage, through to the provision of live heat metering, billing and prepayment services to residents and clients.
As a key part of the business the Onboarding Team, whilst sitting within the wider Client Services department, is responsible for the creation of all new resident accounts, ensuring we are accurately collating funds for our clients.
The Data & Transitions Coordinator role is an essential administrative role that will ensure that resident accounts are set up within agreed timelines, will create key documentation and manage conflicting deadlines to ensure a smooth onboarding process for clients and residents alike.
The Data & Transitions Coordinator is responsible for closing, updating and creating new resident accounts, as well as ad-hoc team support.
Location and working hours:
- Full-time position (37.5 hours per week).
- Mostly remote working with office working when required (generally once per month)
- Additional office working days available, if preferred
- Office location: Stuart House, Peterborough (PE1 5DD)
Required skills and attributes:
- Excellent written and verbal communication skills.
- Experience in liaising with clients and customers, in a professional manner.
- Good IT skills with the ability and enthusiasm to learn new systems.
- GCSE or equivalent in English at Grade C / 5, or above.
In addition, the candidate will:
- Be analytical; recognising errors and providing solutions.
- Be able to work independently to identify and resolve problems.
- Focus on attention to detail.
- Be able to prioritise their workload.
- Be able to work to tight deadlines in a busy environment.
- Work as a member of a diverse team operating in different environments across departments.
- Ensure good time management and record keeping.
- Show initiative by actively looking for ways to improve departmental working.
Benefits:
- Salary: £24,664
- Holiday Allowance: 20 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
- Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
- Corporate Social Responsibility (CSR) Programme: \”DO RIGHT WITH INSITE\” provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here
- Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
- This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
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Data & Transitions Coordinator - 6 month fixed term contract employer: Insite Energy Limited
Contact Detail:
Insite Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data & Transitions Coordinator - 6 month fixed term contract
✨Tip Number 1
Familiarise yourself with the heat network industry and Insite Energy's services. Understanding their operations will help you speak confidently about how your skills can contribute to their onboarding process.
✨Tip Number 2
Highlight your organisational skills during any discussions or interviews. The role requires managing conflicting deadlines, so be ready to share examples of how you've successfully prioritised tasks in previous roles.
✨Tip Number 3
Demonstrate your communication skills by preparing thoughtful questions about the team dynamics and client interactions at Insite Energy. This shows your interest in collaboration and customer service.
✨Tip Number 4
Show your enthusiasm for learning new systems and technologies. Since good IT skills are essential, mention any relevant software or tools you've used in the past that could be beneficial for this role.
We think you need these skills to ace Data & Transitions Coordinator - 6 month fixed term contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Data & Transitions Coordinator role. Emphasise your communication skills, IT proficiency, and any experience in client liaison.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Insite Energy that resonate with you, such as their commitment to diversity and customer service.
Highlight Relevant Skills: In your application, clearly outline your analytical abilities, attention to detail, and time management skills. Provide examples of how you've successfully managed conflicting deadlines or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Insite Energy Limited
✨Showcase Your Communication Skills
As the role requires excellent written and verbal communication, be prepared to demonstrate your ability to communicate clearly and professionally. Consider sharing examples from past experiences where you successfully liaised with clients or customers.
✨Highlight Your Attention to Detail
Given the importance of accuracy in setting up resident accounts, emphasise your attention to detail during the interview. You could discuss specific instances where your meticulousness helped avoid errors or improved processes.
✨Demonstrate Problem-Solving Abilities
The role involves identifying and resolving issues independently. Prepare to discuss challenges you've faced in previous roles and how you approached solving them. This will show your analytical skills and initiative.
✨Familiarise Yourself with the Company
Research Insite Energy and its services before the interview. Understanding their commitment to customer service and teamwork will allow you to align your answers with their values, showing that you're a good cultural fit.
