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- Tasks: Lead the delivery of operational and commercial commitments across property services and distribution networks.
- Company: Join Insite Energy, a dynamic and fast-growing company in the heat network sector.
- Benefits: Competitive salary, bonus scheme, 25 days holiday, and flexible working options.
- Why this job: Shape the future of energy services while making a real impact in a collaborative environment.
- Qualifications: Experience in managing technical service contracts and strong communication skills required.
- Other info: Enjoy a vibrant workplace with opportunities for professional growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Insite Energy is looking for an Operations & Maintenance Contracts Manager who can lead the end-to-end delivery of our operational and commercial commitments across property services, commercial systems, and distribution networks.
In this pivotal role, you will shape and deliver comprehensive contract plans, oversee day-to-day performance, and ensure every contract meets its KPIs, statutory requirements, and client expectations. You will work closely with our Planning & Resource Team to schedule and implement workstreams, maintain strong client relationships through clear communication and reporting, and drive continuous improvement across all areas of delivery.
This is a role for someone who thrives on accountability, enjoys cross-functional collaboration, and brings a proactive approach to operational oversight, compliance, and commercial performance. If you are motivated by delivering excellence and influencing how services evolve, we would love to hear from you.
Location and working hours:
- Full-time position (37.5 hours per week).
- Office location: Moorgate, London (WeWork) with flexibility to work from home as agreed with line manager.
- Occasional travel to Insite's offices for face-to-face meetings.
- Additional travel for business purposes paid for.
Required skills and attributes:
- Experience managing technical service contracts (district heating, M&E, FM, utilities, building services, etc.).
- Proven ability to deliver against KPIs, SLAs, and commercial targets.
- Experience managing multiple Operations & Maintenance or ESCo contracts end-to-end.
- Strong planning, scheduling, and operational coordination skills.
- Commercial experience: budgets, invoicing, POs, cost control, variations/renewals.
- Confident communicator with strong reporting and client-facing skills.
- Excellent written and verbal communication.
- Proficient in Microsoft Office.
- Experience with CAFM/asset systems (BigChange, MMS, Power BI, etc.).
- Experience coordinating subcontractors and internal teams.
- Bachelor's degree or four years relevant industry experience.
Desirable:
- Knowledge of heat networks, district heating, or ESCo models.
- Understanding of communal plant, HIUs, secondary networks, and maintenance cycles.
- Awareness of statutory compliance (gas, electrical, water hygiene, Heat Network Regulations).
- Project management qualification (PRINCE2, APM, etc.).
- Background in construction, building services, or maintenance.
Benefits:
- Salary: Competitive salary based on knowledge, skills and experience.
- Bonus: Enrolment on the company's management discretionary bonus scheme, with the potential to earn 10% of your annual salary.
- Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
- Pension Scheme: Employer pension contribution matched at 4%.
- Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
- Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.
- Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
About Insite:
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.
We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 90 current employees, we are small but mighty, delivering more by working together.
At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
Our Values:
- Community
- Innovation
- Excellence
- Sustainability
Operations and Maintenance Contracts Manager in City of London employer: Insite Energy Limited
Contact Detail:
Insite Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Maintenance Contracts Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Insite Energy and understanding their values and services. Tailor your answers to show how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience managing contracts and delivering against KPIs clearly and concisely.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Operations and Maintenance Contracts Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations & Maintenance Contracts Manager role. Highlight your experience with technical service contracts and how you've successfully managed KPIs and SLAs in previous positions. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong written and verbal communication abilities. Use clear and concise language in your application, and don’t forget to mention any relevant experiences where you’ve effectively communicated with clients or stakeholders.
Highlight Your Planning and Coordination Experience: We’re looking for someone who excels in planning and operational coordination. In your application, be sure to include specific examples of how you've scheduled workstreams and coordinated teams in past roles. This will show us that you can handle the day-to-day performance we expect.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Insite Energy Limited
✨Know Your Contracts Inside Out
Before the interview, brush up on your knowledge of technical service contracts, especially in areas like district heating and building services. Be ready to discuss specific examples of how you've managed contracts end-to-end and met KPIs, SLAs, and commercial targets.
✨Showcase Your Communication Skills
Since this role involves strong client-facing skills, practice articulating your thoughts clearly. Prepare to share instances where your communication made a difference in maintaining client relationships or resolving issues. Remember, confidence is key!
✨Demonstrate Your Planning Prowess
Highlight your planning and scheduling abilities by discussing past projects where you coordinated multiple teams or subcontractors. Be specific about the tools you used, like CAFM systems or Microsoft Office, to keep everything on track.
✨Emphasise Continuous Improvement
Insite Energy values innovation and excellence, so come prepared with ideas on how you’ve driven continuous improvement in previous roles. Think about processes you’ve optimised or new strategies you’ve implemented that led to better outcomes.
