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- Tasks: Maintain and service heating and cooling systems in residential developments.
- Company: Join Insite Energy, a dynamic and fast-growing company in the heating sector.
- Benefits: Competitive salary, bonus opportunities, generous holiday allowance, and a supportive work culture.
- Why this job: Enjoy variety in your role while making a real impact on customer comfort.
- Qualifications: NVQ level 2 in plumbing and heating, with a positive attitude towards customer service.
- Other info: Collaborative environment with opportunities for professional growth and community engagement.
The predicted salary is between 32000 - 47000 £ per year.
About the role
The HIU Engineer is a hands-on role where you'll be working across residential developments, ensuring reliable and efficient heating and cooling systems for our clients and customers. You'll take pride in delivering high-quality work, providing excellent customer service and representing Insite Energy on-site.
What you'll be doing:
- Replacing, maintaining, and servicing Heat Interface Units (HIUs), mainly in occupied homes.
- Servicing and maintaining Mechanical Ventilation Heat Recovery (MVHR) systems.
- Replacing, maintaining, and servicing Fan Coil Units (FCUs) and cooling meters.
- Conducting in-property heat and cooling meter servicing and verifications.
- Diagnosing faults and problem-solving issues on site, liaising with other trades and contractors.
- Installing and maintaining in-property heating and cooling controls.
- Deploy Insite IT and PAYG smart metering systems on new build and residential sites.
- Retrofit and rewire existing Credit & PrePayment systems for optimal performance.
Location and working hours:
Field-based, mostly across central London. 37.5 hours per week. Monday to Friday working 7.5 hours per day between 08:00 and 20:00.
Required skills and attributes:
- Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating HIU maintenance and servicing.
- Certified in 18th edition domestic wiring.
- CSCS card.
- SMSTS or H&S qualification - desirable.
- First aid trained - desirable.
- Full driving licence essential.
- Positive attitude towards providing customer service excellence in all aspects of work.
- Happy to work as an individual but contribute to the team goals, ethos and share best practice.
What's in it for you:
- A field-based role with variety, no two days are the same.
- A collaborative, people-first culture where your technical expertise is valued.
- Opportunities to grow your skills through continuous learning and hands-on experience.
Benefits:
- Salary: £32,000 to £47,000 depending on knowledge, skills and experience.
- Bonus: £6,000 KPI related bonus.
- Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
- Company van: driving licence (with no / low penalty points) essential. Personal usage permitted subject to tax and fuel charges.
- Pension Scheme: Employer pension contribution matched at 4%.
- Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
- Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives.
- Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.
About Insite
Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes. We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.
At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.
Our Values: Community Innovation Excellence Sustainability
HIU Engineer in City of London employer: Insite Energy Limited
Contact Detail:
Insite Energy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HIU Engineer in City of London
✨Tip Number 1
Get your hands dirty! If you're looking to land that HIU Engineer role, make sure you’re familiar with the tools and systems mentioned in the job description. Spend some time tinkering with HIUs, MVHR systems, and FCUs if you can. It’ll show you’re not just a paper expert but someone who can actually get the job done.
✨Tip Number 2
Network like a pro! Connect with current or former employees of Insite Energy on LinkedIn. Ask them about their experiences and any tips they might have for getting your foot in the door. A personal connection can sometimes make all the difference!
✨Tip Number 3
Show off your customer service skills! Since this role is all about providing excellent service, think of examples from your past work where you went above and beyond for a customer. Be ready to share these stories during interviews to demonstrate your commitment to client satisfaction.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Insite Energy team. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace HIU Engineer in City of London
Some tips for your application 🫡
Show Your Skills: Make sure to highlight your qualifications and experience related to HIU maintenance and servicing. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your previous experiences relate to the tasks listed in the job description. This shows us you’re genuinely interested and have done your homework!
Be Personable: We love a good personality! When writing your application, let your enthusiasm for customer service shine through. Share examples of how you've gone above and beyond for clients in the past.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates from us!
How to prepare for a job interview at Insite Energy Limited
✨Know Your HIUs Inside Out
Make sure you brush up on your knowledge of Heat Interface Units and their maintenance. Be ready to discuss specific examples from your past experience where you've successfully serviced or replaced HIUs, as this will show your hands-on expertise.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare to share instances where you've gone above and beyond for clients. Highlight your positive attitude and how you handle challenging situations with customers to demonstrate your commitment to service excellence.
✨Be Ready to Problem-Solve
Expect questions that test your diagnostic skills. Think of scenarios where you've had to troubleshoot issues on-site, especially with heating and cooling systems. Practising these problem-solving examples will help you stand out as a proactive candidate.
✨Familiarise Yourself with Insite Energy's Values
Research Insite Energy’s commitment to community, innovation, excellence, and sustainability. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of delivering reliable and professional services.
