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- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join a fast-growing international engineering business with a supportive culture.
- Benefits: Enjoy a competitive salary, pension plan, life insurance, and 25 days holiday.
- Why this job: Make a real difference by helping others leverage technology effectively.
- Qualifications: Experience with SCCM, Intune, and strong troubleshooting skills required.
- Other info: Half-day Fridays for a better work-life balance in a dynamic environment.
The predicted salary is between 30000 - 50000 £ per year.
Are you passionate about technology and enjoy helping colleagues get the most from it? A fast-growing international engineering business is seeking an IT End User Support Specialist to join their team. In this hands-on role, you'll ensure colleagues can fully leverage hardware, software, applications, and devices to work efficiently and effectively, while delivering an excellent user experience.
Working hours: 37 hours per week, with a half-day on Fridays (finishing at lunchtime).
What you'll do:
- Provide high-quality IT support to colleagues across the business.
- Be a key point of contact for IT queries and troubleshooting.
- Resolve hardware and software issues, escalating when necessary.
- Assist with setup, maintenance, and administration of IT systems, networks, and devices.
- Contribute to continuous improvement of IT processes and tools.
What we're looking for:
- Experience with SCCM or Intune.
- Confident administering and maintaining networks.
- Experience with a variety of hardware: desktops, laptops, printers, and mobile devices.
- Strong troubleshooting skills for hardware and software issues.
- Knowledge of ITIL processes (ITIL V3 or V4 certification is desirable).
- Proficient in O365 and Microsoft operating systems.
- Understanding of Active Directory, Azure AD, and Exchange.
Why this role is great:
- Work in a collaborative and supportive environment.
- Company pension plan with up to 7% employer contribution.
- Life insurance up to 2x annual salary.
- 25 days holiday per year.
- Half-day Fridays to enjoy a better work-life balance.
If you enjoy problem-solving, supporting colleagues, and working with modern IT systems in a fast-paced, international business, this could be the perfect role for you.
Thame - IT Support - Lucy Group employer: Insignis
Contact Detail:
Insignis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Thame - IT Support - Lucy Group
✨Tip Number 1
Network like a pro! Reach out to current employees at Lucy Group on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare for potential interviews by brushing up on your troubleshooting techniques and familiarising yourself with SCCM, Intune, and O365. We want to see how you can make tech work for everyone!
✨Tip Number 3
Be ready to demonstrate your problem-solving abilities. Think of examples from your past experiences where you resolved IT issues effectively. This will show that you’re not just about theory but can deliver results in real situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Lucy Group. Let’s get you that interview!
We think you need these skills to ace Thame - IT Support - Lucy Group
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience with SCCM, Intune, and any troubleshooting you've done. We want to see how you can help our colleagues get the most from their tech!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you’ve helped others in the past. Let us know why you’re excited about this role and how you can contribute to our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues before. We love seeing candidates who can think on their feet and resolve problems efficiently. Don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Insignis
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SCCM, Intune, and the various hardware you'll be working with. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with O365 and Microsoft operating systems.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot a tricky problem or improve an IT process. This will demonstrate your ability to think on your feet and contribute to continuous improvement.
✨Understand the Company Culture
Research Lucy Group and their approach to IT support. Understanding their collaborative environment will help you tailor your responses to show that you're a good fit for their team. Mention how you value teamwork and supporting colleagues in your answers.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about their IT processes, tools they use, or how they measure success in the IT support role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.